What does a 9-1-1 Public Safety Dispatcher Do?

Our Mission
To protect life and property by delivering professional, timely, and compassionate emergency communications services to the community we serve. 

Public Safety Dispatchers are highly experienced, engaged and motivated first responders that are ready to answer telephone calls and related communications equipment to receive and relay information; prioritize and assign appropriate resources for emergency and non-emergency service calls.

They maintain logs and records of all activity as required and provide support information to police officers, fire units, the general public and other public safety agencies as required.

Lewisville 9-1-1 is the City's Emergency Communications Center (ECC). Our Telecommunicators are highly trained public safety professionals who:

• Answer and process 9-1-1 and non-emergency calls
• Dispatch Police, Fire, and EMS units
• Provide Emergency Medical Dispatch (EMD) instructions
• Coordinate resources during critical incidents
• Maintain radio communications across the City

Emergency Medical Dispatch (EMD)
Our telecommunicators are certified in Emergency Medical Dispatch and use structured, nationally recognized protocols to: 

• Identify life-threatening conditions
• Provide CPR instructions
• Give choking rescue instructions
• Assist with childbirth emergencies
• Provide bleeding control guidance

Every call is handled with urgency, professionalism, and compassion. We are committed to serving the community 24 hours a day, 7 days a week. 

Lewisville 9-1-1 is committed to:

• Rapid call answering and dispatch
• Ongoing training and certification
• Compliance with state and federal standards
• Continuous technology upgrades
• Professional and respectful service

We believe public awareness strengthens public safety. Lewisville 9-1-1 offers: 

• Educational presentations
• Community outreach events
• Facility tours (scheduled in advance) - To request a tour, please contact the Dispatch Manager at 972-219-3644

Interested in becoming a Telecommunicator? A career in emergency communications is rewarding, challenging, and essential to public safety. We offer: 

• Competitive pay and benefits
• Paid training
• Professional development opportunities
• A supportive team environment

For salary Information and to see if the job is currently available within the Lewisville Police Department visit the Job Opportunities webpage.

Don't see what you're looking for? Complete a Job Interest Card for the job you seek. You will then be electronically notified when the job becomes available.