Resident Surveys

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2019 Resident Satisfaction Phone Survey

Results from a recent telephone survey found that 96 percent of residents are satisfied or very satisfied with the quality of life in Lewisville. The survey was conducted to measure public perception of city services and overall quality of life.

More than 400 responses were received in this survey, which was made up of 83 questions covering a wide variety of topics. The sample was divided into four subsectors for geographic comparisons and statistical validity. Some of the notable findings include:
  • 90 percent of respondents said they would encourage friends or relatives to move to Lewisville
  • 84 percent of respondents are happy with Fire services
  • 84 percent of respondents are happy with Police services
  • 85 percent of respondents are happy with trash collection, curbside recycling, and water and sewer service
  • 87 percent of respondents are pleased with the overall appearance of the city
  • 87 percent of respondents feel Lewisville is a place that welcomes diversity
  • 87 percent of respondents feel Lewisville is an affordable place to live

Results from the full survey will be used by City leaders to pinpoint areas of success and improvement. They also serve as building blocks as the City begins an aggressive review of the Lewisville 2025 vision plan objectives to gauge progress and prioritize remaining work to be done. While overall results are positive, there always is room for improvement.

Results from the online survey are still being tabulated.


 

2016 Resident Satisfaction Survey

A resident satisfaction survey was conducted online from July 15 through August 5 of 2016 as a way to measure public perception of city services and quality of life in Lewisville. Reports linked below contain the results of that survey and an analysis of those results.

The city previously conducted resident satisfaction surveys in 2000 and 2002 through the University of North Texas, and in 2003 and 2004 through a private firm Turco & Associates.

The Resident Satisfaction Survey was first conducted entirely online in August-October 2014 and again in July-August 2015. Previously, the city performed the Lewisville 2025 Input Survey online in April-July 2013. The online surveys were conducted using the SurveyMonkey website and were promoted through media releases, website and social media postings, and electronic newsletters. A total of 1,257 responses were received for the 2016 Resident Satisfaction Survey, a slight reduction from the two previous years but still enough to lend validity to the aggregated results.

There were 33 potential questions in the survey, but the use of screening questions meant most respondents only saw about 30 questions. The first question received 1,251 responses and the last question drew 1,100 responses, an attrition rate of 12.07 percent that is better than the industry norm and better than was seen in the two previous years’ satisfaction surveys.

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