COVID-19 Public Health Information
If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.
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Update: Tuesday, April 7: Denton County Commissioners Court extend the Mandatory Stay-at-Home Order through Thursday, April 30, 2020. In compliance with the disaster declarations recently signed by Denton County Judge Andy Eads and Mayor Rudy Durham, due to the COVID-19 disease outbreak. All cities facilities are currently closed to the public and all programming/events have been cancelled through Sunday, May 10. All closures will be re-evaluated each week based on a current risk assessment.
On Wednesday, April 1, Lewisville city staff began calling our senior citizens to see how they're doing, answer questions, and connect them with community resources if needed.
* The current list includes 4,400 Lewisville residents who are receiving the property tax freeze available to homeowners age 65 or older.
* An automated phone call was sent out to the first 500 names on the list (alphabetically) with additional sets of automated calls going out at regular intervals over the next few days.
* A team of city employees is making personal calls to each of those seniors, going through the list alphabetically.
* Any senior who has questions, concerns, or a need for community resources should contact our call center at 972.219.3400 between 7 a.m. and 7 p.m. seven days a week. Just because your name is Worthington or Zimmerman, don't wait for our call if you need assistance now.
* These calls should appear on your Caller ID as being from "City of Lewisville." at phone number 972.219.3400. Employees will NOT be calling from their personal phones.
* City employees will NOT knock on your door unannounced and will not enter your home. The call center will NOT process payments of any kind over the phone (contact the Call Center if you need assistance making payments to the city). If someone calls you claiming to be with the city and asks for your personal financial information or asks to enter your home, you should hang up and call Lewisville Police Department non-emergency number, 972.219.3640 to report it.
- Water bill (kiosk located in the west parking lot of City Hall also available)
- Utility bill
- Court fees
- Building inspection/permits
- No owner-surrendered pets accepted.
- Animal Control Officers will have limited response to certain types of complaints
- Owner pick-up of animals will happen by appointment only
- For those searching for a lost pet or have found a pet, please view the Lost and Found Pets page prior to coming to the shelter. All animals impounded and all lost and found reports are posted there.
- No animal adoptions currently due to stay-at-home order, which started at 11:59 p.m. on Wednesday, March 25 and has been extended through Tuesday, April 7.
- ColorPalooza - postponed
- KTA Jam Session - cancelled
- Bassmaster fishing tournament - cancelled
- Castle Hills Meeting, March 26 - cancelled
- Sunny Sweeney concert original scheduled has been rescheduled for Saturday, July 18
- All programming through May 10 is cancelled or postponed. Refunds can be requested.
- All art show exhibits cancelled
- KLB Garden Secrets classes (April 2 and May 7) - postponed
- If you have a medical emergency, please use the phone located near the public entrance to be connected to a dispatcher.
- The Ambulance Billing Department is accepting payments online or via phone please call 972.219.3530. For online payments, visit: https://www.emergetechnology.
- Fire Reports may be requested online by visiting cityoflewisville.
- For Fire Permit questions, call 972.219.3462. For Fire Inspection questions, call 972.219.3751.
- 2020 Keeping Tradition Alive, Honor Guard, Pipes, and Drum Symposium - Cancelled
Defendants will receive notice by phone or email about the court closure and will receive a separate notice by phone or email when their case is rescheduled once court proceedings resume.
In the event an essential hearing is required, arrangements will be made to conduct hearings by teleconferencing, videoconferencing, or other means to protect the health and safety of all parties. Essential hearings include:
- Any hearing with jurisdictional deadlines
- Hearings related to Magistrate’s Orders for Emergency Protection
- Article 17 Bond hearings
- Any dispositive hearing where a defendant has requested a speedy trial or speedy disposition
- Any other matter designated by the Court
Defendants are encouraged to use the online payment option on the “Pay Court Fines and Fees.” The Court Clerk’s Office will remain open to process individual transactions until further notice. Attorneys representing clients are encouraged to contact the City Prosecutor’s office at 972.219.5068 to resolve uncontested matters and any agreements may be presented to the Court for disposition.
- Playgrounds, disc golf courses, restrooms, and water fountains in all parks closed
- Lake Park is currently closed due to flooding
- River access at LLELA is closed due to water release rate. Only Cicada, Cottonwood, Blackjack, Green Dragon and Beaver Pond Paddling Trail are available
Regular mowing of parks and medians might be delayed
- The Dog Park and Skate Park inside Lone Star Toyota of Lewisville Railroad Park are closed.
- Pavilion and other rentals are cancelled. Refunds can be requested.
- All rentals of facilities, pools, parks, and athletic fields are postponed under further notice.
- LLELA remains open, but reduce hours of operation to 9 am. - 5 p.m., seven days a week. All programming has been cancelled.
- No new arrivals will be allowed at Lake Park campground, but current guests can remain in place at this time
- League and tournament play on city athletic fields is suspended.
- Funny Bunny Festival - cancelled
- Mariposas - postponed
- Pop Up Parks - cancelled
- Daddy Daughter Dance rescheduled for Saturday, August 15 at Thrive.
- Permits office is closed at this time, there currently are NO valid door-to-door solicitor permits in Lewisville. Charities are exempted, but commercial solicitors knocking on doors right now do not have the required permit and are acting in violation of city ordinance. Residents can report them by calling the non-emergency line 972.219.3640.
- Planning is only accepting development submittals online at mygovernmentonline.org
- Virtual Development Review Committee Meetings for future project submittals may be scheduled using the Appointment Request Form: lfforms.cityoflewisville.com/Forms/PreDevMtgReqForm
Neighborhood Services is only accepting permit applications on line
Old Town North Speaker Series (March 21 and April 4) - cancelled
- Officers will continue to respond to calls involving public safety. Public Safety Communications staff will ask standardized health screening questions to determine if there is a risk of disease spread.
- Anyone reporting a property crime, or a crime that is NOT in progress, will be asked to do so online. Victims can attach pictures documenting the crime.
- Officers will only respond to crashes that have injuries or road blockage. Reports will only be generated for injury crashes. Officers will assist parties with the exchange of required information.
- All community meetings and gatherings, including car seat safety inspections, facility tours and Cones with Cops, are cancelled.
- Fingerprint services are suspended until further notice.
- The jail lobby at the Steve M. McFadden Jr. Law Enforcement Center, 1187 W. Main Street, will remain open to the public
- The police department lobby is closed to the public. Individuals can still make open records requests online. Accident report request forms are also available online and can be mailed, along with a check for any fees, to our department.
- Property and Evidence will only return essential property to the public by appointment only.
- All offense reports will be filed online or by phone, unless they are in progress and public safety is at risk.
- Temporary library cards are now available. Details can be found at library.cityoflewisville.com
- Virtual programs are posted daily, Monday-Saturday, for all ages. For programming visit library.cityoflewisville.com
- Lewisville Public Library is closed.
- Patrons who have library materials currently checked out should hold onto those items and wait to return them when the Library re-opens.
- Lewisville library items originally due between February 25 and April 14 are now due April 15.
- The Library will be answering questions via email, Monday-Friday, during the closure. Visit the Library website and look for Ask the Library. A library staff member will respond within 24 hours.
- At this time, the Library is not issuing new library cards. Use the Ask the Library online form to renew expired cards.
- Library cardholders may continue to use the Digital Library of eBooks & Media, Research Tools, and Learning Tools accessible from the Library's website. Accounts must be current and in good standing in order to access digital resources.
- Account balances may be paid online via the library catalog.
- The Lewisville Environmental Control Services Laboratory is currently not accepting private water samples. Samples are still being accepted from public water systems. Sample acceptance hours have temporarily changed to Monday - Wednesday, 8 a.m. - noon. To facilitate your safety and ours, please schedule your drop-off in advance by phone with the Laboratory Staff, 972.219.3548.
- The public lobby at the Steven L. Bacchus Public Services Center is closed to the public
- Household Hazardous Waste Collection Day (April 11 and May 9) - cancelled
No change to trash and recycling collection at this time
Texas Attorney General Guidance for Houses of Worship (04/01/2020): Clarifying direction given for in-person religious and worship services under Executive Order GA-14.
Executive Order GA-14 (03/31/2020): Renews and expands the previous directive enforcing federal social distancing guidelines for COVID-19, including closing schools and instructing Texans to avoid eating or drinking at bars and restaurants, to minimize social gatherings, and to minimize contact with people who are not in the same household.
Executive Order GA-13 (03/29/2020): Relating to detention in county and municipal jails during the COVID-19 disaster
Executive Order GA-12 (03/29/2020): Mandating a 14-day quarantine for road travelers arriving in Texas from any location in Louisiana. Does not apply to travel related to commercial activity, military service, emergency response, health response, or critical infrastructure functions.
Executive Order GA-11 (03/26/2020): Mandating a self-quarantine of 14 days for individuals traveling to Texas as their final destination through an airport from the Tri-State Area of New York/New Jersey/ Connecticut, or from New Orleans, Louisiana.
Executive Order GA-10 (03/24/2020): Requiring hospitals to submit daily reports on hospital bed capacity to the Texas Department of State Health Services (DSHS), and for all public and private entities using FDA-approved COVID-19 tests to submit daily reports of all results to the local health department and DSHS.
Texas Attorney General Opinion on Firearms Sales (03/24/2020): Stating that local emergency orders cannot restrict the sale or transfer of firearms.
Executive Order GA-09 (03/22/2020): Expanding hospital bed capacity by directing licensed health care professionals to postpone all surgeries and procedures that are not immediately, medically necessary.
Texas Supreme Court Emergency Order #4 (03/20/2020): Suspending residential eviction proceedings
Governor’s Executive Order GA-08 (3/19/2020): Restrictions on public gatherings, restaurants, nursing homes, schools
Denton County Mandatory Stay-at-Home Order (updated 03/31/2020): Effective as of 11:59 p.m. on Tuesday, March 31, this Disaster Declaration shall continue through April 7, 2020 by order of the Denton County Commissioners Court unless rescinded by the County Judge, pursuant to 418.108(b) of the Government Code.
Denton County Mandatory Stay-at-Home Order (updated 03/27/2020): Effective as of 11:59 p.m. on Wednesday, March 25, 2020 this Disaster Declaration shall continue through March 31, 2020 by order of the Denton County Commissioners Court unless rescinded by the County Judge, pursuant to 418.108(b) of the Government Code.
Denton County Mandatory Stay-at-Home Order (03/23/2020): Stay-at-home order effective, 11:59 p.m. on Wednesday, March 25, 2020 and continuing for seven days, unless extended by Denton County Commissioners Court or unless rescinded by the County Judge.
Orden Obligatoria del Condado de Denton de Permanecer en Casa (23/3/2020): Orden de Permanecer en Casa efectiva a partir de las 11:59 p.m. del miércoles 25 de marzo de 2020 y continuando por siete días, a menos que sea extendida por la Corte de Comisionados del Condado de Denton o sea rescindida por el Juez del Condado.
Denton County Disaster Declaration (03/20/2020): Prohibiting all public gatherings to 10 people; closing commercial entertainment establishments, bingo halls, theaters, movie theaters, gymnastics studios, martial arts studios, hair and nail salons, barber shops, spas, massage parlors, tattoo and piercing parlors, tanning salons, meeting spaces, outdoor markets, malls, and retail stores not selling essential household products; restricting in-person worship services; and extending all previous disaster measures
Denton County Disaster Declaration (03/18/2020): Prohibiting community gatherings of 50+ and social gatherings of 10+; restricting restaurants to takeout, delivery, and drive-through only; closing bars, lounges, taverns, private clubs, arcades, and gyms; asking landlords not to process evictions; ordering 14-day home isolation if a COVID-19 case is confirmed in a household; prohibiting non-essential visitors to nursing homes, retirement center, and long-term care facilities
Denton County Disaster Declaration (03/13/2020): Declaring a local state of disaster for Denton County, recommending postponement or cancellation of gatherings of 250+ people, and recommending personal preventive measures to reduce the spread of infection.
City Council Resolution 0200-20-RES (03/20/2020): Enacting state and county recommendations, amending employee leave policies, authorizing financial support for United Way of Denton County COVID-19 Relief Fund
Mayor’s Declaration of Local Disaster for Public Health Emergency (03/13/2020): Declaring an emergency, recommending personal preventive measures, recommending cancellation of events with 250+ people
City of Lewisville Statements and Media Releases
Lewisville Police Officer tests positive for COVID-19 (04/01/2020):Chief Deaver is confirming the department's first positive COVID-19 case for a Police Department employee
Message from Police Chief Kevin Deaver (03/27/2020): Information on Lewisville Police Department and the community
Lewisville extends and expands disaster declaration during first of its kind meeting (03/20/2020): The Lewisville City Council on Friday unanimously extended the disaster declaration for a public health emergency, originally signed by Mayor Rudy Durham on March 13, during a first-of-its-kind videoconference meeting.
Mayor Durham statement on amended Denton County disaster declaration (03/19/2020): Comments from Mayor Rudy Durham on Denton County Judge Andy Eads for amending his countywide disaster declaration.
Lewisville to close city facilities due to public health emergency (03/18/2020): Information on temporary closures of additional city facilities due to the COVID-19 disease outbreak.
Temporary Police Department Operation Changes (03/17/2020): Information about temporary operations changes at Lewisville Police Department
Lewisville closures related to public health emergency disaster declaration (03/16/2020): Information on closures and cancellations. All closures will be in effect for up to eight weeks through Sunday, May 10, and will be re-evaluated each week based on a current risk assessment.
Mayor's Statement on Lewisville's Response to COVID-19 (03/13/2020): Statement from Mayor Rudy Durham on COVID-19 and city's response