How can Non-Single-Family determine the impervious area on their property or find their estimated bill?
For Non-Single-Family properties, find your property's impervious area using the Stormwater Fee Finder Map or search by entering your Water Bill Account Number.
What if I do not agree with my stormwater bill?
Customers may appeal their stormwater utility fee for the following reasons:
exempt property assessed a charge
an incorrect determination of impervious area
stormwater charges for the same property charged to multiple accounts
the property falls outside the City's jurisdictional area
All appeals must be made in writing (in letter form with a signature), and must be made within 30 days from the date of the utility billing statement being disputed. Utility bills more than 30 days old can not be appealed. Appeals should clearly identify the following:
-the utility billing account which is the subject of the appeal
-the date of the utility bill being appealed
-the reason for the appeal, and
-all pertinent information necessary to support the claim (ex. photos, maps, as-builts, etc.)
Written appeals can be submitted by mail, email, or in person to the following:
What is my trash / recycling / bulky waste pick up day?
Your trash, recycling and bulky waste are all picked up on the same day. It must be set out by 7 a.m. on the collection day to ensure pickup. Pick up days for homes is determined by your address. If you live in a home, you can lookup your trash/recycling/bulky pickup day here. Click on box that says "Trash and Recycling".
My trash and or recycling has not been picked up. Who should I call?
You should call Waste Management to report your trash or recycling not being picked up. The City contracts with Waste Management to handle these services, but does not have direct contact with drivers. Waste Management can be reached at 972.315.5400.
My trash/recycling cart was stolen! What can I do?
Please check with your immediate neighbors to see if they have an extra cart. If your cart does not turn up, you can request a replacement from the City by calling 972.219.3699. There is a $65 charge for replacement carts unless you go online to complete a police report for theft. Once you get the online Police Report number fill out and return the “Missing/Stolen Cart Form” so we can process your request.You must have the police report number to complete this form.
What color is my recycling cart?
Your recycling cart is green and has a yellow lid.
How do I recycle TV's, computers, and other electronics?
Lewisville residents can recycle electronics locally at the Residential Convenience Center on the second Saturday of every month between 9 a.m. and noon along with their household hazardous waste. This facility is open only to residents living within the city limits of Lewisville, and information about the program is available on the Household Hazardous Waste site.
Residents are also encouraged to contact local retailers who sell computer equipment and televisions as well as manufacturers on the TCEQ lists to request recycling options are made available locally for their products.
How do I properly dispose of Household Hazardous Waste materials, such as paints, cleaners, pesticides and chemicals?
The City holds a monthly drop-off collection for Household Hazardous Waste and electronics products at the Residential Convenience Center, 330 W. Jones Street. The Center is open on the second Saturday of every month from 9 a.m. until noon. Only Lewisville residents are eligible to participate, and residents must present their valid driver's license with Lewisville address to gain access. For more information about this program, please visit our Hazardous Household Waste Page.
I put my refrigerator on the curb for bulky pickup, but it has not been picked up. Why not?
are mostly metal and it is recommended they are recycled locally instead of
landfilled. There are metal recyclers in Lewisville that accept drop offs.
They can be found on our recycling resources page.
Because of laws regulating freon, Waste Management will not pick up your refrigerator unless it has been tagged “freon removed” by a certified technician. Appliance repair shops offer this service. You will have to check the Yellow Pages or Google to find a certified appliance technician to do the freon removal. Once the freon has been properly removed and the refrigerator tagged, Waste Management will pick it up as bulk waste. But remember -- it is better to recycle appliances than to send them to the landfill.
Does Lewisville operate a City landfill where residents can dispose of trash and other materials?
The City does not operate a landfill but does have a contractual arrangement with DFW Landfill at 1601 Railroad Street in Lewisville that allows Lewisville residents to make two free visits per month. Residents must show a current utility bill and a valid driver's license showing a matching Lewisville address. For more information, please call DFW Landfill at 972.315.5421.
Where can I find paper shredding services?
Shredded paper can be recycled in the curbside recycling carts, but it must be contained in a clear plastic bag before it is placed in the cart. If you have a large volume of papers that need shredding, you will have to use a shredding service. The City no longer offers shred days.
Where can I drop off recyclables if I have large items or too much for my cart?
City recycling drop-off sites can be used by residents and small businesses to recycle various materials if they have more to recycle more than will fit in their carts (i.e. items that are too large for your curbside recycling cart or large amounts of cardboard). All of the materials accepted in curbside recycling carts can also be put into the drop-off recycling dumpsters.
College Street Park
595 W. College Street
Fire Station # 5
651 Waters Ridge
All items listed above
1950 S. Valley Parkway
All items listed above
Lewisville Municipal Annex
1197 W. Main Street
All items listed above
Residential Convenience Center
330 W. Jones Street
All items listed above
Are we currently under any water-use restrictions in Lewisville?
The City of Lewisville is currently in Stage 1 of its Water Conservation and Management Plan. Stage 1 restrictions are in effect year-round.
In Stage 1, customers are limited to two outdoor waterings per week on assigned days. The watering schedule for residential customers is determined by street address. To further reduce water use during peak summer months, outdoor watering between May 1 and Sept. 30 will not be allowed between 10 a.m. and 6 p.m.
Residential properties with even-numbered address (ending in 0, 2, 4, 6, or 8) or no street address will be allowed to water on Tuesday and Saturday.
Residential properties with odd-numbered address (ending in 1, 3, 5, 7, 9) will be allowed to water on Wednesday and Sunday.
Commercial and multi-family customers will be allowed to water on Monday and Thursday.