The Public Safety Dispatch Division consists of one Public Safety Dispatch Manager, Connie Allen, along with eight Dispatch Supervisors and 22 Dispatchers. The Public Safety Dispatch Division dispatches fire, police and emergency medical services for the City of Lewisville. All dispatchers hold Emergency Medical Dispatch (EMD) certification and operate an enhanced 911 center utilizing the latest in computerized technology for dispatching to Mobile Computer Terminals in the vehicles.

The Dispatch Division can be reached using the non-emergency number, 972.219.3640.

The Lewisville Municipal Jail is a 52-bed temporary holding facility. The jail staff includes one Detention Administrator, eight Detention Supervisors and 12 Detention Officers who staff the front desk and the jail 24 hours a day, seven days a week. These employees assist the public at the desk by taking reports, assisting with bond or fine information for inmates, and providing other types of customer service. Detention Officers staff the jail to provide care for and supervise prisoners in the facility. Detention Manager Richard Berzoza oversees the Municipal Jail and can be reached at 972.219.3664 or at rberzoza@cityoflewisville.com.

The Records & Evidence Manager leads the Police Records and Property & Evidence Divisions.

Records Division

The Records Division is located in the Police Department lobby and manages all police reports, including paperless reports entered directly into the computerized Records Management System. This division is led by the Police Records Supervisor and is composed of two Open Records Technicians, four full-time Police Records Technicians and two part-time Records Technicians. Copies of police reports are available in person Monday through Thursday from 7:30 a.m. to 5:30 p.m. and Friday 7:30 a.m. to 11:30 a.m. Costs of reports can vary so be sure and ask when you call 972.219.3601.

Property & Evidence Division

The Property & Evidence Division is composed of five Property & Evidence Technicians and one Property & Evidence Supervisor, all of whom are non-sworn employees. These technicians are responsible for the safekeeping, chain of custody, and disposal of every item that gets turned in. During a typical month, the technicians process approximately 1,000 pieces of new evidence. If you have any questions regarding property pick up, call 972.219.3618.

The Crime Analyst for the Police Department provides statistical support to all police divisions and performs data analysis using real-time crime data from the department's records management system, computer-aided dispatch system, and jail system.

The Police Department reports statistics to the FBI's National Incident Based Reporting System (NIBRS), Texas Department of Public Safety, and to the members of the City Council each month. These statistics help provide benchmarks for us in determining the amount of local crimes being reported. To compare our department's figures against other agencies, go to the FBI Homepage and look for the NIBRS or Uniform Crime Report or visit the DPS Homepage for state crime reports.

Use this link to view Lewisville Crime Statistics on the Crime Statistics page.

At the Lewisville Police Department, we are dedicated to leveraging advanced technology to enhance our services and ensure the safety of our community. Our team is committed to researching, implementing, and administering cutting-edge software solutions that streamline our operations and improve our responsiveness. Our commitment to technology ensures that we remain at the forefront of law enforcement excellence, delivering the highest standards of service to the citizens of Lewisville.

Sergeant James Ruff leads the Research and Development Division and acts as project manager during implementation and actively works to identify new solutions for our teams. Additional responsibilities include our accreditation program. You can find out more information about our accreditation through the Texas Police Chief's Association.

Sergeant Ruff can be reached at jruff@cityoflewisville.com.