How to surrender a pet


dog photoAnimal Shelter Information

Lewisville Animal Services is an open intake municipal shelter for City of Lewisville residents. We work tirelessly to find the best possible outcome for animals in our care. We do not guarantee adoption and may euthanize based on space, health of animal, temperament, failure to thrive in a shelter environment, etc. Animal Services works with other humane agencies to evaluate other options before euthanasia.

Decision and things to consider

The decision to surrender your pet can be emotional and difficult for both you and your pet. Our priority is to help you find a way for your pet to remain a member of your family. Before you decide to relinquish your pet, reevaluate your situation or circumstances surrounding the decision to surrender. We feel this topic is important to discuss.

Why are you surrendering your pet? Common reasons listed (in no particular order):

  • Allergies: Create a pet-free zone, usually the allergic person’s bedroom that is off limits to the family pet. Bathe pets more frequently to reduce dander. Use HEPA filters throughout the house and keep up with dusting and vacuuming to reduce allergens.
  • Housing (Landlord) Issues: The Human Society of the United States offers information for renters who have pets.
  • Moving: – Needing to move? Look for businesses or online services where you can search for dog friendly homes or apartments for rent
  • Behavior Issues: Is your pet getting plenty of exercise? Boredom often leads pets to find their own entertainment and it might involve your curtains! Dog and cat behaviors are entirely different and is difficult to solve in this short paragraph. Try spending more time with your pet going for walks or playing a game of fetch. Is your pet already getting adequate attention and exercise? Behavioral issues can often be worked out after a one on one session with a professional trainer or animal behaviorist. These pros have insight into what makes dogs tick and can provide real world advice on how to curb common owner complaints such as barking or digging.
  • Litterbox Issues: The ASPCA has some useful information on litterbox photo
  • Domestic Violence: Please contact a shelter representative.
  • Financial Reasons: We understand that money can get tight and there isn’t enough left over for a lot of “extra”. A good recommendation is to set aside a stipend per month for care and emergencies. Only use this money for your pets to help offset the moments you are in a bind. Can’t afford dog/cat/pet food? Contact the animal shelter to see if we can be of assistance.
  • Lack of Time: Here ares some things to consider when trying to find more time to spend with your pet.
    • develop a routine and stick to it
    • meet your pet's basic needs
    • make exercise a priority
    • schedule time for bonding
    • don't neglect training
    • consider doggie daycare
    • hire a pet sitter or dog walker
    • find a playmate for your dog
    • take your dog to work
  • Cost of Care: There are several low-cost veterinary options available. Please contact us to discuss.


For additional advice on any issue you are considering surrendering your pet, please contact the Shelter and discuss the issues with us at 972.219.3478.

Honesty is the best policy. Please be honest with staff about the animal you are wishing to surrender. We recognize it is not easy to be up front about the reasons for surrender and can be an embarrassing experience. Honesty about the animal’s background is in the animal’s best interest so we can better pinpoint history and behavior. Honesty allows staff to be able to help much more efficiently.

Surrender Hours

Accepting owner surrenders by appointment only, Tuesday through Friday, 10 a.m. - noon. Those wanting to surrender their pets must fill out an owner release form.

What to Bring:

  • Proof of residency of Lewisville. We do not currently accept animals from residents of Castle Hills. Proof of residency can be in the form of a driver’s license, a current water/electricity bill, or a housing lease agreement.
  • Valid Government Identification (driver's license, passport, etc.)
  • Any current medical records of the animal if available.
  • Pet is leashed. If you do not have a leash, please let us know so we can assist.
  • If temperatures are above 70 degrees, do not leave the animal in your non-running vehicle. Temperatures in non-running vehicles can rise more than 20 degrees hotter than the ambient temperature (even with the windows cracked) within 10 minutes. If there is concern for others safety from the pet’s behavior, advise us upon arrival and we will be happy to assist.