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General Information Police Related Areas
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TECHNICAL SERVICES BUREAU The Technical Services Bureau, led by civilian manager, Lynda Lyons, is made up of the Communications Division, Records Division, Crime Analysis, and Administrative support. Communications Division The Communications Division consists of 6 Dispatch Supervisors and 17 Dispatchers. The Communications Division dispatches fire, police and emergency medical services for the City of Lewisville. All dispatchers hold Emergency Medical Dispatch (EMD) certification and operates an enhanced 9-1-1 center utilizing the latest in computerized technology for dispatching to Mobile Computer Terminals in the vehicles. Records Division The Records Division manages all police reports including paperless reports entered directly into the computerized Records Management System. This division is manned by eight clerks and the Support Services Supervisor. Copies of police reports are available Monday through Friday from 8:00 am to 5:00 pm. Records can become available after-hours by contacting the Records Division during normal work hours. Costs of reports can vary so be sure and ask when you call (972) 219-3602 or Sandra Haggard, Support Services Supervisor, by e-mail. Crime Analysis The Crime Analysis section is staffed by a single crime analyst, Elizabeth Mayes, who provides statistical support to all divisions and sections of the police department. Ms. Mayes is extremely proficient in the use of mapping technology along with data analysis using real-time crime data from the department's records management system, computer-aided dispatch system, and jail system. Ms. Mayes may be reached at 972-219-5085 or by e-mail. The Police Department reports statistics to the FBI's National Incident Based Report and to the members of the City Council each month. These statistics help provide benchmarks for us in determining the amount of local crimes being reported. To compare our department's figures against other agencies, go to the FBI Homepage and look for the NIBRS or Uniform Crime Report or visit the DPS Homepage for state crime reports. |
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