City of Lewisville, TX
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Texas law requires an inspection of a private water-distribution system (the portion on the owner’s side of the water meter) whenever there is new construction, a major modification to the existing water system, when certain modifications are being made to the site, or when the City of Lewisville believes that a cross-connection or other contamination hazard exists.
These inspections are called Customer Service Inspections (CSI), and their purpose is to ensure the water is safe to drink by identifying the presence of potential sources of contamination or illegal lead plumbing materials.
Effective September 1, 2021, Customer Service Inspections are to be performed by a third-party organization or individual that is registered with the City of Lewisville as a Customer Service Inspection contractor. To be eligible for registration, a person must carry a water supply protection specialist endorsement by the Texas State Board of Plumbing Examiners (TSBPE) or have a customer service inspector license from the Texas Commission on Environmental Quality (TCEQ).
How to Register as a Customer Service Inspector and Submit an Inspection Report
A licensed professional can register as a Customer Service Inspector contractor by visiting MyGovernmentOnline to create an account and submit a registration application. For complete account and application instructions, please review the MyGovernmentOnline Instructions. An annual contractor registration fee of $80 is required.
All completed inspection reports must be submitted using our new online CSI submittal form. Paper copies will not be accepted. There is no fee to submit an inspection report.