COVID-19 Public Health Information
If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.
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Page last updated July 1, 2020
In compliance with City Council Resolution 0225-20-RES the local disaster declaration has been extended through Monday, July 6, 2020, due to the COVID-19 disease outbreak. All city-wide special events have been cancelled through late September. Closures will be re-evaluated each week based on a current risk assessment.
- Accepting owner surrenders by appointment only, Tuesday through Friday, 10 a.m. - noon. Those wanting to surrender their pets must call the shelter 972.219.3478 to schedule an appointment.
- Animal Control Officers will have limited response to certain types of complaints
- Owner pick-up of animals will happen by appointment only
- For those searching for a lost pet or have found a pet, please view the Lost and Found Pets page prior to coming to the shelter. All animals impounded and all lost and found reports are posted there.
- Animal adoptions are available during the Stay-at-Home order. For details visit the Adoptable Pets webpage.
June 30 – Ongoing:
Building resumes normal operations, including larger events with restrictions.
Administrative and box office open Monday – Friday, 10 a.m. – 5 p.m.
Art Gallery open Tuesday – Saturday, 10 a.m. – 5 p.m.
Staff and visitors are required to have their temperatures screened upon entering the building.
Face coverings or masks are required in all public areas.
- If you have a medical emergency, please use the phone located near the public entrance to be connected to a dispatcher.
- The Ambulance Billing Department is accepting payments online or via phone please call 972.219.3530. For online payments, visit: https://www.emergetechnology.
- Fire Reports may be requested online by visiting cityoflewisville.
- For Fire Permit questions, call 972.219.3462. For Fire Inspection questions, call 972.219.3751.
- 2020 Keeping Tradition Alive, Honor Guard, Pipes, and Drum Symposium - Cancelled
- 2020 Citizens Fire Academy - cancelled
Essential hearings include:
- Any hearing with jurisdictional deadlines
- Hearings related to Magistrate’s Orders for Emergency Protection
- Article 17 Bond hearings
- Any dispositive hearing where a defendant has requested a speedy trial or speedy disposition
- Any other matter designated by the Court
The Court Clerk’s office will remain open during normal business hours to process individual transactions until further notice. Defendants are encouraged to use the online payment option on the “Pay Court Fines and Fees.”
Attorneys representing clients are encouraged to contact the City Prosecutor’s office at 972.219.5068 to resolve uncontested matters and any agreements may be presented to the Court for disposition.
Court public service window will reopen on June 15, 2020.
- Due to the recent uptick in COVID cases and to promote the health and safety of our guests, the City is adjusting Sun Valley Aquatic Center operations. Effective July 2, the City is suspending the current open swim reservations. Instead, families (up to six members) will be able to reserve one of four lap lanes in the competition pool for a one-hour time slot. Times available are noon, 1:30 pm, and 3 pm. We will continue to operate Wednesday through Sunday. To reserve a time visit playlewisville.com.
- Aquatic fitness programming (aerobics, swim workouts, etc.) will continue as scheduled at this time.
- PARD staff will contact individuals who have future reservations and those who have season passes at the aquatic center.
- All partybrella rentals are suspended.
- Effective July 6, the Senior Activity Center will be closed until further notice.
- All fishing and river access on Saturday, July 4 and and Sunday, July 5 is suspended. This may continue into future weekends but will be evaluated after we get through the holiday weekend.
- No new rentals will be allowed through the remainder of the fiscal year.
Sports Fields Rentals
- Rentals will be for non-spectator events (practices, scrimmages, etc.) only. Existing rentals for tournaments will be allowed but coordinators will be responsible for following strict social distancing and disinfection guidelines. Leagues with existing contracts with the City will continue to take priority for use of the fields/complexes.
- Water fountains in all parks are closed.
- Lake Park is open Lake Park boat ramps 1 and 2 are open. Courtesy dock #1 is open. Courtesy dock # 2 is closed due to structural damage.
- Tower Bay boat ramp and courtesy is open.
- Trotline Road at Sandy Beach Road is closed due to high water. The affected areas are Cricket, Hobie Point, and Pike Pavillion.
- Cicada, Cottonwood, Blackjack, Green Dragon, and Beaver Pond Paddling Trail are available. Access to the East side of the river is closed.
Regular mowing of parks and medians might be delayed
- Planning is accepting development submittals online at mygovernmentonline.org
- Virtual Development Review Committee Meetings for future project submittals may be scheduled using the Appointment Request Form: lfforms.cityoflewisville.com/Forms/PreDevMtgReqForm
- In person meetings may be requested but will have attendance limits.
- Planning will coordinate curbside pick up and drop off of plats with the applicants. Plat filing information from Denton County.
- Neighborhood Services is only accepting permit applications on line
- In-person inspections of occupied residential dwellings and in hospitals, nursing homes, retirement homes, assisted living facilities and other types of care facilities has been suspended at this time. These inspections must be completed by remote video inspection or delayed until the COVID-19 restrictions are lifted. Please review the official notice for complete details on this temporary change in procedures.
- To facilitate the inspection of minor yet critical repairs, some inspections are eligible to be completed as a remote video inspection using a video steaming app on a smart device. The Building Inspector will perform the inspection remotely while communicating with the contractor on a live video call. Please review the Remote Video Inspection (RVI) Program guidelines for complete details and requirements.
- "Next Day" inspections must be requested through MyGovernmentOnline prior to 3 p.m. Inspections requested for Monday must be submitted before 10 a.m. on Friday.
The residential water conservation credit program offered through the Sustainability Department has been suspended until further notice.
- Officers will continue to respond to calls involving public safety. Public Safety Communications staff will ask standardized health screening questions to determine if there is a risk of disease spread.
- Police Administration and jail lobbies are closed to the public.
- Appointments must be made for essential services. Call 972.219.3600
- Fingerprint services are not available.
- Property crime reports should be filed online or by calling 972.219.3640
- The Lewisville Public Library building is closed to the public.
- The drive-up book return is open 24/7 for patrons to return library materials. Returned items are isolated and not checked in for 72 hours (3 days). Items stay on patron accounts during the isolation period but will not accrue late fees.
- The drive-up window is operating for patrons to pickup items they have placed on hold.
- Come & Go appointments are available to allow patrons access to computers, internet, WiFi, and study spaces in a limited capacity and by appointment only. Only individuals with an appointment will be admitted into the Library. Patrons must also wear a mask or face covering and have their temperature checked. For full guidelines and instructions for Come & Go at the Library visit: library.cityoflewisville.com/comeandgo
- Payments are not accepted at the drive-up window or inside the Library. Account balances may be paid online via the library catalog.
- New library cards are not being issued at the drive-up window or inside the Library. Temporary library cards are available. Details can be found at library.cityoflewisville.com.
- Use the Ask the Library online form to renew expired cards.
- Library staff are available by phone during limited hours to offer assistance. Staff are also answering questions via email. Visit the Library website and look for Ask the Library. A library staff member will respond within 24 hours.
- Virtual programs are posted online for all ages. For programming visit library.cityoflewisville.com.
- Library cardholders may continue to use the Digital Library of eBooks & Media, Research Tools, and Learning Tools accessible from the Library's website. Accounts must be current and in good standing in order to access digital resources.
- The Lewisville Environmental Control Services Laboratory is currently not accepting private water samples. Samples are still being accepted from public water systems. Sample acceptance hours have temporarily changed to Monday - Wednesday, 8 a.m. - noon. To facilitate your safety and ours, please schedule your drop-off in advance by phone with the Laboratory Staff, 972.219.3548.
- If you have any household chemicals or used oil products we ask that you safely store these items until the next event. These items should not be put out for weekly trash collection.
No change to trash and recycling collection at this time
Executive Order GA-28 (06/26/2020): relating to the targeted response to the COVID-19 disaster as part of the reopening of Texas.
Executive Order GA-27 (06/24/2020): relating to the need for increased hospital capacity during the COVID-1 9 disaster.
Executive Order GA-24 (05/21/2020): relating to the termination of air travel restrictions as part of the safe, strategic plan to Open Texas in response to the COVID-19 disaster.
Texas Education Agency guidelines for graduation and guidance for 2020 seniors: establishes guidelines on four types of graduation ceremonies for Texas schools allowed during COVID-19 disease outbreak
Texas Supreme Court Emergency Order #12 (04/27/2020): Extending previous orders related to residential evictions, remote judicial proceedings, and civil case deadlines.
Executive Order GA-26 (06/03/2020): relating to the expanded opening of Texas in response to the COVID-19 disaster.
Executive Order GA-23 (05/18/2020): relating to the expanded opening of Texas in response to the COVID-19 disaster.
Executive Order GA-22 (05/07/2020): relating to confinement during the COVID- 19 disaster.
Executive Order GA-21 (05/05/2020): relating to the expanded reopening of services as part of the safe, strategic plan to Open Texas in response to the COVID-19 disaster
Executive Order GA-19 (04/27/2020): relates to hospital capacity during COVID-19 disaster, sets health guidelines by which all licensed healthcare professionals resume limited practice, and sets standard that health care facilities shall reserve at least 15 percent of its hospital capacity for treatment of COVID-19 patients.
Executive Order GA-18 (04/27/2020): establishes health guidelines by which all retail stores and movie theaters in Texas may open for business on May 1, 2020, sets health guidelines for churches and houses of worship to expand services, and establishes health guidelines by which outdoor sporting activities can resume.
Executive Order GA-17 (04/17/2020): establishes the Strike Force to Open Texas, a team of medical experts and public and private leaders who will advise the Governor on safely and strategically re-opening the state of Texas.
Executive Order GA-16 (04/17/2020): establishes a temporary "retail-to-go" model for all retail businesses in the state that allows to-go, home delivery, or mail delivery sales under guidelines from the State Department of Health Services; also orders schools to remain closed through the end of the 2019-20 academic year.
Executive Order GA-15 (04/17/2020): relates to hospital capacity and personal protective equipment, loosens restrictions on some nonessential surgeries if they do not deplete hospital capacity or equipment needed to treat COVID-19 patients.
Texas Attorney General Opinion KP-0299 (04/13/2020): Purely economic, non-physical damage to property caused by the COVID-19 disaster is not eligible for the temporary tax exemption provided by section 11.35 of the Tax Code.
Governor’s Disaster Declaration (04/12/2020): Renewing the declaration issued on March 13, certifying that COVID-19 poses an imminent threat of disaster in the state and declaring a state of disaster for all counties in Texas.
Texas Supreme Court Emergency Order #9 (04/06/2020): Suspending residential eviction proceedings through April 30
Executive Order GA-14 (03/31/2020): Renews and expands the previous directive enforcing federal social distancing guidelines for COVID-19, including closing schools and instructing Texans to avoid eating or drinking at bars and restaurants, to minimize social gatherings, and to minimize contact with people who are not in the same household.
Executive Order GA-13 (03/29/2020): Relating to detention in county and municipal jails during the COVID-19 disaster
Executive Order GA-12 (03/29/2020): Mandating a 14-day quarantine for road travelers arriving in Texas from any location in Louisiana. Does not apply to travel related to commercial activity, military service, emergency response, health response, or critical infrastructure functions.
Executive Order GA-11 (03/26/2020): Mandating a self-quarantine of 14 days for individuals traveling to Texas as their final destination through an airport from the Tri-State Area of New York/New Jersey/ Connecticut, or from New Orleans, Louisiana.
Executive Order GA-10 (03/24/2020): Requiring hospitals to submit daily reports on hospital bed capacity to the Texas Department of State Health Services (DSHS), and for all public and private entities using FDA-approved COVID-19 tests to submit daily reports of all results to the local health department and DSHS.
Texas Attorney General Opinion on Firearms Sales (03/24/2020): Stating that local emergency orders cannot restrict the sale or transfer of firearms.
Executive Order GA-09 (03/22/2020): Expanding hospital bed capacity by directing licensed health care professionals to postpone all surgeries and procedures that are not immediately, medically necessary.
Texas Supreme Court Emergency Order #4 (03/20/2020): Suspending residential eviction proceedings through April 19
Governor’s Executive Order GA-08 (03/19/2020): Restrictions on public gatherings, restaurants, nursing homes, schoolsGovernor’s Disaster Declaration (03/13/2020): Certifying that COVID-19 poses an imminent threat of disaster in the state and declaring a state of disaster for all counties in Texas.
Denton County Disaster Declaration (06/02/2020): extends the original Denton County Disaster Declaration through June 30, 2020. It recognizes the authority of Governor Greg Abbott and his Executive Order GA-26, and brings Denton County COVID-19 enforcement in line with GA-26.
Denton County Disaster Declaration (04/27/2020): extends the original Denton County Disaster Declaration through May 15, 2020. It recognizes the authority of Governor Greg Abbott and his Executive Order GA-18, and brings Denton County COVID-19 enforcement in line with GA-18.
Denton County Mandatory Stay-at-Home Order (updated 04/14/2020): Effective as of 11:59 p.m. on Tuesday, April 14, this Disaster Declaration shall continue through April 30, 2020 by order of the Denton County Commissioners Court unless rescinded by the County Judge, pursuant to 418.108(b) of the Government Code.
Denton County Mandatory Stay-at-Home Order (updated 04/07/2020): Effective as of 11:59 p.m. on Tuesday, April 7, this Disaster Declaration shall continue through April 30, 2020 by order of the Denton County Commissioners Court unless rescinded by the County Judge, pursuant to 418.108(b) of the Government Code.
Denton County Mandatory Stay-at-Home Order (updated 03/31/2020): Effective as of 11:59 p.m. on Tuesday, March 31, this Disaster Declaration shall continue through April 7, 2020 by order of the Denton County Commissioners Court unless rescinded by the County Judge, pursuant to 418.108(b) of the Government Code.
Denton County Mandatory Stay-at-Home Order (updated 03/27/2020): Effective as of 11:59 p.m. on Wednesday, March 25, 2020 this Disaster Declaration shall continue through March 31, 2020 by order of the Denton County Commissioners Court unless rescinded by the County Judge, pursuant to 418.108(b) of the Government Code.
Denton County Mandatory Stay-at-Home Order (03/23/2020): Stay-at-home order effective, 11:59 p.m. on Wednesday, March 25, 2020 and continuing for seven days, unless extended by Denton County Commissioners Court or unless rescinded by the County Judge.
Orden Obligatoria del Condado de Denton de Permanecer en Casa (23/3/2020): Orden de Permanecer en Casa efectiva a partir de las 11:59 p.m. del miércoles 25 de marzo de 2020 y continuando por siete días, a menos que sea extendida por la Corte de Comisionados del Condado de Denton o sea rescindida por el Juez del Condado.
Denton County Disaster Declaration (03/20/2020): Prohibiting all public gatherings to 10 people; closing commercial entertainment establishments, bingo halls, theaters, movie theaters, gymnastics studios, martial arts studios, hair and nail salons, barber shops, spas, massage parlors, tattoo and piercing parlors, tanning salons, meeting spaces, outdoor markets, malls, and retail stores not selling essential household products; restricting in-person worship services; and extending all previous disaster measures
Denton County Disaster Declaration (03/18/2020): Prohibiting community gatherings of 50+ and social gatherings of 10+; restricting restaurants to takeout, delivery, and drive-through only; closing bars, lounges, taverns, private clubs, arcades, and gyms; asking landlords not to process evictions; ordering 14-day home isolation if a COVID-19 case is confirmed in a household; prohibiting non-essential visitors to nursing homes, retirement center, and long-term care facilities
Denton County Disaster Declaration (03/13/2020): Declaring a local state of disaster for Denton County, recommending postponement or cancellation of gatherings of 250+ people, and recommending personal preventive measures to reduce the spread of infection.
City Council Resolution 0225-20-RES (06/15/2020): Extending the local disaster declaration through July 6, 2020
City Council Resolution 0209-20-RES (04/20/2020): Extending the local disaster declaration and temporarily suspending term of Charter Review Commission.
City Council Resolution 0217-20-RES (05/18/2020): Extending the local disaster declaration through June 1, 2020
City Council Resolution 0211-20-RES (05/04/2020): Extending the local disaster declaration through May 18, 2020
Mayor Durham letter seeking federal assistance (04/10/2020): This letter from Mayor Rudy Durham to U.S. Rep. Michael Buress expresses the need for cities nationwide to be included in future COVID-19 relief packages in order to maintain an appropriate level of essential services to the public.
City Council Resolution 0203-20-RES (04/06/2020): Extending the local disaster declaration through April 20, 2020.
City Council Resolution 0200-20-RES (03/20/2020): Enacting state and county recommendations, amending employee leave policies, authorizing financial support for United Way of Denton County COVID-19 Relief Fund
Mayor’s Declaration of Local Disaster for Public Health Emergency (03/13/2020): Declaring an emergency, recommending personal preventive measures, recommending cancellation of events with 250+ people
City of Lewisville Statements and Media Releases
City begins next reopening phase on June 15 (06/12/2020): The City of Lewisville will begin the next phase of its COVID-19 reopening plan on Monday, June 15, making most city facilities fully open to the public.
City cancels all public events through late September (05/05/2020): Due to the ongoing COVID-19 disease outbreak, the uncertainty of when restrictions will be lifted on large-scale gatherings, and major budgetary concerns, the City of Lewisville is cancelling all city-sponsored public events through late September.
Mayor Durham update on Lewisville’s COVID-19 response (04/21/2020): Statement from Mayor Rudy Durham on Lewisville's COVID-19 response
Lewisville Police Officer tests positive for COVID-19 (04/01/2020):Chief Deaver is confirming the department's first positive COVID-19 case for a Police Department employee
Message from Police Chief Kevin Deaver (03/27/2020): Information on Lewisville Police Department and the community
Lewisville extends and expands disaster declaration during first of its kind meeting (03/20/2020): The Lewisville City Council on Friday unanimously extended the disaster declaration for a public health emergency, originally signed by Mayor Rudy Durham on March 13, during a first-of-its-kind videoconference meeting.
Mayor Durham statement on amended Denton County disaster declaration (03/19/2020): Comments from Mayor Rudy Durham on Denton County Judge Andy Eads for amending his countywide disaster declaration.
Lewisville to close city facilities due to public health emergency (03/18/2020): Information on temporary closures of additional city facilities due to the COVID-19 disease outbreak.
Temporary Police Department Operation Changes (03/17/2020): Information about temporary operations changes at Lewisville Police Department
Mayor's Statement on Lewisville's Response to COVID-19 (03/13/2020): Statement from Mayor Rudy Durham on COVID-19 and city's response