In compliance with the disaster declarations recently signed by Denton County Judge Andy Eads and Mayor Rudy Durham, due to the COVID-19 disease outbreak, the following closures and cancellations have been announced. All closures will be re-evaluated each week based on a current risk assessment.
City Call Center Information
City employees will be answering the main city phone number, 972.219.3400, from 7 a.m. to 7 p.m., seven days a week until the Emergency Order is lifted and normal operations resume, to answer questions and connect callers with the appropriate offices. At least one Spanish-speaker will be available at all times, and a Chin-speaker is available Monday, Wednesday, Friday, 7-11 a.m., and Tuesday and Thursday, 3-7 p.m.
Online payments available at cityoflewisville.com
- Water bill (kiosk located in the west parking lot of City Hall also available)
- Utility bill
- Court fees
- Building inspection/permits
- Gene Carey Animal Shelter and Adoption Center (closed during stay-at-home order)
- Frederick P. Herring Recreation Center
- Lewisville City Hall
- Lewisville Municipal Annex
- Lewisville Police Department lobby
- Lewisville Central Fire Station Administrative Offices
- Lewisville Public Library (drive-thru window and book drop closes at noon, March 25)
- Medical City Lewisville Grand Theater
- Senior Activity Center located at Music City Mall
- Steven L. Bacchus Public Services Center lobby
- Visitor Information Center
- Dog Park and Skate Park inside Lone Star Toyota of Lewisville Railroad Park
- No owner-surrendered pets accepted.
- Animal Control Officers will have limited response to certain types of complaints
- Owner pick-up of animals will happen by appointment only
- For those searching for a lost pet or have found a pet, please view the Lost and Found Pets page prior to coming to the shelter. All animals impounded and all lost and found reports are posted there.
- No animal adoptions currently due to stay-at-home order, which started at 11:59 p.m. on Wednesday, March 25 and will stay in place for seven days.
- ColorPalooza - postponed
- KTA Jam Session - cancelled
- Bassmaster fishing tournament - cancelled
- Castle Hills Meeting, March 26 - cancelled
- Sunny Sweeney concert original scheduled has been rescheduled for Saturday, July 18
- All programming through May 10 is cancelled or postponed. Refunds can be requested.
- All art show exhibits cancelled
- KLB Garden Secrets classes (April 2 and May 7) - postponed
- If you have a medical emergency, please use the phone located near the public entrance to be connected to a dispatcher.
- The Ambulance Billing Department is accepting payments online or via phone please call 972.219.3530. For online payments, visit: https://www.emergetechnology.
- Fire Reports may be requested online by visiting cityoflewisville.
- For Fire Permit questions, call 972.219.3462. For Fire Inspection questions, call 972.219.3751.
- 2020 Keeping Tradition Alive, Honor Guard, Pipes, and Drum Symposium - Cancelled
Defendants will receive notice by phone or email about the court closure and will receive a separate notice by phone or email when their case is rescheduled once court proceedings resume.
In the event an essential hearing is required, arrangements will be made to conduct hearings by teleconferencing, videoconferencing, or other means to protect the health and safety of all parties. Essential hearings include:
- Any hearing with jurisdictional deadlines
- Hearings related to Magistrate’s Orders for Emergency Protection
- Article 17 Bond hearings
- Any dispositive hearing where a defendant has requested a speedy trial or speedy disposition
- Any other matter designated by the Court
Defendants are encouraged to use the online payment option on the “Pay Court Fines and Fees.” The Court Clerk’s Office will remain open to process individual transactions until further notice. Attorneys representing clients are encouraged to contact the City Prosecutor’s office at 972.219.5068 to resolve uncontested matters and any agreements may be presented to the Court for disposition.
- Playgrounds, disc golf courses, restrooms, and water fountains in all parks closed
- Lake Park is currently closed due to flooding
- River access at LLELA is closed due to water release rate. Only Cicada, Cottonwood, Blackjack, Green Dragon and Beaver Pond Paddling Trail are available
Regular mowing of parks and medians might be delayed
- The Dog Park and Skate Park inside Lone Star Toyota of Lewisville Railroad Park are closed.
- Pavilion and other rentals are cancelled. Refunds can be requested.
- All rentals of facilities, pools, parks, and athletic fields are postponed under further notice.
- LLELA remains open, but reduce hours of operation to 9 am. - 5 p.m., seven days a week. All programming has been cancelled.
- No new arrivals will be allowed at Lake Park campground, but current guests can remain in place at this time
- League and tournament play on city athletic fields is suspended.
- Funny Bunny Festival - cancelled
- Mariposas - postponed
- Pop Up Parks - cancelled
- Daddy Daughter Dance rescheduled for Saturday, August 15 at Thrive.
- Because our permits office is closed at this time, there currently are NO valid door-to-door solicitor permits in Lewisville. Charities are exempted, but commercial solicitors knocking on doors right now do not have the required permit and are acting in violation of city ordinance. Residents can report them by calling the non-emergency line 972.219.3640.
- Planning is only accepting development submittals online at mygovernmentonline.org
- Virtual Development Review Committee Meetings for future project submittals may be scheduled using the Appointment Request Form: lfforms.cityoflewisville.com/Forms/PreDevMtgReqForm
Neighborhood Services is only accepting permit applications on line
Old Town North Speaker Series (March 21 and April 4) - cancelled
- Officers will continue to respond to calls involving public safety. Public Safety Communications staff will ask standardized health screening questions to determine if there is a risk of disease spread.
- Anyone reporting a property crime, or a crime that is NOT in progress, will be asked to do so online. Victims can attach pictures documenting the crime.
- Officers will only respond to crashes that have injuries or road blockage. Reports will only be generated for injury crashes. Officers will assist parties with the exchange of required information.
- All community meetings and gatherings, including car seat safety inspections, facility tours and Cones with Cops, are cancelled.
- Fingerprint services are suspended until further notice.
- The jail lobby at the Steve M. McFadden Jr. Law Enforcement Center, 1187 W. Main Street, will remain open to the public
- The police department lobby is closed to the public. Individuals can still make open records requests online. Accident report request forms are also available online and can be mailed, along with a check for any fees, to our department.
- Property and Evidence will only return essential property to the public by appointment only.
- All offense reports will be filed online or by phone, unless they are in progress and public safety is at risk.
- Lewisville Public Library will remain closed, drive-thru window and book drop closes at noon, March 25.
- Patrons who have library materials currently checked out should hold onto those items and wait to return them when the Library re-opens.
- Lewisville library items originally due between February 25 and April 14 are now due April 15.
- The Library will be answering questions via email, Monday-Friday, during the closure. Visit the Library website and look for Ask the Library. A library staff member will respond within 24 hours.
- At this time, the Library is not issuing new library cards. Use the Ask the Library online form to renew expired cards.
- Library cardholders may continue to use the Digital Library of eBooks & Media, Research Tools, and Learning Tools accessible from the Library's website. Accounts must be current and in good standing in order to access digital resources.
- Account balances may be paid online via the library catalog.
- The public lobby at the Steven L. Bacchus Public Services Center is closed to the public
- Household Hazardous Waste Collection Day (April 11 and May 9) - cancelled
No change to trash and recycling collection at this time
Denton County Public Health is now operating a call center for Denton County community members needing more information about COVID-19. You can reach the team at 940.349.2585 weekdays from 8 a.m. to 5 p.m., for information or to get questions answered. The call center team will not be able to provide diagnosis or individual clinical advice. If you are ill, please contact your healthcare provider.
Public Health Information about COVID-19
Denton County Public Health
The Texas Department of State Health Services (DSHS)
Centers for Disease Control and Prevention (CDC)
If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.
Texas Supreme Court Emergency Order #4 (03/20/2020): Suspending residential eviction proceedings
Governor’s Executive Order GA-08 (3/19/2020): Restrictions on public gatherings, restaurants, nursing homes, schools
Denton County Mandatory Stay-at-Home Order (updated 03/27/2020): Effective as of 11:59 p.m. on Wednesday, March 25, 2020 this Disaster Declaration shall continue through March 31, 2020 by order of the Denton County Commissioners Court unless rescinded by the County Judge, pursuant to 418.108(b) of the Government Code.
Denton County Mandatory Stay-at-Home Order (03/23/2020): Stay-at-home order effective, 11:59 p.m. on Wednesday, March 25, 2020 and continuing for seven days, unless extended by Denton County Commissioners Court or unless rescinded by the County Judge.
Orden Obligatoria del Condado de Denton de Permanecer en Casa (23/3/2020): Orden de Permanecer en Casa efectiva a partir de las 11:59 p.m. del miércoles 25 de marzo de 2020 y continuando por siete días, a menos que sea extendida por la Corte de Comisionados del Condado de Denton o sea rescindida por el Juez del Condado.
Denton County Disaster Declaration (03/20/2020): Prohibiting all public gatherings to 10 people; closing commercial entertainment establishments, bingo halls, theaters, movie theaters, gymnastics studios, martial arts studios, hair and nail salons, barber shops, spas, massage parlors, tattoo and piercing parlors, tanning salons, meeting spaces, outdoor markets, malls, and retail stores not selling essential household products; restricting in-person worship services; and extending all previous disaster measures
Denton County Disaster Declaration (03/18/2020): Prohibiting community gatherings of 50+ and social gatherings of 10+; restricting restaurants to takeout, delivery, and drive-through only; closing bars, lounges, taverns, private clubs, arcades, and gyms; asking landlords not to process evictions; ordering 14-day home isolation if a COVID-19 case is confirmed in a household; prohibiting non-essential visitors to nursing homes, retirement center, and long-term care facilities
City Council Resolution 0200-20-RES (03/20/2020): Enacting state and county recommendations, amending employee leave policies, authorizing financial support for United Way of Denton County COVID-19 Relief Fund
Mayor’s Declaration of Local Disaster for Public Health Emergency (03/13/2020): Declaring an emergency, recommending personal preventive measures, recommending cancellation of events with 250+ people