For COVID-19 response information including city call center times and phone number, local resources, closures, and cancellations please visit our COVID-19 webpage.

COVID-19 Information


In compliance with the disaster declarations recently signed by Denton County Judge Andy Eads and Mayor Rudy Durham, due to the COVID-19 disease outbreak, the following closures and cancellations have been announced. All closures will be re-evaluated each week based on a current risk assessment.

Denton County Stay-At-Home Order

City Call Center Information

City employees will be answering the main city phone number, 972.219.3400, from 7 a.m. to 7 p.m., seven days a week until the Emergency Order is lifted and normal operations resume, to answer questions and connect callers with the appropriate offices. At least one Spanish-speaker will be available at all times, and a Chin-speaker is available Monday, Wednesday, Friday, 7-11 a.m., and Tuesday and Thursday, 3-7 p.m.

Lewisville Residents & Businesses Resource List

Online payments available at
  • Water bill (kiosk located in the west parking lot of City Hall also available)
  • Utility bill
  • Court fees
  • Building inspection/permits
City of Lewisville facilities closed to the public:
  • Gene Carey Animal Shelter and Adoption Center (closed during stay-at-home order)
  • Frederick P. Herring Recreation Center
  • Lewisville City Hall
  • Lewisville Municipal Annex
  • Lewisville Police Department lobby
  • Lewisville Central Fire Station Administrative Offices
  • Lewisville Public Library (drive-thru window and book drop closes at noon, March 25)
  • Medical City Lewisville Grand Theater
  • Senior Activity Center located at Music City Mall 
  • Steven L. Bacchus Public Services Center lobby
  • Visitor Information Center
  • Dog Park and Skate Park inside Lone Star Toyota of Lewisville Railroad Park
Animal Services
Community Relations/MCL Grand
Fire Department
Municipal Court
Parks and Recreation/LLELA
Planning/Neighborhood Services/Permitting/Sustainability
Police Department
Public Library
Public Services

DCTA (Denton County Transportation Authority) Service Reductions

Denton County Public Health is now operating a call center for Denton County community members needing more information about COVID-19. You can reach the team at 940.349.2585 weekdays from 8 a.m. to 5 p.m., for information or to get questions answered. The call center team will not be able to provide diagnosis or individual clinical advice. If you are ill, please contact your healthcare provider.

United Way of Denton County COVID-19 Resources Page

Public Health Information about COVID-19

Denton County Public Health
The Texas Department of State Health Services (DSHS)
Centers for Disease Control and Prevention (CDC)

If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

Government Actions


Texas Supreme Court Emergency Order #4 (03/20/2020): Suspending residential eviction proceedings

Governor’s Executive Order GA-08 (3/19/2020): Restrictions on public gatherings, restaurants, nursing homes, schools


Denton County Mandatory Stay-at-Home Order (updated 03/27/2020): Effective as of 11:59 p.m. on Wednesday, March 25, 2020 this Disaster Declaration  shall continue through March 31, 2020 by order of the Denton County Commissioners Court unless rescinded by the County Judge, pursuant to 418.108(b) of the Government Code.

Denton County Mandatory Stay-at-Home Order (03/23/2020): Stay-at-home order effective, 11:59 p.m. on Wednesday, March 25, 2020 and continuing for seven days, unless extended by Denton County Commissioners Court or unless rescinded by the County Judge.

Orden Obligatoria del Condado de Denton de Permanecer en Casa (23/3/2020): Orden de Permanecer en Casa efectiva a partir de las 11:59 p.m. del miércoles 25 de marzo de 2020 y continuando por siete días, a menos que sea extendida por la Corte de Comisionados del Condado de Denton o sea rescindida por el Juez del Condado.

Denton County Disaster Declaration (03/20/2020): Prohibiting all public gatherings to 10 people; closing commercial entertainment establishments, bingo halls, theaters, movie theaters, gymnastics studios, martial arts studios, hair and nail salons, barber shops, spas, massage parlors, tattoo and piercing parlors, tanning salons, meeting spaces, outdoor markets, malls, and retail stores not selling essential household products; restricting in-person worship services; and extending all previous disaster measures

Denton County Disaster Declaration (03/18/2020): Prohibiting community gatherings of 50+ and social gatherings of 10+; restricting restaurants to takeout, delivery, and drive-through only; closing bars, lounges, taverns, private clubs, arcades, and gyms; asking landlords not to process evictions; ordering 14-day home isolation if a COVID-19 case is confirmed in a household; prohibiting non-essential visitors to nursing homes, retirement center, and long-term care facilities


City Council Resolution 0200-20-RES (03/20/2020): Enacting state and county recommendations, amending employee leave policies, authorizing financial support for United Way of Denton County COVID-19 Relief Fund

Lewisville extends and expands disaster declaration during first of its kind meeting (03/20/2020)

Mayor Durham statement on amended Denton County disaster declaration (03/19/2020)

Lewisville to close city facilities due to public health emergency (03/18/2020)

Lewisville closures related to public health emergency disaster declaration (03/16/2020)

Mayor’s Declaration of Local Disaster for Public Health Emergency (03/13/2020): Declaring an emergency, recommending personal preventive measures, recommending cancellation of events with 250+ people

Mayor's Statement on Lewisville's Response to COVID-19 (03/13/2020)