Service Problems


Water Billing Inquiries - For water billing inquiries, please contact Customer Service at 972-219-3440.

Water Line Problems - The City maintains the mains and service line to the meter. Trouble in the line between the meter and the house is the responsibility of the customer. For service inquiries, contact the City at 972-219-3510.

Sewer Line Problems - The City maintains the mains and lateral lines to the property line tap. Trouble in the line between the tap and the house is the responsibility of the customer. For service inquiries, contact the City at 972-219-3510.

Refuse - All refuse collection and disposal within the City is performed by Waste Management. For service inquiries or problems, please report to 972-315-5400.