The dispatcher uses a system called the 6-W Rule. They will ask for "who, what, when, where, weapons, and why." These questions are not asked in a specific order but the dispatcher will always ask where the emergency is first.

The City of Lewisville offers dogs, cats and other animals for adoption on a first come first served basis. Animals adopted from the Gene Carey Animal Shelter and Adoption Center are required to be spayed or neutered. To adopt an animal from the Gene Carey Animal Shelter and Adoption Center:

• You must be at least 18 years of age. You will need to present a valid ID such as a drivers license, Texas ID card, or military ID card at the time of the adoption
• You must pay all applicable adoption fees at the time of the adoption.

Visit Adoptable Pets page to see all of the animals available for adoption.

An on-call animal service officer is available to respond to animal related emergencies during the hours that officers are not on duty. Animal related emergencies are incidents or situations in which public health or safety is in imminent danger. These include an animal bite to a person, an aggressive animal running loose, a seriously injured or sick stray animal, an animal displaying symptoms of rabies, and loose livestock.

To report an after hours animal related emergency, call the Lewisville Police Department non-emergency number at 972.219.3640. They will notify the on-call Animal Services Officer.

After Animal Services receives an animal bite report, an Animal Services Officer will contact both the victim of the bite (or parent if the victim is a minor) and the owner of the animal involved to determine the circumstances of the bite and arrange proper quarantine.

According to Texas state law and City ordinance, any dog, cat, or ferret causing a bite or scratch that breaks the skin, must be placed into quarantine for 10 days (240 hours) from the date/time of the bite, where it is to be monitored to determine if it could have transmitted rabies at the time the bite incident occurred. If the dog, cat, or ferret was currently vaccinated against rabies at the time of the bite incident, as indicated by a valid rabies certificate issued by a licensed veterinarian, and it was not stray at the time of the incident, quarantine at the owner’s home may be considered. Dogs living in apartments may not be approved for home quarantine, however. Otherwise, the dog, cat, or ferret will need to be placed into quarantine at the City animal shelter or a local veterinary clinic, or humanely euthanized and processed for rabies testing. Home Quarantines have specific requirements and must be approved by an Animal Services Supervisor.

Animals other than dogs, cats, or ferrets involved in a bite incident are subject to a 30 day or more quarantine period, depending on certain requirements, or must be euthanized and processed for rabies testing.

Private lessons are offered:

• Monday & Wednesday mornings and afternoons
• Tuesday & Thursday evenings
• Saturday Mornings
• Private lessons are set up twice a week for two weeks. The cost of private lessons are $120/4 classes. Registration for swim lessons opens on the 23rd of each month. Spots are limited.

For more information, contact the Aquatics Team at aquatics@cityoflewisville.com.

The following Thrive Aquatic Rules are listed for your convenience so you may be informed before your visit. Disregarding these rules can result in bodily harm and/or loss of swim privileges. No person may conduct any personal aquatic activity, lesson, and/or training without written permission from the Aquatic Supervisor.

• Have fun
• Wear proper swim attire
• Children under the age of 14 must have adult supervision (16 years of age or older) when in the pool area.
• Children under the age of nine must be accompanied by an adult 16 years of age or older within arm’s reach unless the child can pass the swim test.
• 10/50 Pool Breaks: Starting at noon, every day, at the 50 min mark the pool will implement a break for anyone under the the age of 16 (Swim Lessons and the Slide will not be impacted).
  Pool Break Time Slots: 12:50, 1:50, 2:50, 3:50, 4:50, 5:50, 6:50, & 7:50
• Walk - Do NOT run
• Be kind to the pool equipment
• No diving
• Non-service animals prohibited
• Changing diapers within 6 feet of any water feature is prohibited
• Use of any water feature when ill with a contagious disease OR diarrhea is prohibited
• Do not drink water from any water feature

The following IS allowed:

• Swim toys (except for large tubes and rafts)
• Life preserving devices such as life jackets. All life jackets must be U.S. Coast Guard approved
• Use of devices to protect eyes, ears, nose (goggles, earplugs, etc.) (except on slides)
• Food and beverage consumption in designated areas (i.e. deck chairs and tables)

• All riders must be at least 48" tall
• Maximum rider weight is 300 pounds
• WARNING: Water depth is shallow
• Non-swimmers are not permitted
• All riders must ride feet first while lying on their back with arms crossed across their chest. Do not go down the slide head first. Do not sit up while riding the slide
• Riders must enter the slide in a sitting position and wait for instructions from the lifeguard stationed at the slide starter tub
• Do not propel yourself into the ride
• Only one rider at a time. Absolutely no trains or chains of riders are permitted
• No running, standing, kneeling, rotating, tumbling or stopping in the flume. Arms and hands must remain inside the flume at all times. Riders should remain in proper riding position until forward movement is terminated.
• At no time should the rider attempt to stand up while on the slide or prior to coming to a complete stop in the splash out area
• No tubes, mats, or life jackets are permitted on the water slide
• No combs or foreign objects are allowed in pockets and no jewelry can be worn while riding the slide. No cut off jeans or swim wear with exposed zippers, buckles, rivets or metal ornamentation; only approved swim suits allowed
• The line should form on the deck with one rider on each landing and one rider in the starter tub. Wait until landing area is clear before entering
• Riders must be in good health. Elderly persons, those suffering from heart disease, high blood pressure, epilepsy, or person using prescription medication should consult their physician before using the slide. Individuals with medical conditions including, but not limited to, pregnancy, heart, or back problems should not ride
• Do not use the slide while under the influence of alcohol or drugs
• No diving from the slide
• Leave the run out area promptly after entering
• Additional rules regarding patron safety may be added by management as necessary
• Lifeguard must be present

WARNING: Failure to follow rules can result in serious injury.

Tester Registration

Test Report Submittal Requirements

The City of Lewisville partners with Backflow Solutions, Inc. (BSI Online) to administer its Cross-Connection Control Program.

All completed backflow test reports must be submitted electronically through BSI Online within ten (10) days of the test date.

Test reports will be rejected if:

• The tester is not currently registered with the City of Lewisville.

• The tester’s registration contains expired credentials or required documentation, including:
  • Texas Backflow Prevention Assembly Tester (BPAT) license
  • Texas Fire Sprinkler Certificate of Registration (required when testing fire DCDAs)
  • Current gauge calibration report 
    
    

For questions regarding backflow prevention assembly test submittals, contact BSI Online at bsionline@backflow.com or 800.414.4990.

Filing Fee

City of Lewisville Code of Ordinances, Chapter 16, Article VII, Sec. 16-351 states in part: 

(1) Protect the public potable water supply of the city from the possibility of contamination or pollution by isolating within the customer's internal distribution system or the customer's private water system such contaminants or pollutants which could backflow into the public water system.

(2) Protect the public water supply of the city from the possibility of contamination or pollution by isolation of the customer's distribution system, which includes provisions for backflow prevention devices located at the water meter. 

(3) Promote the elimination or control of existing cross connections, actual or potential, between the customer's in-plant potable water system and nonpotable water systems, plumbing fixtures and industrial piping systems. 

(4) Provide for the maintenance of a continuing program of cross connection control which will systematically and effectively prevent the contamination or pollution of the city water system.

Full-Court 5v5 basketball AND 2 half courts are available during the following times:

Mondays from 4:30-8:30 p.m., Fridays from 3:45-7:45 p.m., Sundays from 9 a.m.-2 p.m.

Half-Court 5v5 basketball is available during the following times:

Wednesdays from 4:30-8:30 p.m. (2 courts), Thursdays from 4:30-8:30 p.m. (2 courts).

*Basketball open play gym schedule may change due to programs and camps.*

You can search for building permits online at MGO Connect. The latest building permit reports are available at Building Permit Reports. For assistance with navigating MGO, please call the MGO Connect help desk at 866.957.3764.

For general questions about building permits, please call 972.219.3470. 

The City of Lewisville has launched MGO Connect for all permitting and inspection requests. To apply or a building permits or to register as a contractor, please visit MGO Connect to create an account and submit an application. Please refer to our MGO Connect Guide for step-by-step instructions. For assistance navigating MGO, please call the MGO Connect help desk at 866.957.3764. For general questions about building permits, please call 972.219.3470. 

The following applications are available in MGO Connect: 

• Accessory Building
• Backyard Cottage
• Banner Sign
• Building Alterations
• Chicken Coop
• Christmas Tree Lot
• Concrete
• Construction Trailer
• Contractor Registration
• Garage Sale
• Generator
• Grand Opening
• Hydrant Flow Test
• Irrigation
• Itinerant Merchants, Solicitors, Peddlers, Door-to-Door Sales Application
• Liquid Petroleum Gas Installation
• Mechanical Application
• Miscellaneous Fire Prevention
• Miscellaneous Permit Application
• New Construction
• Patio Carport Cover
• Plumbing Application
• Demolition
• Electrical Application
• Explosive and Blasting
• Fence Permit
• Fire Alarm System
• Fire Sprinkler System
• Fixed Suppression System
• Flammable / Combut LIQ / Tanks
• Foundation Repair
• Retaining Wall
• Roof
• Shell Building 
• Siding
• Sign Permit
• Solar Panel
• Special Events Permit Application
• Swimming Pool
• Tent / Canopies / Air Supported Structures
• Tree Removal
• Underbrush Removal
• Water Meter
• Window

Please contact the Lewisville Police Department's non-emergency line at 972.219.3640 to notify the city that a door-to-door salesperson, itinerant merchant, solicitor, or peddler is operating without a permit.

There are three ways you could keep a citation off your record:

Option 1 - You can enter a plea of Not Guilty and request a trial by Judge or a trial by Jury. If you are found not guilty, the case will not show up on your driving record.

Option 2 - On certain violations you can request Deferred Disposition. If the Judge grants this, you will be placed on probation for up to 180 days and during this probation period, you must pay the deferral costs and comply with all the terms the judge placed on your probation. If you do successfully complete your deferral on time, your case will be dismissed and no conviction will be reported on your driving record. To get further information about deferred disposition and to make your online request for deferred disposition, visit lewisvillecourt.com/resolve-citation/request-deferred-disposition.

Option 3 - On certain moving violations, you can request to take the Driver's Safety Course option. You must make your request on or before the appearance date indicated on your citation. Do not take a driving safety course without first obtaining permission from the Court.

You must make your request on or before the appearance date indicated on your citation. Do not take a driving safety course without first obtaining permission from the Court.

You are eligible to request this course if you:

• You have a valid Non-CDL Texas Driver's License,
• You have not already paid for your fine which resulted in a final conviction on this case,
• You have evidence of financial responsibility (Liability Insurance),
• You have not taken a Driver's Safety Course to dismiss a traffic ticket in the last 12 months (Calculated from the date of course completion to the date of your current citation),
• You are not charged with speeding in excess of 24 miles per hour over the speed limit, or 95 mph or more,
• You are not charged with a violation occurring in a construction zone,

You are not charged with any of the following violations:

• failure to give information at an accident scene;
• leaving the scene of an accident;
• fleeing or attempting to elude a police officer;
• reckless driving;
• passing a school bus; or
• a serious traffic violation.

If you are unable to pay your fine in full and wish to make multiple payments over time, you must request to do so in-person at the Court Clerk's window. An additional administrative fee of $15 will be added to each violation that is given more than 30 days to pay in full. To qualify for a payment plan, you must:

• Enter a plea of guilty or no contest or be found guilty after a trial;
• Furnish information regarding your financial circumstances at the time you make your request for a payment plan;
• Pay an initial minimum payment of $100.00 and monthly payments will be calculated based on your balance;
• Appear in court at a specific date and time if you fail to pay on time and in the amounts ordered.
• It is your responsibility to keep track of and maintain a record of your payments. Failure to pay on time and/or to appear in court when ordered may result in the issuance of a warrant for your arrest. The payment plan option does not in any way release you from your responsibility to pay the entire fine due.

Please note that if you request and are granted a payment plan to pay your fine(s), you are waiving your right to a trial, and you forfeit the options of Driving Safety Course, Deferred Adjudication or Teen Court.

Use this link to learn more about Lewisville Mayor TJ Gilmore.

Every complaint received by the city is personally investigated by a code officer or building inspector. That might be as simple as driving past a location to view the site, or it might involve contacting the owner of the property where a violation is thought to exist. A record is kept of all complaints received, and the outcome of the investigation, in order to ensure that no complaints are overlooked.

For deceased animal pick up from your property or from a City of Lewisville maintained roadway or grounds, call Lewisville Animal Services at 972.219.3478 during regular business hours. After normal business hours a service request can be submitted using the OurLewisvilleTX app, which is available on desktop, Google Play, and Apple.

Deceased animal pick up is limited to small species of animals such as dogs, cats, squirrels, birds etc.  Lewisville Animal Services is not equipped to pick up and dispose of large animals such as cattle or horses.

Someone should contact the Economic Development Department in the following situations:

1. New Business: If you're planning to start a new business in the city and need guidance on available resources, incentives, or suitable locations.
2. Expanding or Relocating a Business: When you're considering expanding or relocating your business within the city and want to explore potential incentives, site selection, or assistance with permits and regulations.
3. Seeking Financial Incentives: If you're interested in learning about financial incentives such as tax abatements, grants, or other economic development programs that the city may offer to support your business.
4. Navigating City Processes: When you need help understanding or navigating city processes.
5. Exploring Development Opportunities: If you're a developer interested in exploring real estate or development opportunities in the city, particularly in areas targeted for revitalization or growth.
6. Building Partnerships: When you're looking to collaborate with the city on initiatives that support economic growth, such as workforce development programs, business retention strategies, or community development projects.
7. Understanding Market Data: If you need access to market data, demographic information, or other research that can help you make informed business decisions.
8. Engaging in Public-Private Partnerships: When you're interested in exploring or establishing public-private partnerships for significant development projects or infrastructure improvements.

Contacting the Economic Development Department early in the planning stages can help ensure that you receive the guidance and support necessary to navigate city processes effectively and take advantage of available resources.

The necessity of a degree depends on the specific requirements of the job. You can find these details in the job description when a position is posted or by viewing them through an additional menu on our careers page. Most positions include language similar to the following:

"Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements."
This means that while a degree might be preferred for certain roles, we also value relevant experience, certifications, and licenses that equip candidates to perform the job effectively.

The need for prior experience depends on the specific qualifications of the job. However, most positions include verbiage similar to the following:

"Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements."

This means that while specific experience may be preferred for certain roles, we also consider relevant education, certifications, and licenses that equip candidates to perform the job effectively.

The City offers generous retirement plans tailored to your employment status:

• Full-Time Employees: Enrollment in the Texas Municipal Retirement System (TMRS) is required.
• Part-Time or Seasonal Employees: Enrollment in Corebridge’s FICA Alternative Plan is required.

Additionally, all employees have the option to participate in a 457(b) retirement plan with Corebridge or Nationwide. This plan functions similarly to a 401(k), which is typically available to employees of for-profit companies, whereas 457(b)plans are designed for state and local public sector employees.

(PART-TIME) Part-time employment at the City of Lewisville offers a few advantages, including:

• FICA Alternative with Corebridge Financial (Enrollment Required)*
• Optional Enrollment in a Deferred Compensation Plan with Nationwide or Corebridge Financial
• Employee Membership Discount to Thrive, LELLA, and Lake Park
• Volunteer Pay
• Paid Time Off Accrual
• Employee Assistance and Work/Life Support Program
• Referral Program Eligibility

*The City of Lewisville does not participate in the traditional social security program. However, we offer an alternative plan that provides supplemental benefits and for the financial security of our employees.

(FULL-TIME) The City provides a full complement of benefits.

• TMRS – Employees are required to contribute 7% of their salary, the City will match 2:1
• 457(b) Deferred Compensation Plan – if employees contribute a minimum of 4%, the City will contribute 3.76% to a 401(a) Plan in the employee’s name (vested after 5 years of service)
• Medical Coverage (includes Prescription Drugs) – 2 medical plans through CIGNA, including an HSA
• Dental Coverage through CIGNA
• Vision Coverage through Superior Vision
• Employee Assistance Program
• Flexible Spending Accounts (Medical and Dependent Care FSA’s)
• Pre-tax Premium Deductions
• Life Insurance equal to four times annual salary
• Accidental Death and Dismemberment Insurance equal to three times annual salary
• Voluntary Dependent Life Insurance
• Long-Term Disability Insurance
• Voluntary Accident, Hospital, and Critical Illness Coverage
• 10 days of vacation per year for years 1-4, 15 days of vacation per year for years 5-9, and 20 days of vacation per year for 10+ years of service.
• 15 sick days per year
• 11 paid holidays per year
• 8 Hours of Paid Volunteer Time Off per year through our VTO Program
• 15 days paid military leave per year
• Extended military pay if called to active duty
• Workers’ Compensation
• Near-site Wellness Center
• Wellness Incentive Program

For additional information visit the Employee Benefits page.

The Lewisville Public Library & Drive Up Window Hours are:
Monday-Thursday: 9 a.m.-8 p.m.
Friday-Saturday: 9 a.m.-5 p.m.
Sunday: Closed

Use this link for more information.

Lewisville residents can recycle electronics locally at the Residential Convenience Center by appointment only.

Appointments are available:
Wednesday and Friday, 9-11 a.m., one car per appointment block and reservations blocks are for 10 minutes

Monthly on one Saturday per month (please check monthly appointment sign up for date), 8 a.m. - 1 p.m., four cars per appointment block and reservations blocks are for 10 minutes

The Residential Convenience Center is open only to residents living within the city limits of Lewisville. To make an appointment and see what items are accepted please visit the Household Hazardous Waste (HHW) webpage. 

Appliances are mostly metal and it is recommended they are recycled locally instead of being placed in the landfill. There are metal recyclers in Lewisville that accept drop offs. They can be found on our recycling page under the "recycling resources" tab.

Because of laws regulating Freon, Republic Services will not pick up your refrigerator unless it has been tagged “freon removed” by a certified technician. Appliance repair shops offer this service. You will have to check the Yellow Pages or Google to find a certified appliance technician to do the Freon removal. Once the freon has been properly removed and the refrigerator tagged, Republic Services will pick it up as bulk waste. But remember -- it is better to recycle appliances than to send them to the landfill.

City recycling drop-off sites can be used by residents and small businesses to recycle various materials if they have more to recycle more than will fit in their carts (i.e. items that are too large for your curbside recycling cart or large amounts of cardboard). All of the materials accepted in curbside recycling carts can also be put into the drop-off recycling dumpsters.

 Drop-Off Locations:

Wayne Frady Park, 595 W. College Street

Fire Station # 5, 651 Waters Ridge

Lewisville Municipal Annex, 1197 W. Main Street

Residential Convenience Center, 330 Jones Street

East Hill Park, 2681 Lake Ridge Rd

Lewisville residents with Republic as their curbside trash provider have the benefit of two free dumping privileges per month at the Camelot Landfill located at 580 Huffines Boulevard.

Solid waste CANNOT be as a result of commercial activity by the resident. Both landfills have the right to refuse any loads.

To access either landfill, residents must present their current water bill and driver’s license with matching address. All loads brought to the landfill must be securely covered to prevent littering or fees will be charged.  

Republic recycling carts are green and the Republic trash carts are Blue.

Our employees share a common belief in the “Lewisville Way” – a set of values that includes Valuing People, Service Every Day, and Building Our Future.

• Value People - We are stronger together because our relationships and diversity create the foundation for community and success.
• Serve Every Day - We take pride in serving our community through teamwork, communication and integrity.
• Build Our Future - We create positive change, embrace innovation, and develop our people to grow and thrive.

Yes. The Texas Supreme Court has rules to assist you in your conduct as a Juror which will be given to you by the Judge.

How Is A Juror Selected For A Particular Case?

Cases will be heard by juries of 6 jurors. A larger group, called a panel, will be sent to the trial court (courtroom) where the jurors will be questioned under the supervision of the Judge.

A juror may be excused from the panel if it is shown that the juror cannot act impartially concerning the case to be heard. In addition, each side is allowed to remove a given number of jurors from the panel without having to show any reason. The trial jury will be the first 6 of the remaining jurors on the panel.

• are over 70 years of age;
• have legal custody of a child under 12 years of age and jury service would leave the child unsupervised;
• are a student in class;
• are the caretaker of a person who is unable to care for themselves (an invalid); or
• can show a physical or mental impairment or an inability to comprehend or to communicate in English.

There is a penalty for jurors failing to respond to a summons. A juror may be fined up to $100 if he: 1) fails to attend court in disobedience to the notice without reasonable excuse; or 2) files a false claim of exemption from jury service.

• a citizen of the United States.
• a resident of the City of Lewisville.
• at least 18 years of age.
• able to read and write the English language.
• of sound mind.

• have been convicted of a felony or of any type of theft offense (unless your rights have been restored);
• are now on probation or deferred adjudication for a felony or for any type of theft; or
• are now under indictment for a felony or are now under criminal charges for any type of theft.
• If you are in doubt, or think you may not be qualified to serve on a jury for one of the above or any other reasons, please notify the Judge.

The Lewisville Citizen Alert emergency notification system is used in conjunction with other methods of distributing emergency warning and alerts, such as:

• Coordination with local media outlets
• The Outdoor Warning System (sirens)
• A social media presence
• Thru coordination with the National Weather Service, emergency broadcasts via Emergency Broadcast System tv overrides and All-Hazards Weather Radios
  
  

Yes. All animals (except small pets such as birds or hamsters) are scanned to detect microchip identification which may have been implanted. A microchip is a tiny computer chip which has a unique identification number programmed into it and is encapsulated within a biocompatible material. It is about the size of a grain of rice and can be injected under the skin of your pet by a veterinarian or at the shelter for a nominal fee. For more information about microchip identification, please contact the shelter. All identifying information associated with a detected microchip is thoroughly investigated and all those associated with said information are contacted.

To submit a lost/found report, access the online form for either reporting your missing pet, or reporting that you've found a pet. Please be prepared to upload a picture of the pet.

Animals that have been reported lost by their owners are listed in the lost animal sections depending on their species by using the green buttons above. Stray animals that are currently at the shelter or animals that have been reported found are listed under the found animal section depending on their species. For each animal record it will say "Animal in Custody" meaning the animal is at the shelter, otherwise it will say the animal was found in a city meaning that the finder is holding onto it and therefore is not at the shelter.

If your pet is picked up by an animal services officer, it will be taken to the Gene Carey Animal Shelter and Adoption Center located at 995 E. Valley Ridge. To reclaim an animal from the shelter:

• Please call the animal shelter at 972.219.3478 to confirm the hours it will be open.
• You must be at least 18 years of age.
• You must present a valid ID which verifies your identity and date of birth.
  • To expedite the process, you may email a photo of your ID and the pet's current rabies vaccination certificate to lewisvillepets@gmail.com
• You must pay the applicable redemption fees and charges prescribed by City ordinance. Fees and charges range from $10 on up, depending on the rabies vaccination status of the animal, city registration, status of the animal, how many times the animal has been impounded, and how long the animal is housed at the animal shelter.

The stray and protective custody hold for all animals is 5 calendar days. If no contact is made with the shelter team to secure different arrangements, animals become property of the City of Lewisville. Animals will be evaluated for adoption, and may be transferred to a placement partner organization, made available for adoption, or humanely euthanized.

• Fill out a lost pet report. Lost reports are sent to shelter staff which will then be reviewed and uploaded to the Lost and Found Pets page. Reports are held in our database for 30 days. After 30 days, you may fill out another report if your pet is still missing. If you find your pet, please let us know so we can cancel the report.
• Check this page daily to see if your pet was brought to the shelter or was reported found.
• Visit our shelter as often as possible to look for your pet during our normal business hours. Your pet might have been taken to a neighboring city shelter, so be sure to check other nearby shelters too.
• Search your neighborhood and leave information, a description of your pet with a picture, and your contact information with as many people and businesses as possible. You can also use social media, such as Facebook or Nextdoor, to your advantage.
• If you find your lost pet, be sure to get it microchipped by bringing it to the shelter or a nearby veterinarian so that if it is ever lost again, it can easily be returned to you.
• Always include a current, clear, full body photograph of your pet when submitting a lost report. You may submit additional photographs of unique markings, etc to lewisvillepets@gmail.com.

• If you can approach the pet safely, check for an ID tag, contact the owner, and help reunite the pet with its family. If the pet is not wearing an ID tag, take the animal to a veterinary clinic or bring them to Lewisville Animal Services to check for a microchip.
• If you are unable to approach or transport the animal safely, call us at 972.219.3478 and provide us with a detailed description of the animal and the location.
• If you are able to house the pet until an owner can be reached, submit a found animal report. Found reports are sent to shelter staff which will then be reviewed and uploaded to the Lost and Found Pets page. Reports are held in our database for 30 days. After 30 days, you may fill out another report if an owner has not been found. If you find the owner, please let us know so we can cancel the report.
• Post fliers and notices in your area and use social media, such as Facebook and Nextdoor, to your advantage.

• Fill out a lost pet report. Lost reports are sent to shelter staff which will then be reviewed and uploaded to the Lost and Found Pets page. Reports are held in our database for 30 days. After 30 days, you may fill out another report if your pet is still missing. If you find your pet, please let us know so we can cancel the report.
• Check this page daily to see if your pet was brought to the shelter or was reported found.
• Visit our shelter as often as possible to look for your pet during our normal business hours. Your pet might have been taken to a neighboring city shelter, so be sure to check other nearby shelters too.
• Search your neighborhood and leave information, a description of your pet with a picture, and your contact information with as many people and businesses as possible. You can also use social media, such as Facebook or Nextdoor, to your advantage.
• If you find your lost pet, be sure to get it microchipped by bringing it to the shelter or a nearby veterinarian so that if it is ever lost again, it can easily be returned to you.

You can create an account on the My Water Advisor 2.0 portal by visiting https://mywateradvisor2.com/ and following these steps:

1. Click on the “Account Number” field in the Sign-Up window on the right side of the screen.
2. In the new window, enter your Account Number and your First and Last Name as listed on your water bill.
3. Provide a valid email address and create a password.
4. Once registered, log in using your email and password from a computer or smartphone.
   
   

Go to the Settings tab at the top of the portal. From there:

• Set your personal Consumption Limit.
• Choose your preferred notification method (e-mail or SMS). Enter your cell number if you wish to receive SMS alerts.

* Data is typically updated twice daily (around noon and midnight), depending on system and environmental factors. For example, if you log in at 4 PM, the latest hourly data is likely from 12 p.m. that day.

1. Suspected Leak: Alerts you if continuous water flow is detected for 24 hours.
2. Usage Above Average: Alerts you when current use exceeds the average from the same period last year.
3. Usage Above Maximum: Alerts you when your usage exceeds your custom threshold.
4. Usage During Absence (Vacation): Receive an alert if water is used during a period you’ve marked as "away."

Vaya a configuración (Settings) en la parte de arriba del portal. Desde alli:

• Defina su límite de consumo personal
• Elige su método de notificación de preferencia (correo electrónico o mensaje de texto)
• Ingrese su número de teléfono o de celular si desea recibir alertas por mensaje de texto.

* La información usualmente se actualiza dos veces al día. (Alrededor de las 12 de la tarde y a la medianoche), dependiendo del sistema y factores ambientales, por ejemplo, si inicias sesión a las 4 p.m., es probable que los últimos datos registrados sean de las 12 de la tarde de ese día.

Puede hacer una cuenta al portal de My Water Advisor 2.0, ingresando a https://mywateradvisor2.com/ y siguiendo estos pasos:

1. Haga clic en “Número de Cuenta” (Account Number) en la página de registro, a la derecha de la pantalla
2. En la nueva ventana, ingrese con su número de cuenta, y su nombre y apellido, como están escritos en su recibo del agua.
3. Ingrese un correo electrónico válido, y cree una contraseña.
4. Ya registrado, entra en su cuenta usando su correo electrónico y contraseña desde una computadora o teléfono móvil
   
   

1. Sospecha de fuga (Suspected Leak): La alerta si un flujo continuo de agua es detectado por 24 horas.
2. Uso mayor al promedio (Usage Above Average): alerta cuando el uso actual excede el promedio del mismo periodo al año pasado.
3. Uso por encima del máximo (Usage Above Maximum): alerta cuando el uso excede el máximo del usuario.
4. Uso durante la ausencia (vacaciones) Usage During Absence (Vacation): Recibe una alerta si el agua es usada durante un periodo que marcó como ausente.

Resources are available to leaders who want to have a block party. To coordinate/host a block party Neighborhood Leaders will need to complete a Special Event Permit.  There is no fee required for NLN volunteer neighborhoods volunteer groups. 

Download the Special Events Permit

Need some ideas on the type of neighborhood event you would like to host?  Check out our "How to Host a Block Party" document.

Yes, playgrounds are built to meet ADA accessibility standards. We have several playgrounds with adaptive and inclusive elements at:

Almsbury Park
Alvin Turner, Sr. Park
Austin Kent Ellis Park
Castle Park
Fitness Park
Glory Park | Parque la Gloria
Memorial Park
Stony Passage Park
Windsor Park.

As the city upgrades parks and playgrounds, we are committed to integrating inclusive and adaptive elements into every playground.

Railroad Park houses the City of Lewisville Dog Park, located at 1301 S. Railroad Street. Hours of operations are seasonal: March 1-Oct. 31 8 a.m.-11 p.m., Nov. 1-Feb. 28 8 a.m.-10 p.m.

The park is closed every Thursday for maintenance.

Visitors can check on the status of the Dog Park by calling 972.219.5077. This information will be updated as conditions warrant and can be a convenient way to check the status before heading out to the park. Other information can be found at playlewisville.com/parks/park-listings/dog-park.

Railroad Park houses the City of Lewisville Skate Park, located at 1301 S. Railroad Street. Hours of operations are seasonal: March 1-Oct. 31 8 a.m.-11 p.m., Nov. 1-Feb. 28 8 a.m.-10 p.m.

The park is closed until 11 a.m. every Monday for maintenance.

Visitors can check on the status of the Skate Park by calling 972.219.5077. This information will be updated as conditions warrant and can be a convenient way to check the status before heading out to the park. Other information can be found at playlewisville.com/parks/park-listings/skate-park-at-railroad-park.

• A copy of your pet’s current rabies vaccination paperwork (with the vet’s letterhead) from the vet showing the date of vaccination
• Rabies tag number
• Pets description, breed, and if your pet is spayed or neutered

To learn more visit the Pet Registration web page.

Registrations are processed online at petdata.com.

The Lewisville Police Department Online Police Report Kiosk is located at 1187 W. Main St. The Kiosk is located in the Lewisville Detention Facility lobby. Using this online Citizen Police Report System allows you to submit a report immediately. Please confirm the following to find out if online citizen police report filing is right for you:

• Is this an Emergency? (in-progress crime, injured person, immediate threat to your safety)
• Did this incident occur outside of the Lewisville city limits or Castle Hills?
• Are you reporting a vehicle accident or hit and run?

If you answered "Yes" to any of the above questions, this is not a report that can be filed online with the Lewisville Police Department.

If you answered "No" to the above questions, you are ready to file your report online. If you are unsure if you should file your report online, please look at our Online Police report Frequently asked Questions.

Using the Lewisville Police Department Police Online Citizen Reporting System you can report the incidents such as: Child Custody Violation, Criminal Mischief, Lost Property, Harassment, Identity Theft, Traffic Complaint, Theft, Vacation Watch and Vehicle Burglary

The Police Department does permit tours of the police facility by appointment only. It is a great outing for local civic and community groups. Interested groups (Third grade students and older, please.) will be able to view the Communications Center, the Briefing Room, and a Police car. For more information, contact Sergeant Steve Dickens at 972.219.5009, or by email at sdickens@cityoflewisville.com.

The Lewisville Police Department provides a graffiti reporting hotline, 972.219.5010. Those calling the graffiti, or "tagging", hotline will be directed to a voicemail box instructing the caller to press “0” if the crime is in progress, or to leave a message with details of the site that has been tagged. In-progress reports will be transferred directly into dispatch. Those leaving details of a graffiti location will be asked to leave a name and telephone number in case the LPD needs to contact them for additional information, but it is not required in order to leave a location.

Reports can also be made through our online system.

The Lewisville Police Department is working to reestablish an automatic link to the LexisNexis Community Crime Map to provide up to date crime mapping and data as a free service to citizens. Information can be selected for the entire city or a specific neighborhood for the previous 6 months, in 30 day increments. The map also allows you to set up a free personalized account and receive crime monitoring updates for your designated area.  

If you need more information than is provided by this site, or have time sensitive requests prior to us reestablishing the link, requests may be submitted in writing (dropped off in person, mailed, or emailed) to the records division, pdopenrecords@cityoflewisville.com. Please include a specific address to be analyzed and valid contact information in your request.  Allow up to 10 working days for a response.  Only statistical information (counts) will be provided, specific crime details or report information must be requested through a Public Information Request.

Copies of police and accident reports are available Monday through Thursday 7:30 a.m. to 5:30 p.m. and Friday 7:30 a.m. to 11:30 a.m. at the Police Department Records window. The Police Department is located at 1187 W. Main Street. 

• The fee for non-certified motor vehicle crash reports retrieved from the police department Records Section is $6.
• A certified copy of a crash report (from Records Division only) is $8. The Record Division accepts cash or check only. Crash reports completed before and after August 3, 2009, will still be available at Lewisville Police Department, 1187 W. Main Street, Monday through Thursday 7:30 a.m. to 5:30 p.m. and Friday 7:30 a.m. to 11:30 a.m.

A Request for Accident Report must be submitted with payment.

Police crime reports are considered an ‘Open Record’ and portions are available to anyone upon request free of charge provided the report does not exceed 30 pages. 

NOTE: Investigative information as part of a continuing investigation is not part of the open record and is not available. See the Public Information Request page for more information.

For emergencies, traffic accidents, and crimes in progress, call 911.

For suspicious activity, report only calls for insurance, or other non-emergency requests for service, call 972.219.3640.

To provide information regarding a crime, visit our Submit a Crime Tip page for more information.

For traffic-related issues such as chronic speeding complaints and red light running, call the Traffic division at 972.219.3606.

You can also make certain types of reports online.

Tickets issued by Lewisville Police Officers can be paid at the Lewisville Municipal Court, 1197 W. Main Street (the building due west of the police department). Tickets may not be paid at the Lewisville Police Department Records Section.

• Any Tom Thumb or Sack and Save grocery store in Denton County
• Any Tax Office location (Denton at 300 E. McKinney St and Lewisville at 400 N. Valley Parkway

Railroad Park houses the City of Lewisville Dog Park, located at 1301 S. Railroad Street. Hours of operations are seasonal: March 1-Oct. 31 8 a.m.-11 p.m., Nov. 1-Feb. 28 8 a.m.-10 p.m.

The park is closed every Thursday for maintenance.

Visitors can check on the status of the Dog Park by calling 972.219.5077. This information will be updated as conditions warrant and can be a convenient way to check the status before heading out to the park. Other information can be found at playlewisville.com/parks/park-listings/dog-park.

Railroad Park houses the City of Lewisville Skate Park, located at 1301 S. Railroad Street. Hours of operations are seasonal: March 1-Oct. 31 8 a.m.-11 p.m., Nov. 1-Feb. 28 8 a.m.-10 p.m.

The park is closed until 11 a.m. every Monday for maintenance.

Visitors can check on the status of the Skate Park by calling 972.219.5077. This information will be updated as conditions warrant and can be a convenient way to check the status before heading out to the park. Other information can be found at playlewisville.com/parks/park-listings/skate-park-at-railroad-park.

Anyone reserving the trailer will need to come pick up the trailer from Lewisville City Hall, 151 W. Church Street. Whoever will be picking up the trailer will be required to provide a copy of their driver's license and auto insurance. The Rock The Block Trailer is reserved on a first come-first served basis, you can check availability on the calendar. Once a reservation request is made through the Reservation Form, a staff member will follow up. For questions on RTBT, please call 469.635.5258.

Also don’t forget if you are wanting to close the street for your neighborhood party, you must complete a Special Events Application, which can be found at MyGovernmentOnline. If you have any questions about the application, please call 972.219.3470.

What is Scofflaw?

Section 702.003 of the Texas Transportation Code provides that the Denton County Tax Assessor may refuse to register a motor vehicle for failure to appear or pay a fine that involves the violation of a traffic law

What is the purpose of Scofflaw?
The purpose of the City of Lewisville Scofflaw is to bring people who have outstanding warrants into compliance by paying their traffic fines and fees.

How do I pay my outstanding fines and fees?
Use this link to Pay a fine. The hold is lifted within ten (10) business days of payment in full or completion of a program ordered by the Judge.

Can I set up a court date on a scoffed case?
Yes. However, unless you post a cash bond for the balance due, your vehicle registration hold will not be released until your case is disposed.

Can I enter into a payment plan?
Yes. However, your vehicle registration hold will not be released until all debt for traffic fines and fees are fully satisfied.

What if I refuse to pay the fines and fees?
In accordance with State Law, until all debt for traffic fines and fees are fully satisfied, the Denton County Tax Assessor’s Office will not renew your vehicle registration.

Yes, STRs must follow the occupancy rules in Lewisville City Code Sec 4-198(b). Bedrooms must be a minimum of 70 sq. ft. and every bedroom occupied by more than one person must provide at least 50 sq. ft. for each occupant thereof (International Property Maintenance Code Section 404.4.1).

Maximum occupancy is calculated by adding up each bedroom’s occupancy limit. Use the occupancy table below to find a bedroom’s occupancy limit. 

Yes, an STR permit application can be denied if all requirements outlined in Lewisville City Code subsection 4-201(c) are not met. Applicants will be notified of the denial and the basis for denial. Applications cannot be corrected after they are denied.

The STR permit can be revoked after issuance. Grounds for revocation are outlined in Lewisville City Code subsection. 4-201(g). The director of neighborhood and inspection services may revoke an STR permit if,

• Information on the application is false or misleading
• There is any attempt to transfer an STR permit or use a transferred STR permit
• Owner receives more than two citations for violation of city Code within the permit year
• Owner fails to comply with Lewisville City Code subsection 14-66(a), which establishes the city may audit those responsible for collecting and remitting hotel occupancy tax

Yes, to comply with Lewisville City Code 4-205.3, STR owners must meet the following requirements in their advertisements, 

• Include the STR permit number issued from the City
• Include a Statement that the STR cannot be used as a party venue and may not be used to host events for compensation
• Cannot include a maximum occupancy higher than the max occupancy set by Lewisville City Code Sec. 4-205 

Yes, all property owners advertising or operating an STR in Lewisville must obtain an STR permit and meet certain requirements. A maximum of 150 STR permits can be active at any given time.

Outside food and drink is allowed at Sounds of Lewisville, but we encourage attendees to purchase food and drink from the food vendors onsite each week. Water, soda, beer and wine will also be for sale. Attendees can also come early, reserve their spot with lawn chairs and blankets, and eat at the many restaurants located in Old Town Lewisville. A Water Refill Station will be set up at the Info Tent.

A list of food vendors at each concert will be posted on the concert section of SoundsofLewisville.com. If restaurants in Old Town Lewisville offer dine-in or carry-out specials for the concerts, you can also find that information on SoundsofLewisville.com.

Old Town Lewisville has several restaurants where you can dine in advance or carry out to enjoy at the concert. Visit the Old Town Lewisville website for a current list of restaurants in Old Town.

"Sounds of Lewisville" concert series is presented by the City of Lewisville as a service to its residents and visitors. 

Please use this link if you would like to submit your band for consideration to perform at Sounds of Lewisville or other City of Lewisville events.

If weather is expected to interfere with Sounds of Lewisville, the show can be moved inside Lewisville Grand Theater if available. This information will be posted to SoundsOfLewisville.com by 2 p.m. each concert date. We encourage visitors to check the website and social media prior to the show if they are concerned about the weather. They can also call the Visitor Information Center at 972.219.3401.

Concert information will also be posted on the Wayne Ferguson Plaza Facebook page.

There is limited fixed seating along the boardwalk. Since the majority of seating is on the lawn, attendees are encouraged to bring lawn chairs or blankets.

Starting in 2024, Sounds of Lewisville moved to a May-June schedule to beat the summer heat and provide a more enjoyable experience for the musicians and attendees. The series concludes with DCTA A-Train Red White & Lewisville presented by CoServ on Tuesday, July 1, 2025

2025 Sounds of Lewisville concerts are held Tuesday nights in May (May 6, 13, 20, 27) and June -(June 3, 10, 17, 24) from 7-9:30 p.m. in Wayne Ferguson Plaza. The opening act performs from 7-7:45 p.m. and the headliner performs from 8-9:30 p.m. The July 1 DCTA A-Train Red White & Lewisville presented by CoServ event begins at 6:30 p.m. and concludes with a fireworks show at 9:35 p.m.

Free public parking for Sounds of Lewisville is available around Wayne Ferguson Plaza and Lewisville City Hall. Event-specific parking and street closures details are posted on the Wayne Ferguson Event Parking and Street Closure Information page.

• Create a more sustainable landscape
• Always pick up after your pet
• Maintain swimming pools properly
• Use lawn chemicals in accordance with the manufacturer’s recommendations

To learn more about Texas Smartscape plants watch this educational YouTube video published by the North Central Texas Council of Governments.

• exempt property assessed a charge
• an incorrect determination of impervious area
• stormwater charges for the same property charged to multiple accounts
• the property falls outside the City's jurisdictional area

stormwater_col@cityoflewisville.com

Texas Tunes concerts are reserved seating only, with two tiers of ticket prices available.

We do not mail tickets for “The Grand Presents” events. You can choose to have your tickets emailed to you, or you can choose to pick up your tickets from Will Call (located at the Box Office) starting one hour prior to the show.

Your emailed tickets can be printed from home or scanned directly from your smartphone. Free WIFI is available at The Grand. We can also reprint your tickets at the Box Office if needed. 

For all other events, please refer to the organization presenting the event as their ticket policies may be different. 

For “The Grand Presents” events, tickets are not required for children under 3 years of age, so long as the child will be seated in a parent's lap. If a seat is required for the child, then a ticket must be purchased.

For all other events, please refer to the organization presenting the event as their ticket policies may be different. 

As a general rule, photography is allowed in the facility without the use of flash. Please note, however, that some artists and presenting organizations do not allow photography during their events. 

Unless otherwise stated by the event presenter, video recording of performances is not permitted.

Some events that are part of “The Grand Presents” feature discounted tickets for residents of Lewisville. Discounted student tickets are also sometimes available. These discounts are noted on qualifying events.

To purchase a Lewisville resident ticket, please visit The Grand during Administrative Hours (Monday – Friday, 10 a.m. – 5 p.m.) and bring proof of residency.

In the case of student tickets, these can be purchased directly online for Will Call pick-up only; a student I.D. is required at pickup.

For all other events, please refer to the organization presenting the event as their ticket policies may be different. 

For “The Grand Presents” events, tickets are available for reprinting at the Box Office on the night of the show. Tickets can also be scanned from your email confirmation from your smartphone or tablet for entrance into the concert. Free WIFI is available at The Grand.

For all other events, please refer to the organization presenting the event as their ticket policies may be different. 

For “The Grand Presents” events, there is a bar with alcoholic and non-alcoholic beverages operating in the lobby.

For all other events, please refer to the organization presenting the event for more information regarding concessions at the event.

The Grand also has vending machines located in the Education hallway.

Food and drinks are permitted in the Performance Hall.

If an event that is part of "The Grand Presents" is sold out, please call the Box Office at 972.219.8446 (Monday – Friday, 10 a.m. – 5 p.m.) to add your name to the waitlist to purchase tickets. Additional tickets may sometimes become available.

For all other events, please refer to the organization presenting the event as their policies for sold-out performances may be different. 

For “The Grand Presents” events, you are welcome to come in for the remainder of the performance. In some cases, you may be asked to wait to enter until the completion of a song or a break in the presentation. We ask that you always be considerate to other guests when arriving late. 

For all other events, please refer to the organization presenting the event for their late seating policies.

There are no exchanges or refunds for “The Grand Presents” event tickets. 

For all other events, please refer to the organization presenting the event as their ticket policies may be different. 

Transfer seats have movable armrests for those who would like to transfer out of their wheelchair, however anyone can purchase these seats. In the Performance Hall, these seats are B-18, P-1, and P-18.

The Grand is wheelchair accessible from Main, Church and Charles Street entrances. Accessible seating is available throughout the facility, including the Performance Hall.

The Grand is equipped with an Assisted Listening System to assist the deaf and hard of hearing. It is available at the Box Office for Performance Hall and Black Box events. An ID is required as a deposit.

In general, The Grand is a casual dress venue. Most visitors to "The Grand Presents" events dress in casual attire.

However, as we are a rentable facility, please refer to the specific organization hosting a performance for which you are inquiring.  

For “The Grand Presents” events, the Box Office opens one hour prior to the event start time for ticket sales and Will Call pickup. You can also contact the Box Office in advance of an event during regular Box Office hours, Monday – Friday, 10 a.m. – 5 p.m. 

For all other events, please refer to the organization presenting the event as their Box Office schedule may be different.

The Grand is open to the public Tuesday – Saturday, 10 a.m. – 5 p.m., for Art Gallery viewing hours. Our Administrative and Box Office hours are Monday – Friday, 10 a.m. – 5 p.m. 

For “The Grand Presents” events, house doors for seating open 30 minutes prior to the show start time. The Box Office opens one hour prior to show.

For all other events, please refer to the organization presenting the event as their schedule may differ. 

You can purchase tickets to upcoming “The Grand Presents” events, such as the Texas Tunes and Black Box Songwriter Series concerts, through The Grand Box Office at lewisvillegrand.com/tix or by calling 972.219.8446 (Monday - Friday, 10 a.m. - 5 p.m.). Tickets can also be purchased in-person from the Box Office starting one hour before show time.

View the Performance Hall seating chart. 

All other event spaces in the building are flexible and may have varied seating configurations dependent upon the event. 

The Box Office is located inside The Grand’s lobby, just across from the Performance Hall.

The Grand has approximately 200 free parking spaces conveniently located within walking distance of the facility.

Please note that the parking spaces adjacent to the building on Church and Main Streets are back-in only parking. Visitors may also utilize several surface parking lots in the area.

Free Public Parking in Old Town Lewisville

• Street parking on Main, Charles and Church Street
• Lewisville City Hall, 151 W. Church Street
• Visitor Information Center, 247 W. Main Street (assess from Church St.)
• Kealy public lot, Kealy St, south of Main Street Cafe
• Main and Mill Apartments, 1st floor parking garage, 100 E. Main St. (access on Mill Street)
• Main and Mill Apartments, 1st floor parking garage, 127 S Mill St. (access via Elm Street)
• Wayne Frady Park/Old Town Splash Pad, 535 W. College Street

Free Public Bike Parking

• Lewisville City Hall, 151 W. Church St.
• Visitor Information Center, 247 W Main St.

Yes. All spaces are available to the public for rental. In addition to performing arts events, The Grand also hosts meetings, seminars, weddings and various receptions. Please see our Rental Information.

Yes, but we do have some guidelines that must be followed. Please contact our office at 972.219.8446 (Monday - Friday, 10 a.m. - 5 p.m.) for more information.

We have four primary performance spaces here at The Grand including the Performance Hall, Black Box Theater, Recital Hall, and Wayne Ferguson Plaza. As well as other rental spaces.

Certain restrictions apply for decorations. Candles with flames, glitter, and helium-filled balloons are prohibited, and nothing can be attached to facility walls. Use this link to view the Facility Guidelines.

Excluding the Performance Hall, most spaces at The Grand have the flexibility to accommodate multiple seating configurations.

View the Performance Hall seating chart.

Find example floor plans and diagrams for each room on their corresponding pages below:

Performance Hall
Black Box Theater
Recital Hall
Classrooms

Time served credit is when a Judge gives a defendant who was in or is in jail, credit on their citation(s). You are only able to request time served credit in-person at the Court.

Time served is not given automatically when released from jail; a Judge must approve it. You have to make the request for each citation and provide proof with each Court where you have outstanding warrants.

The judgment and sentence for the offense you are charged is the payment of a fine and cost. If ordered to pay a fine and cost, and you cannot pay, notify the court immediately. If you are determined by the court to have insufficient resources or income to pay, the court is required to provide you other ways to discharge the fine and cost.

What you need to request Time Served Credit:

1. Time served paperwork;
2. Acceptable form of identification (Social security cards and selfies (pictures) are NOT valid forms of ID)
3. Must have a valid phone number
4. Provide proof of incarceration. (Examples but not limited to: Documentation from the jail showing the book-in and release date or jail paperwork with a court order showing the incarceration period in TDC or federal prison. The Court will not make calls to obtain proof of incarceration. Make copies for your records, paperwork mailed in will be the property of the Court.

Request Credit Time Served in person at:

Lewisville Municipal Court
1197 West Main Street
Lewisville, Texas 75067

The City of Lewisville encourages residents to conserve water and has created a single-family residential water conservation credit program. This program allows utility customers to apply for credits to their water utility bills (up to $375 per year) to offset the costs of certain qualified water conserving home improvements, such as low flow bathroom fixtures, high efficiency washers, rain barrels, and various irrigation system items.

Use this link to to see what items qualify, or to apply for a credit.

Frost Bank on Main St. has an ATM. Food vendors and bar sales will be done by a RFID contactless payment system.

Western Days has gone wireless, with the use of RFID-enabled wristbands for touchless purchases. No cards or cash will be accepted at bars or food trucks. Attendees will pay a $1 fee for each wristband and then add as much money as they want onto that wristband to use for purchases at bars and food trucks. Multiple recharge stations will be available throughout the festival grounds, and wristbands can be used the following year. Non-food vendors can cash and credit cards.

Coupons from previous years will not be accepted. However if you have an RFID wristband with credits from last year remaining on the chip, those credits can be used for the current year's festival.

Yes, the Western Days festival is kid-friendly. A Kid Kountry wristband will be sold for $15 that can be used for both Friday and Saturday. Starting at 7 p.m. on Saturday, the wristband price will be $10 for the remainder of the event. (Wristbands will also be discounted to $10 during Happy Hour on Friday, 4-6 p.m.) Wristbands will be available for purchase using the RFID wireless payment system. Visit the Children's Activities page to learn what is included with Kid Kountry wristbands and other activities available.

Western Days has gone wireless, with the use of RFID-enabled wristbands for touchless purchases. No cards or cash will be accepted at bars or food trucks. You will also use RFID wristbands to pay for Kid Kountry wristbands. Attendees will pay a $1 fee to activate each wristband and then add as much money as they want onto that wristband to use for purchases at bars and food trucks. Multiple recharge stations will be available throughout the festival grounds.

The weather in Texas can be unpredictable, but this time of year temperatures are generally pleasantly warm to hot, so you’ll want to dress in lightweight, comfortable clothing that’s good for spending a day outside. Wear comfortable shoes so you can walk around the grounds easily. And, consider sunglasses, a hat, or sunscreen. Lawn chairs are allowed at the Main Stage, but they are restricted at the front of the stage, which is for standing-room only.

Food vendors and bar sales will be done by RFID, with payments by cash or credit.

Western Days has gone wireless, with the use of RFID-enabled wristbands for touchless purchases. No cards or cash will be accepted at bars or food trucks. Attendees will pay a $1 fee for each wristband and then add as much money as they want onto that wristband to use for purchases at bars and food trucks. Multiple recharge stations will be available throughout the festival grounds.

Coupons from previous years will not be accepted. However if you have an RFID wristband with credits from last year remaining on the chip, those credits can be used for the current year's festival.

While attendees are allowed to bring personal chairs for viewing music at any stage, the area closest to the Main Stage if standing room-only. Look for signs indicating where chairs are not allowed. This is for public safety purposes.

There is no fixed seating since the Main Stage is on a City street. Wagons are also allowed at the festival.

Admission to the Western Days is FREE prior to 6 p.m. both days. No ticket required before 6 p.m. After 6 p.m., admission is $15 for everyone except children 12 and younger, who are always free. Ticket information.

Festival hours:

Friday, Sept. 26. 2025: 4-11:30 p.m.

Saturday, Sept. 27, 2025: 12-11:30 p.m.

A list of food vendors is available on the Western Days Vendors Page. Food and drinks are purchased using a new RFID system.

Western Days has gone wireless, with the use of RFID-enabled wristbands for touchless purchases. No cards or cash will be accepted at bars or food trucks. Attendees will pay a $1 fee for each wristband and then add as much money as they want onto that wristband to use for purchases at bars and food trucks. Multiple recharge stations will be available throughout the festival grounds.

Please note that there will be no refunds for money placed in the RFID-enabled wristband. Each time a purchase is made, the cashier will tell you how much the balance is. All vendors have been trained on how to do this. Attendees can ask any food/bar vendor what your balance is or anyone at the sales booth where purchased before using.

The wristbands can be saved and used again next year, or at least the chip can be reused. If there's $10 left on it, or 10 credits, that can be used again next year.

This is common technology for large festivals. 2021 was the first time this event has used this technology.

RFID wristbands will also be used to purchase Kid Kountry wristbands and at the DIY Tie Dye T-Shirt Station. All other vendors - business, artists/exhibitors, non-profits accept cash and credit card payment.

GATE 1. Mill Street at Main Street 
GATE 2. Mill and Kealy
GATE 3. East Parking lot of City Hall at Walters - box office location
GATE 4. Church at Herod
GATE 5. Main at Milton
GATE 6: Charles and Elm - Shuttle Drop and box office location

The festival site map can be found here.

These birds are protected under the Migratory Bird Treaty Act of 1918, a U.S. federal law that protects more than 800 species of birds during their migration between the United States and Canada. As a result, the City of Lewisville is unable to address any complaints while the birds are nesting. Residents can address the situation proactively by following these guidelines:

Pre- and Post-Nesting Season - (Typically November - February)

• Remove any old, abandoned nests.
• Trim your trees. Remove deadwood, and thin tree canopy to allow sunlight between limbs and other trees.
• Use a combination of scaring devices before migratory birds lay eggs.
• As soon as you see birds on or near your property, begin using scare tactics.
• Use noisemakers, water spray or shine lights at night.
• Hang "scare eye" balloons or other moving objects in trees.
• Use long poles, tennis balls or water hoses to disturb early nesting material.
• Do not harm birds or eggs. These birds are protected by international treaty.
• Once birds begin sitting on nests, eggs are probably present. You cannot kill, harass, move or disturb the birds when they are actively nesting.

During Nesting Season – (Typically March - October)

• Do not kill, harass, relocate, move or attempt to scare away the birds by any means during nesting season.

There are coyotes, bobcats, and foxes, as well as many other small animal species, all throughout Lewisville. Their presence indicates that we, as a community, have a healthy environment, which includes a good balance of predator and prey. The predators (coyotes, bobcats, and foxes) help control the rabbit and rodent populations, as well as that of other small mammals.

We recommend that residents NEVER feed wildlife and should never try to approach them. If you see wildlife, it is best to make it a negative experience by making loud noises or using other hazing techniques, keep your dogs, especially small dogs, on a six foot leash, and keep your pet cats indoors. Coyotes, bobcats, and foxes naturally avoid people. If you see wildlife that appears to be sick or injured, please contact Animal Services.

If you would like to contact local, licensed wildlife rehabbers for injured or orphaned wildlife, you may visit ahnow.org. This is a comprehensive list of licensed wildlife rehabbers in the area. You may visit dfwwildlife.org for more information on coexisting with our wild neighbors. Please contact the Lewisville Animal Shelter at 972.219.3478 or email lewisvillepets@gmail.com with additional questions.