For COVID-19 information including the phased reopening plan for the city, local resources, closures, and other related information visit our COVID-19 webpage.

Register an Animal Concern


Most Common Types of Animal Concerns:

  • Animal Welfare Concern
  • Cruelty to an animal
  • Dead animal pickup/removal

 To submit a service request for any of the above concerns please visit the ourLewisvilleTX service request portal.

* With any urgent matters such as an animal bite, please call 911 immediately including after hours or contact the shelter during normal business hours at 972.219.3478

Animal Services Hours:
Monday - Friday 8 a.m.- 5 p.m.
Saturday 9 a.m. - 5 p.m. **adoption hours are 1 - 5 p.m.
Sunday CLOSED - On call officer responds to emergencies only
All other hours - On call officer responds to emergencies only