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Civilian Services Bureau


Civilian Services Bureau            Elizabeth Mayes

The Civilian Services Bureau, led by civilian manager Elizabeth Mayes, is made up of the Public Safety Dispatch Division, Records Division, Detention, Property/Evidence and Crime Analysis.  

Public Safety Dispatch Division

The Public Safety Dispatch Division consists of one Public Safety Dispatch Coordinator, five Dispatch Supervisors and 25 Dispatchers. The Public Safety Dispatch Division dispatches fire, police and emergency medical services for the City of Lewisville. All dispatchers hold Emergency Medical Dispatch (EMD) certification and operate an enhanced 911 center utilizing the latest in computerized technology for dispatching to Mobile Computer Terminals in the vehicles.  The Public Safety Dispatch Coordinator who oversees the center is Angela Sherrod.  She can be contacted via e-mail.

Records Division
The Records Division is located in the Police Department lobby and manages all police reports, including paperless reports entered directly into the computerized Records Management System. This division is manned by one Open Records Technician, five clerks and the Police Records Supervisor. Copies of police reports are available Monday through Thursday from 7:30 a.m to 5:30 p.m. and Friday 7:30 a.m. to 11:30 a.m. Costs of reports can vary so be sure and ask when you call 972.219.3600.

Municipal Jail

The Lewisville Municipal Jail is a 52-bed temporary holding facility. The jail is authorized one Detention Coordinator, six Detention Supervisors and 15 Detention Officers who staff the front desk and the jail 24 hours a day, seven days a week. These employees assist the public at the desk by taking reports, giving information, and providing other types of customer service. Detention Officers staff the jail around the clock to provide supervision and custody of prisoners in the facility.  Detention Coordinator Richard Berzoza oversees the detention center.  He can be reached at 972.219.3665 or by e-mail.

Property/Evidence Section

The Property/Evidence Section is comprised of five property technicians and a supervisor, all of which are civilian employees. These technicians are responsible for the safekeeping and chain of custody of every item turned into the section. During a typical month, these technicians process approximately 1,000 pieces of new evidence into the section. The Property/Evidence Section supervisor is Shauna Walker, and she can be reached at 972.219.3676 or

Crime Analysis

The Department’s Crime Analyst also reports directly to Manager Mayes. The Crime Analysis unit is staffed by a single Public Safety Data Technician, Robin Brizendine, who provides statistical support to all divisions and sections of the police department. Mrs. Brizendine joined the department in May 2013 and is a former police officer. She will perform data analysis using real-time crime data from the department's records management system, computer-aided dispatch system, and jail system. Mrs. Brizendine may be reached at 972.219.5085 or by e-mail.

The Police Department reports statistics to the FBI's National Incident Based Reporting System (NIBRS), Texas Department of Public Safety, and to the members of the City Council each month. These statistics help provide benchmarks for us in determining the amount of local crimes being reported. To compare our department's figures against other agencies, go to the FBI Homepage and look for the NIBRS or Uniform Crime Report or visit the DPS Homepage for state crime reports. The Police Department also partners with LexisNexis  to provide up to date crime data and crime mapping. The LexisNexis Community Crime Map is available to the public and can provide historical data for the city, or a specific neighborhood.