Technical Services Bureau

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Technical Services Bureau
The Technical Services Bureau, led by civilian manager, Lynda Lyons, is made up of the Communications Division, Records Division, Crime Analysis, and Administrative support.

Communications Division
The Communications Division consists of 6 Dispatch Supervisors and 17 Dispatchers. The Communications Division dispatches fire, police and emergency medical services for the City of Lewisville. All dispatchers hold Emergency Medical Dispatch (EMD) certification and operates an enhanced 9-1-1 center utilizing the latest in computerized technology for dispatching to Mobile Computer Terminals in the vehicles.

Records Division
The Records Division is located in the Police Department lobby and manages all police reports including paperless reports entered directly into the computerized Records Management System. This division is manned by eight clerks and the Police Records Supervisor, Barbara Sill. Copies of police reports are available Monday through Thursday from 7:30 a.m until 5:30 p.m. and Friday 7:30 a.m. until 11:30 a.m. Costs of reports can vary so be sure and ask when you call 972.219.3600.