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Privacy Policy

Proprietary Rights to Content
By using this website, you acknowledge content including, but not limited to text, software, music, sound, photographs, video, graphics or other material, that may be protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. You may make a copy of this content for your personal, non-commercial use only, provided that you keep all copyright and other proprietary notices intact.

You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way content available through the website, including code and software, with the exception of public documents such as agendas or meeting minutes, which may be copied and/or distributed but not modified. The City of Lewisville makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this website and expressly disclaims liability for errors and omissions in the contents of this website.

To verify the accuracy of any information, contact the Community Relations and Tourism Department at 972.219.3726.

Collection and Use of Information
The City of Lewisville does not sell or lease personal information. Please be aware that when you provide information to any government entity, however, that information may be subject to the Texas Public Information Act and applicable federal legislation. Information about the Texas Public Information Act is available from the Office of the Attorney General.

We collect no personal information about you when you visit our website unless you choose to provide this information to us. However, we collect and store certain non-identifying visitor information automatically.

If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:

  • Name, domain and numerical Internet address of the host computer (usually your ISP). This tells us which ISPs people use to connect to our sites.
  • Date and time you accessed the website. This helps us make sure we have the resources to help all the people who use the site at peak times.
  • Internet address of the Web page you came from. This tells us how people find the site.
  • Pages you visited. This tells us what is popular/helpful/interesting.
  • Type of browser you use. This allows us to keep our site accessible to as many people as possible.
The City of Lewisville uses tools to create summary statistics that are used for purposes such as assessing what information is of most interest to users, determining technical design specifications and identifying system performance or problem areas.

The City of Lewisville website and all its related departmental websites have links to many other governmental agencies and organizations, both public and private. Once you link to another non-City of Lewisville site, you are subject to the privacy policy of the new site. The City of Lewisville is not responsible for content carried on non-City of Lewisville sites to which we link.

No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents of this website or its hyperlinks to other Internet resources.

Personally identifiable information contained in a question or comment sent to the City in an email message or in an online form submitted to the City will be used by the City to respond to the request and to analyze trends. The City may redirect the message to another City department or person who is in a better position to answer the question.

Communications made through email and messaging systems shall in no way be deemed to constitute legal notice to the City of Lewisville or any of its agencies, officers, employees, volunteers, agents, or representatives, with respect to any existing or potential claim or cause of action against the City or any of its agencies, officers, employees, volunteers, agents, or representatives, where notice to the City is required by any federal, state or local laws, rules, or regulations.

We treat email the same way we treat letters sent to the City, including requirements of the Texas Public Information Act..

Email Subscription List
Our site provides users the opportunity to subscribe to several email newsletters. We do request information about our visitors when they use our mailing list form to determine which email addresses are added to or removed from our lists. Site users are free to unsubscribe at will should they opt not to receive future communications from us.

Web-based forms
The City uses web-based forms. Personally identifiable information collected from these forms has a specified use (e.g., registration, applications, survey response, etc.). The City uses the information only for that specified purpose.

For online government transactions conducted on this site, you will be asked to enter certain information about yourself. The specifics of this information will vary as required by the type of transaction. The information requested will include the same information that would be requested if you performed the identical transaction in person rather than online. Whenever personal information is requested from you on this site, there will be an indication of whether your disclosure of such information is mandatory or optional. Information collected in the course of the transaction is used for the purposes of conducting online transactions with the appropriate governmental entities (e.g., the payment of utility bills, ticket payments, permits or the like); to send you an email confirming your transaction; to forward new announcements or content features to you, only if you have chosen to request this service.

Online Surveys
From time to time, online surveys are conducted on the City’s website. It is the City’s policy that confidential information gathered in these online surveys is used only for the research purposes indicated in the survey. Unless otherwise noted on the specified survey, your answers are confidential and individual responses will not be shared with other parties unless required by the Texas Public Information Act. Aggregate data from surveys may be shared with external third parties.


The City of Lewisville website enables you to pay for services online with a credit card. These transactions are encrypted. It is the City’s policy that confidential information you enter in the transaction is used only for the purposes described in that transaction.

Reciprocal Links
The City of Lewisville does not enter into reciprocal link agreements. We provide links to sites that are appropriate to our mission. Our creation of a link to your site does not obligate you to provide a link back to us.

Acceptance of Use
You acknowledge that the content of our website is for information only. By using our website, you also consent to the exclusive jurisdiction of Texas district and county courts and the governing laws of the State of Texas to resolve any disputes of any kind or nature that may arise from your use of or reliance on any information provided on the website, or any interaction with it.