The Lewisville Fire Department has five front line ambulances and three reserve ambulances providing advanced life support care. In 2021, the Department responded to over 14,500 calls for service. Of those, 65% were medical in nature.

Each ambulance carries the Texas Department of Health Certification as a Mobile Intensive Care Unit staffed with paramedics. In fact, there are more than 145 certified paramedics with the Lewisville Fire Department, which means that whether a fire truck or an ambulance is sent to a scene for a medical emergency, the patient will receive the same level of care.

The EMS Division is overseen by EMS Division Chief Brandon Thetford. This includes oversight of the EMT-Basics, Paramedics, and Fire Department licenses and credentials. He also is the Designated Infection Control Officer for the City of Lewisville. The Lewisville Fire Department operates under the medical direction of Stewart Coffman, MD.

The Lewisville Fire Department utilizes Emergicon for Ambulance Billing. For questions about your ambulance bill, please call Emergicon at 972.602.2060. Use this link to submit medical record requests

Use this link if you wish to file a complaint related directly to service(s) you received by our agency.

If you have any questions regarding the EMS Division, contact EMS Division Chief Brandon Thetford at bthetford@cityoflewisville.com.

EMS History

In 1973, the Lewisville Fire Department first began its EMS program with one ambulance staffed with Emergency Medical Technicians. In 1975, the need for an additional ambulance was recognized to allow for coverage on either side of Interstate 35. In 1983, three firefighters graduated from Southwest Medical School’s Paramedic Program in Dallas and became the first paramedics while simultaneously, the first Advanced Life Support ambulance was placed in service in our department.