CodeRED
City of Lewisville Emergency Notification System
SECONDS COUNT IN AN EMERGENCY!
The City of Lewisville has instituted the CodeRED Emergency Notification System - an ultra high-speed telephone communication service for emergency notifications. This system allows us to telephone all or targeted areas of the City in case of an emergency situation that requires immediate action (such as a boil-water notice, missing child or evacuation notices). The system is capable of dialing 60,000 phone numbers per hour. It then delivers a pre-recorded message describing the situations to a live person or an answering machine in the affected area possibly including instructions requiring action on the part of the recipient. Once the situation is remedied, another call will be placed to the area signaling that the issue has been addressed and that normal activities can be resumed.
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| CodeRED is a geographical based system where street addresses are needed to select the telephone numbers that will receive emergency notification calls. The system uses existing public data bases to collect telephone numbers for the call-outs, but sometimes those data bases contain outdated information. Therefore, no one should automatically assume his or her telephone number is included. All individuals and businesses should register, who have unlisted phone numbers, those who have changed their phone number or address within the last year and those who use a cellular phone as their home phone. The system works with cellular phones but requires a Lewisville street address. People who have recently moved to the city but kept the same listed or unlisted number will need to update their address in the database. When entering information, please fill out all of the screens. The newest data entered will replace the old data. |
THIS SYSTEM WILL ONLY BE USED FOR EMERGENCY PURPOSES.
Examples of times when the CodeRED system could be utilized: Drinking water contamination, Utility outage, Evacuation notice & route, Missing person, Fires or Floods, Bomb threat, Hostage situation, Chemical spill or Gas leak, and other emergency incidents where rapid and accurate notification is essential for life safety.
| Frequently Asked Questions What is CodeRED? The CodeRED Emergency Notification System is a new, fast communication service allowing the City of Lewisville to notify citizens of an emergency situation. It enables the City to provide mass notification quickly and easily. How will I benefit from this service? This high-speed telephone system will allow the City to contact participants to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved. What do I have to do to receive this benefit? To receive CodeRED calls, you will need to click on the CodeRED icon and enter your information. This service is free. How does it work? CodeRED delivers the important message through a high-speed telephone calling system to a phone number purchased through a credit bureau or through a number that you input via the web. City staff will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses and a pre-recorded message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken. What should I do if I receive a CodeRED message? * Listen Carefully * Follow Instructions * Don’t hang up until you hear the whole message (the message will not be repeated) * DO NOT call 9-1-1 unless instructed to do so (You will only tie up emergency lines) What does a CodeRED message sound like? The message will always begin with the statement “This is a message from the City of Lewisville (department name addressing the situation).” The remaining text will provide information about the situation including how and if people need to respond. You may be directed to turn to a local radio or television station for updates and additional information. Here’s a sample of what you might hear: Chemical Spill – Shelter in Place This is a message from the City of Lewisville Emergency Management Office. Due to a hazardous material release in your immediate area, all citizens are requested to shelter in their homes, turn off all heating, air conditioning and ventilation, close windows and doors and tape any gaps that will allow air inside. Shelter within the inner most part of the house. Bring all pets inside. Please do not call 9-1-1. Once the situation is resolved, you will be notified via the telephone. Thank you for your cooperation. Chemical Spill – All Clear This is a message from the City of Lewisville Emergency Management Office. The hazardous materials release has been taken care of and it is now safe to resume normal activities. No necessary action need be taken. Thank you for your cooperation. What should I do if I don’t receive a message? Your area of the community may not be affected. In which case, you won’t receive a call even if it’s only a block away. Or, maybe your phone number and address don’t match up, or are not even in the system. In that case, we encourage you to return to the top of the page, click on the CodeRED icon and follow the instructions. No one should automatically assume his or her telephone number is included. All Lewisville businesses should register, as well as all individuals who have unlisted phone numbers, those who have changed their phone number or address within the last year and those who use a cellular phone as their home phone. Registration can be completed by clicking on the CodeRED link and following the instructions. Will the system work with cell phones? Yes. But, your cell phone number needs to be associated with your Lewisville address (this notification only applies to incidents occuring in Lewisville). We encourage you to register your cell phone number. What is CodeRED used for? CodeRED will be used for significant incidents and events where the timely notification of an affected population or geographic area is essential. Will CodeRED be used for all emergency notifications? Yes. The system will be used to notify citizens when an emergency situation arises affecting citizens of Lewisville. |
Click here to get started
Click here to be placed on the Do Not Call List
