City of Lewisville, TX
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City Water Account Information
This information has been assembled by the City of Lewisville Customer Service Division to answer frequently asked questions concerning utility services billed by the City.
Electronic Water Bill Payment
Lewisville residents can sign up to receive their water bill electronically.
Residents can e-mail ub@cityoflewisville.com to receive a brief form to complete and return.
The electronic bill generated looks just like the bill a customer would receive in the mail. It includes a graph with the customer’s past 12 months’ history and a message area with current information. Residents will receive their bill one to two days earlier since the bill does not have to be forwarded and processed for mailing. Reminder bills will still be processed, printed and mailed.
Customers also are able to pay online, or by calling 972.219.3440 and select option 1 to pay with with a debit or credit card, thereby eliminating the need to print and mail the coupon back. The city also allows a customer to set up monthly direct deposit and will discount the bill by $1.50 each month.
Automatic Draft
Lewisville residents have the convenient option to enroll in automatic ACH bank draft for water bill payments and receive a $1.50 monthly credit. This service allows your monthly bill to be securely deducted directly from your bank account, helping you avoid convenience fees and ensure timely payments. If you would like to enroll in this service, please complete this ACH Bank Draft enrollment form.
Customer Assistance
Customer Service can be reached by calling 972.219.3440 and can assist with the following items.- Customer Service
- Deposits
- Service Fees
- Payment and Billing Schedules
- Leak Adjustments
- Partial Payments/Extensions
Rates
Find information on the current rates for water, sewer, and trash and recycling.
Service Problems
Find information on water billing inquiries, water line problems, sewer line problems, or trash or recycling.
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