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COMMUNITY SERVICES GUIDE


This directory contains an alphabetical listing of general information and various services available to Lewisville residents. For any additions or corrections to this guide, contact the City Manager's Office at 972-219-3405.

      ABANDONED VEHICLES
          On public streets:
              Police Department; 184 N. Valley Parkway: 972-219-3640
          On private property:
              Health and Code Enforcement; 151 W. Church: 972-219-3480

      ACCIDENTS
          For information about traffic accidents or copies of accident reports:
              Police Department Records; 184 N. Valley Parkway: 972-219-3600

      AIRPORTS
          Lewisville is served by two passenger airports.

          Dallas/Ft. Worth International Airport is located eight miles southwest of Lewisville: 972-574-8888 or www.dfwairport.com

          Dallas Love Field: 214-670-6073 or www.dallas-lovefield.com

      ALARM PERMITS
          Anyone (resident or business) who has a burglar or panic alarm that sounds an audible alert or a monitored alarm are required to register their system annually with the city.

          To register your alarm system:
          Customer Service; 151 West Church Street; 972-219-3430

      AMBULANCE
          Trained paramedics operate an emergency Advanced Life-Support mobile intensive-care system for the city. Non-emergency transfers are handled by private ambulance companies.

          For emergency service only: 911
          For billing information: 972-219-3530
          For Fire/EMS Administration: 972-219-3580

      AMERICAN RED CROSS
          Denton County Chapter
              412 S. Carroll, Suite 1001; Denton, Texas 76201: metro 972-219-4860

      AMPHITHEATER
          Vista Ridge Amphitheater is located at 3049 Lake Vista Drive. The Amphitheater has seating for 800 spectators in the theater area and additional lawn seating, with total capacity of approximately 1,500. The spacious stage and loading area located directly behind the stage can accommodate a variety of performances. There are two restroom facilities able to accommodate large groups. Hourly rental rates are $75 for Lewisville residents and $125 for those not residing in Lewisville. A refundable deposit of $300 is also required for all rentals. For information regarding the Vista Ridge Amphitheater or to reserve a date, contact the Parks & Leisure Services Department at 972-219-3550.

      ANIMAL CONTROL AND ANIMAL SHELTER
          Animal control officers respond to calls and enforce city animal control codes. Dogs, cats and ferrets older than four months are required to be currently vaccinated against rabies and licensed by the city. Some animals, including dogs and cats, are required to be physically confined or restrained on a leash at all times. Impounded animals are housed at the Animal Shelter located at 851 Treatment Plant Road. For information on adopting pets, licensing or claiming animals picked up by Animal Control Officers:

          Shelter Hours - M-F 10 a.m.-7 p.m., Sat. 1-5 p.m.: 972-219-3478 or 972-219-3539
          After hours and on weekends: 972-219-3600

          Animal Control Hours - M-F 8 a.m. – 8 p.m., Sat. 9 a.m. – 5 p.m.: 972-219-3478

      ARMY RECRUITING CENTER ART CENTER
          See MEDICAL CENTER OF LEWISVILLE GRAND THEATER

      ARTS ORGANIZATIONS
      Greater Lewisville Arts Council972.317.6477
      Actors Conservatory Theatre972.353.2720
      www.getintotheact.org
      Greater Lewisville Community Theatre972.221.7469
      www.glct.org
      Lake Cities Ballet Theatre972.317.7987
      www.lakecitiesballet.org
      Lewisville Lake Symphony972.874.9087
      www.lewisvillesymphony.org
      Lewisville Civic Chorale972.939.8248
      www.lewisvillecivicchorale.org
      Visual Arts League972.420.9393
      www.visualartleague.org


      ATMOS ENERGY

          Atmos Energy is the current provider of natural gas within the City of Lewisville. For customer service information, call 1-800-460-3030 (24 hours a day). If you are calling to report a gas leak, please do not call the Call Center; instead, dial: 1-800-817-8090 (24 hours a day. Information is also available on Atmos Energy’s website at: www.atmosenergy.com

          Residents can pay bills at Ace Cash Express and Cliff’s Check Cashing, two locations - 1302 S. Hwy 121 (972-222-7724) and 1288 W. Main, Suite 239 (972-436-1125).

      BETTER BUSINESS BUREAU
          The BBB works to facilitate communication between a company and a consumer, to help both sides come to a satisfactory resolution to a complaint. The BBB of Metropolitan Dallas takes complaints on companies headquartered in Metropolitan Dallas, including the following counties: Collin, Cooke, Dallas, Delta, Denton, Ellis, Fannin, Grayson, Hopkins, Hunt, Kaufman, Lamar and Rockwall. If the company is based elsewhere, even if there is a local office, go to http://search.bbb.org/search.html.

          BBB of Metropolitan Dallas, Inc.; 1600 Pacific, Suite 2800; Dallas, TX 75201: 214-220-2000 or www.dallas.bbb.org

      BIDS
          For information about bids for City purchases:
              Purchasing Division; 151 W. Church: 972-219-3765

      BIRTH CERTIFICATES
          For copies of birth certificates for births in Lewisville since 1979:
              City Secretary; 151 W. Church: 972-219-3413
          Births in Lewisville prior to 1979:
              Justice of the Peace
              190 N.Valley Pkwy.
              Lewisville, TX 75067
              972-434-4750
          For copies of birth certificates for other locations in Texas:
              Denton County Clerk’s Office
              Vital Statistics
              Denton County Courthouse
              1450 E. McKinney, Denton, TX 76209: 972-434-8820 or 940-349-2010

      BOARDS AND COMMISSIONS
          The City Council appoints several advisory boards, commissions, and committees. These include the Animal Control Advisory Committee, Charter Review Committee, the Library Board, the Park Board, the Planning and Zoning Commission, the Old Town Design Review Committee, the Transportation Board, Lewisville Housing Finance Corporation, Lewisville Parks and Library Development Corporation, Tax Increment Reinvestment Zone Number One Board of Directors, Community Development Block Grant Advisory Committee, Lewisville Industrial Development Corporation and the Zoning Board of Adjustment. For information about vacancies and application procedures:

          City Secretary; 151 W. Church: 972-219-3413

      BONDS
          The City of Lewisville has the ability to borrow money on the credit of the city for any public purpose not prohibited by the Constitution or laws of the State of Texas. For information:

          Finance Department; 151 W. Church: 972-219-3420

      BUDGET

          The operating budget for the City is adopted annually by City Council. The fiscal year begins October 1, and budget hearings are held 60 to 90 days prior to adoption. A copy of the budget is available for use in the library and in the City Secretary's office and online at http://www.cityoflewisville.com.

          Library; 1197 W. Main: 972-219-3570
          City Secretary; 151 W. Church: 972-219-3413

      BUILDING INSPECTION/PERMITS
          A building permit is required for all new construction, remodeling, changes or additions to structures which include signs, fences, retaining walls, swimming pools, patio covers, rewiring, electrical or mechanical work.

          Building Inspection; 151 W. Church: 972-219-3470

      CABLE TELEVISION
          The city has a non-exclusive franchise agreement with Time-Warner to provide cable television service citywide. Verizon has obtained a franchise from the State of Texas to offer video services in Lewisville. Cable service is governed by the Federal Communications Commission. The city does not control cable rates or channel selection, but does enforce some basic customer service standards.
          There also are multiple satellite television options available to Lewisville residents. Those are not regulated in any way by the city.
      Time-Warner Customer Service, 972.742.5892 or www.timewarnercable.com.
      Verizon Customer Service, 888.553.1555 or www.verizon.net/fiostv.

      CAMPING

          The city offers tent sites and RV sites as well as water and electric hook-ups for overnight camping in Lake Park.
              Lake Park Campground: 972-219-3742

      CAPITAL IMPROVEMENT PROGRAM
          The City of Lewisville has a five-year program for capital improvements to city buildings and facilities, streets, traffic control, water and sewer facilities and parks.

          Engineering; 151 W. Church: 972-219-3490

      CHAMBER OF COMMERCE
          Lewisville Area Chamber of Commerce has its offices at 551 N. Valley Parkway: 972.436.9571 or www.lewisville-chamber.org.

          Lewisville Hebron Hispanic Chamber of Commerce can be reached at 214.358.8575 or www.lhhchamber.org.

      CHARTER
          The City of Lewisville operates under a Home Rule Charter that was approved by voters in 1963. The Charter provides for the Council-Manager form of government and enumerates the powers and duties of the City Council and city departments. The Charter was last amended by the voters in 2004.

          City Secretary; 151 W. Church: 972-219-3413

      CHILD CAR SEATS (Infant Seats)
          For regulatory information on Infant/Child Car Seats, visit http://www.nhtsa.dot.gov/people/injury/childps.

          NHTSA Information: 1-888-327-4236

          The Lewisville Police Department is certified to conduct child safety seat inspections. To schedule a free inspection, call Sgt. Paul Barron, 972-219-3606.

      CHRISTIAN COMMUNITY ACTION (CCA)
          CCA offers housing assistance, health care services, counseling assistance with medical problems, grocery assistance, a discount resale shop and a 24-hour hotline. Donations are tax deductible.

          Headquarters; 200 S. Mill St.: 972-221-1224 or www.ccahelps.org
          Donation Drop Off; 128 S. Mill St.: 972-219-4355
          Resale by CCA
            2202 E. State Hwy 121: 972-315-6544
            128 S. Mill St.: 972-219-4355

      CITY ATTORNEY
          The City Attorney provides legal advice to the City Council as well as to various city departments. The City Attorney also prosecutes all actions in Municipal Court, prepares resolutions and ordinances for Council consideration, and represents the city in lawsuits brought by or against the city.

          City Attorney; 1197 W. Main St.: 972 219-5058

      CITY COUNCIL
          The City Council is the legislative and governing body of the city and consists of a mayor and five council members. Members are elected from the city at large and serve three-year terms of office. In 2009, mayor and place 2 are up for election; in 2010, places 4 and 5 are up for election; and in 2011, places 1 and 3 are up for election.
          Regular City Council meetings are held the 1st and 3rd Monday of the month at 7 p.m. in the Council Chambers located in Lewisville City Hall, 151 W. Church. Broadcasts of the meetings are shown on City Cable LVTV at 10 p.m. on Monday, Wednesday and Friday, 7 a.m. on Tuesday and Thursday, and 11 p.m. on Saturday and Sunday. Copies of the agenda for each meeting are posted at City Hall at least 72 hours prior to all scheduled meetings and are posted on the website at www.cityoflewisville.com.

          For information: City Secretary; 151 W. Church: 972-219-3413

      CITY HALL
          Lewisville City Hall is located at 151 W. Church Street in the heart of Old Town Lewisville. Opened in September 2003, the facility houses the City Manager’s Office, City Secretary’s Office, Human Resources, Utility Billing, Finance, and Community Development. The Lewisville City Council and Planning & Zoning Commission hold regular meetings in the City Hall Council Chambers.

          Municipal Annex
          Formerly the site of Lewisville City Hall, the Municipal Annex at 1197 W. Main Street currently is home to the Lewisville Public Library, Municipal Court, City Attorney’s Office, Parks and Leisure Services, Police Administration, and Information Technology Services.

      CITY HOLIDAYS
          New Year's Day
          Martin Luther King's Birthday
          Memorial Day
          Independence Day
          Labor Day
          Day after Thanksgiving
          Thanksgiving
          Christmas Eve
          Christmas Day

      CITY MANAGER
          The City Manager is appointed by the City Council and is the chief administrative and executive officer of the City. The City Manager is responsible to the City Council for the administration of all business of the City. The City Manager hires all department heads and prepares the annual budget.

          City Manager's Office; 151 W. Church: 972-219-3405

      CITY SECRETARY
          The City Secretary is appointed by the City Council and keeps all public records of the City including City Council minutes, ordinances, resolutions and birth and death records. The City Secretary also prepares the agenda for City Council meetings and serves as the City’s election administrator.

          151 W. Church: 972-219-3413

      CIVIL DEFENSE
          See EMERGENCY MANAGEMENT

      CODE ENFORCEMENT
          Building Code Enforcement (See BUILDING INSPECTIONS): 972-219-3470
          Health and Zoning Code Enforcement (See HEALTH): 972-219-3480
          Miscellaneous Code Enforcement: 972-219-3480
          Fire Code Enforcement: 972-219-3462

      COMMUNITY DEVELOPMENT
          The Community Development Department is responsible for planning and zoning, building inspection, engineering, health and code enforcement, animal control and fire prevention.

          Community Development; 151 W. Church: 972-219-3460

      COMMUNITY ORGANIZATIONS
      American Association of Retired Persons
      866-554-5377
      Dallas Office
      214-265-4078
      American Association of University Women
      800-343-2289
      American Cancer Society – Dallas
      214-819-1200
      American Heart Association – Dallas
      214-373-6300
      www.americanheart.org
      American Red Cross – Denton County
      (metro) 972-219-4860
      www.redcrossdallas.org
      Big Brothers and Sisters – Denton County
      940-383-4441
      www.bbbsa.org
      Boys and Girls Clubs of Denton County
      940-498-1288
      Lake Dallas Office
      www.bgcdentoncounty.org
      Boy Scouts of America - Longhorn Council
      817-231-8500
      www.longhorncouncil.org
      Camp Fire USA
      Dallas
      214-824-1122
      www.campfireusadallas.org
      Fort Worth
      817-831-2111
      www.firsttexascampfire.org
      Chamber of Commerce
      972-436-9571
      Christian Community Action
      972-221-1224
      www.ccahelps.org
      Easter Seals of Greater Dallas; Carrollton Office
      972-394-8900
      Girl Scouts of Northeast Texas
      972.318.1300 ext. 105
      www.gsnetx.org
      Goodwill Industries of Denton
      940-566-0398
      Habitat for Humanity of Denton
      940-484-5006
      www.hfhdentoncounty.org
      Keep Lewisville Beautiful
      972-436-5100
      www.keeplewisvillebeautiful.org
      Lewisville/Flower Mound Jaycees
      214-662-1879
      Lewisville Lions Club
      MADD
      972-434-7020
      March of Dimes – Dallas
      972-669-3463
      North Texas Food Bank
      214-331-4353
      www.ntfoodbank.org
      Old Town Business Administration
      972-221-5363
      The Salvation Army
      972-353-9400
      www.salvationarmyusa.org
      United Way of Dallas
      214-978-0000
      www.unitedwaydallas.org
      United Way of Denton
      940-566-5851
      YMCA
      972-539-9622
      www.ymcagrtrlew.org


      COMMUNITY ROOM
          The Community Room is located at 1197 W. Main Street and is a City facility available to Lewisville residents for meetings, weddings, receptions and other special events. Alcohol is allowed. For more information or reservations:

          Parks and Leisure Services: 972-219-3550

      CONSERVATION
          The City’s Conservation Plan was developed to identify strategies to control water consumption, promote efficient water use, reduce wasting of water, increase water reuse, and prevent water pollution. The plan addresses both short-term emergency situations and long-term water conservation with procedures for voluntary and mandatory actions to be put into effect to temporarily reduce the demand placed upon the City’s water system. The City of Lewisville encourages all members of the community to voluntarily conserve water throughout the year. Employing water conservation practices will result in adequate water resources for public health, safety and the welfare of the whole community.

      CONVENTION & VISITORS BUREAU
          With more than 20 hotels and more than 2,400 hotel rooms, Lewisville welcomes thousands of visitors and tourists every year. The Lewisville Convention and Visitors Bureau coordinates the city's tourism marketing efforts and operates the Visitor Information Center. Effective October 31, 2011 the Visitor Information Center will be located at 100 N. Charles. For more information, call 972-219-3401 or visit www.visitlewisville.com.

      COURT
          See MUNICIPAL COURT
          See DENTON COUNTY

      CRIME PREVENTION
          For information about crime prevention programs and activities:

          Lewisville Police Department: 1197 W. Main Street
          Community Relations Officer: 1197 W. Main Street, (972) 219-3615

      CRIME WATCH
          Crime Watch groups are working in many Lewisville neighborhoods to deter crime. For information about joining or forming a crime watch:

          Lewisville Police Department, 184 N. Valley Parkway (residential)
          Lewisville Police Department, 1197 W. Main Street (business)
          Community Relations Officer: 972-219-3615

      CUSTOMER SERVICE
          Customer Service bills and collects on all water, sewer and residential trash service. Water meters are read monthly. Customer Service also processes all applications for new service and disconnects. For information on water and sewer billings:

          Customer Service: 972-219-3440
          For emergency water and sewer service: 972-219-3510

      DCTA ACCESS BUS SERVICE
          The Denton County Transportation Authority offers bus service throughout the Lewisville area to elderly and disabled residents. For information: Access Bus Service, 972.434.6100

      DCTA CONNECT BUS SERVICE
      Denton County Transportation Authority operates the Connect bus system in
          Lewisville. For route and fare information, call 940.243.0077 or visit www.dcta.net

      DEATH CERTIFICATES
          For copies of death certificates in Lewisville:
              City Secretary; 151 W. Church: 972-219-3413
          Outside of Lewisville, within Denton County:
              Denton County Courts Bldg.; 1450 E. McKinney St.; Denton, Texas 76209-4524:
              940-349-2010 (metro)

      DEEDS
          See also DENTON COUNTY
          Denton County Courthouse is located at 1450 E. McKinney St in Denton, Texas.
          Denton County Clerk: 940-434-8843

      DENTON CENTRAL APPRAISAL DISTRICT
          The Denton Central Appraisal District determines the assessed value of all property in the county subject to property taxes in the county. For information about property tax exemptions or other questions about tax appraisals:
          3911 Morse Street; Denton, Texas 76202; 940-349-3800, (metro) 972-434-2602, or www.dentoncad.org

      DENTON COUNTY
      Denton County Courthouse940-349-2000
      Courthouse on the Square (Museum)940-349-2850
      Denton County Courthouse972-434-8800
      Denton Co. Tax Office Annex972-434-4730
      Justice of the Peace972-434-4750
      Denton County Sheriff's Office972-434-5500


      DENTON COUNTY GOVERNMENT CENTER
          Many county services such as car registration and titles, property tax information and voter's registration are available at the Denton County Tax Office. Driver’s licenses can be obtained at the Department of Public Safety Office. County birth and death certificates, marriage licenses and small claims court is located at the Justice of the Peace Precinct #3. Each of these offices is a part of the Lee Walker Government Center in Lewisville.

          190 N. Valley Parkway, Lewisville, Texas
              Denton County Tax Office (Suite 202): 972-434-4730
              Department of Public Safety (Suite 201): 972-221-8081
              Justice of the Peace (Suite 100): 972-434-4750

      DENTON COUNTY TRANSPORTATION AUTHORITY
          The Denton County Transportation Authority was established to provide public transit for the residents of Denton County. For more information on DCTA:

          1660 S. Stemmons Suite 250; Lewisville, Texas 75067: 972-221-4600 or www.dcta.net

      DIAL-A-RIDE
          See DCTA ACCESS.

      DIVORCE FILINGS
          Divorce cases are filed in the Denton County Court system and usually require the assistance of an attorney. “Pro se” cases (without the assistance of an attorney) can be filed with the Denton County District Clerk’s office in Denton.

          For instructions on filing pro se cases, contact the Denton County District Clerk, 940-349-2200 or visit their website at http://dentoncounty.com.

      DRAINAGE DESIGN
          To report drainage design problems on city streets or rights-of-way:
              Engineering Division; 151 W. Church: 972-219-3490

      DRAINAGE MAINTENANCE
          To report drainage maintenance problems on city streets or rights-of-way:
              Department of Public Services; 1100 N. Kealy, Suite D: 972-219-3510

      DRIVER'S LICENSE
          Drivers' licenses are obtained through the Department of Public Safety office. The DPS office is located at:
              190 N. Valley Parkway; Suite 201: 972-221-8081.

      EASEMENTS
          Property owners are generally prohibited from encroaching into utility or other easements. For information about utility easements, contact the appropriate utility company. For drainage easements:

          Engineering Division; 151 W. Church: 972-219-3490

      EDUCATION REGISTRATION
          See LEWISVILLE INDEPENDENT SCHOOL DISTRICT
          Adult and Community Education: 469-713-5997
          English / Second Language (ESL): 469-713-5205

      eGOVERNMENT SERVICES
      Click to see a list of all Online Services offered at the City of Lewisville.



      ELECTED OFFICIALS
      U.S. SENATORS
      Senator John Cornyn
      Occidental Tower
      5005 LBJ Freeway, Suite 1150
      Dallas, TX 75244972-239-1310
      FAX972-239-2110
      Contacthttp://www.cornyn.senate.gov
      Senator Kay Bailey Hutchison
      10440 N. Central Expressway, Suite 1160
      Dallas, TX 75231214-361-3500
      FAX214-361-3502
      Contacthttp://www.hutchison.senate.gov
      U.S. CONGRESSMEN
      Representative Michael C. Burgess
      26th Congressional District
      1660 South Stemmons Frwy., Ste. 230
      Lewisville, TX 75067972-434-9700
      Fax972-434-9705
      Contacthttp://burgess.house.gov
      Representative Kenny Marchant
      24th Congressional District
      9901 East Valley Ranch Parkway, Ste. 3035
      Irving, TX 75063972-556-0162
      Fax972-409-9704
      Contacthttp://marchant.house.gov
      TEXAS STATE SENATORS
      Senator Chris Harris
      9th District
      2001 East Lamar Boulevard, Suite 150
      Arlington, TX 76006817-461-9109
      FAX817-469-9652
      Contacthttp://www.senate.state.tx.us/75r/senate/members/dist9/dist9.htm
      Senator Jane Nelson
      12th District
      1235 South Main, Suite 280
      Grapevine, TX 76051817-424-3446
      FAX817-488-6648
      Contacthttp://www.senate.state.tx.us/75r/senate/members/dist12/dist12.htm
      TEXAS STATE REPRESENTATIVES
      Representative Myra Crownover
      64th District
      Post Office Box 535 (mailing)
      110 B. Gotcher
      Lake Dallas, TX 75065940-321-0013
      Fax940-497-0121
      Contacthttp://www.house.state.tx.us/members/dist64/crownover.htm
      Representative Tan Parker
      63rd District
      P.O. Box 270547
      Flower Mound, TX 75028972-724-8477
      Fax972-691-3340
      Contacthttp://www.house.state.tx.us/members/dist63/parker.htm
      Representative Burt R. Solomons
      65th District
      1029 Rosemeade Pkwy, Ste 108
      Carrollton, TX 75007972-394-3904
      Fax972-394-5638
      Contacthttp://www.house.state.tx.us/members/dist65/solomons.htm


      ELECTIONS

          Regular municipal elections are held the second Saturday in May. Polling places are Lewisville City Hall (151 W. Church Street) for Denton County precincts 113, 114, 138, 221, 224, 309; Lewisville Municipal Annex (1197 W. Main) for Denton County precincts 300, 308, 310, 311, 324; and Memorial Park Recreation Center (1950B S. Valley Parkway) for Denton County precincts 301, 305, 312, 315, 318, 319, 321 and Dallas County precincts 4705, 4707, 4708, 4709. For information:
          City Secretary; 151 W. Church: 972-219-3413
          For information on County, State and National Elections:
              Denton County Elections Administration; Joseph.A. Carroll Building:
              metro 972-434-8832

      ELECTRICAL OUTAGES
          The actual delivery of electricity across poles and wires to your home is called transmission and distribution. These services are provided by the local wires company, which are responsible for maintaining the poles and wires, and responding to emergencies and power outages.

          In the event of an emergency or power outage, call the toll free number listed on your electric bill.
          Co-Serve Electric: 940-321-4640/800-274-4014
          Texas New Mexico: 888-866-7456
          TXU Energy: 800-233-2133

      ELECTRICITY PROVIDERS
          Electric deregulation began in Texas Jan. 1, 2002 as a result of Texas Senate Bill 7. Electric deregulation allows residential and business customers to select from a variety of companies called “Retail Energy Providers” (REPs) for their electricity. Current customers of Texas-New Mexico Power may switch to a new REP. Customers of Co-Serv will not be able to switch at this time, as Co-Serv has not opted-in to participate in deregulation. More information regarding retail electric providers (REPs) in Lewisville and on deregulation can be found on the State’s website: www.powertochoose.org. The State also has a toll-free phone number for assistance: 866-797-4839.

      EMERGENCY
      Ambulance
      911
      Fire
      911
      Lifeline Emergency Response
      911
      Police
      911
      Adult Abuse Hotline (over 60 years old)
      1-800-252-8966
      AIDS Services of North Texas
      1-800-974-2437
      Animal Control (after hours/emergency)
      972-219-3478
      Child Abuse Hotline
      1-800-422-4453
      Denton County Friends of the Family
      1-800-572-4031
      Medical Center of Lewisville
      972-420-1000
      Natural Gas Emergency/Problems (TXU)
      800-460-3030
      Poison Control Center
      1-800-222-1222
      Suicide Hotline
      1-800-784-2433
      Texas Runaway Hotline
      1-888-580-4357
      Victim’s Outreach (for victims of violent crime)
      214-358-5173
      Water/Sewer/Streets/Drainage
      972-219-3510


      EMERGENCY FOOD, CLOTHING, SHELTER
          See CHRISTIAN COMMUNITY ACTION
          See SOCIAL SERVICES

      EMERGENCY MANAGEMENT
          Citizens are apprised of current emergency situations using local news programs as well as City Cable LVTV. The Fire Department coordinates the City’s Emergency Management activities. Weather permitting, the Fire Department conducts emergency siren tests on the 1st Wednesday of the month.

          Lewisville Fire Department Administration: 972-219-3580

      EMPLOYMENT
          Texas Workforce Commission aka
          Denton Workforce Center
          1300 Teasley Lane
          Denton, TX 76205-7946
          www.workintexas.com
          940-382-6712
          fax 940-382-5652
          City of Lewisville
          Job Resource Line: 972-219-5000, code 1346
          Human Resources Department: 972-219-3450
          www.cityoflewisville.com

      ENGINEERING
          The Engineering Division is responsible for the administration of engineering design and construction contracts. The Division designs, inspects, and directs all street, drainage, and utility projects. It also reviews plans and construction progress of subdivisions and developments to ensure compliance with City codes and regulations. For information:

          Engineering Division; 151 W. Church: 972-219-3490

      FEES
          A list of permits and fees is available from:
              City Secretary (see also LICENSES & PERMITS): 972-219-3413
          Fees can also be viewed in the City of Lewisville Code Book at the following website: http://www.municode.com/ or the link titled “Lewisville Municipal Codes” on the City’s website at http://www.cityoflewisville.com.

      FESTIVALS
          The City hosts three festivals each year: Red, White & Lewisville (July 4), Western Day (Saturday of Labor Day weekend) and Holiday at the Hall (first Saturday in December). The City also holds other special events throughout the year. For more information on upcoming special events, call 972-219-EVENT. For vendors or performers interested in an event, call 972-219-3401.

      FINANCE
          The Finance Department is divided into administration, accounting, treasury/collections, purchasing, and customer service.

          For more information see TAXES, BIDS, or CUSTOMER SERVICE.
              Finance Department; 151 W. Church: 972-219-3420

      FIRE DEPARTMENT
      Emergencies
      911
      Fire Administration
      972-219-3580
      Ambulance Billing
      972-219-3530
      EMS Division
      972-219-3558
      Fire Investigations
      972-219-3595
      Fire/EMS Records
      972-219-3588
      Station #1 188 N. Valley Pkwy.
      972-219-3581
      Station #2 702 E. Main St.
      972-219-3582
      Station #3 195 W. Corporate
      972-219-3583
      Station #4 1435 Moccasin
      972-219-3584
      Station #5 651 Waters Ridge
      972-219-3585
      Station #6 2120 Midway Rd.
      972-219-3586


      FIRE PREVENTION
          For enforcement of fire codes, annual commercial fire inspection, and fire protection programs: Fire Marshal, 151 W. Church, 972-219-3466.

      FIREWORKS
          It is unlawful to sell, possess, or discharge fireworks within the city limits. The City of Lewisville sponsors a public fireworks display each year on July 4.

          Fire Prevention: 151 W. Church: 972-219-3466
          Fire Investigations: 972-219-3595

      FISHING
          The Lewisville Fishing Barge is located at Lake Park. It is open 24 hours a day, seven days a week. Fishing licenses are required. 972-436-9341

      FLOOD CONTROL
          Lewisville has a flood control ordinance that regulates development within the flood plain.

          Engineering Division: 972-219-3490

      FOOD REGULATIONS
          For restaurant inspection and food health permits:
              Health and Code Enforcement; 151 W. Church: 972-219-3480
          Restaurant scores can be viewed on the link titled “City Services" "Community Development" "Health Division" and then “Food Service Scores” on the City’s website at http://www.cityoflewisville.com.

      FOR THE PHYSICALLY CHALLENGED
      Day Stay for Adults – Denton County
      940-383-8371
      www.daystay.org
      Dept. for Assistive & Rehabilitative Services
      www.dars.state.tx.us
      Division for Rehabilitation Services - Lewisville
      972-221-2820
      Division for Blind Services - Dallas
      800-687-7017
      Division for Deaf and Hard of Hearing Services
      866-685-0407
      Dallas Office
      www.deafactioncentertexas.org
      Dial-a-Ride
      972-434-6100
      Mental Health and Mental Retardation – Denton Co.
      Lewisville Clinic
      214-488-0121
      Denton Clinic
      940-381-5000
      www.dentonmhmr.org
      North Texas Center for Sight – Denton
      940-243-2020
      REACH of Dallas Resource Center
      214-630-4796
      Riding Unlimited of Ponder
      940-479-2016
      www.ridingunlimited.org
      SPAN (Services Program for Aging Needs, Inc.)
      (metro)940-243-8556


      FRANCHISES
          The City Council may grant, amend, renew and extend franchises of all public utilities operating within the City of Lewisville. The Council also has specific rights and authority to regulate rates and service.

          City Secretary; 151 W. Church: 972-219-3413

      GARAGE/YARD SALES
          A permit is required and can be obtained from the Health and Code Enforcement permit counter at the Lewisville City Hall for $2.50. Citizens are limited to two sales during any 12-month period. For permits and information:

          Health and Code Enforcement: 972-219-3480

      GARBAGE
          See WASTE MANAGEMENT OF TEXAS

      GAS
          See ATMOS ENERGY (previously TXU Gas)

      GOLF COURSE
          Lake Park Golf Course is an 18-hole course located in Lewisville Lake Park at the corner of Mill St. and Lake Park Rd.: 972-219-5661
          Lake Park Executive Golf Course is a nine-hole executive course with batting cages located at the corner: 972-436-3113

          Tour 18; Cross Timbers; Flower Mound: 817-430-2000
          Bridlewood Golf Course; Flower Mound: 972-355-4800
          The Golf Club at Castle Hills: 972-899-7400

      GRAFFITI REMOVAL
          The City offers free graffiti removal for Lewisville residents and businesses. Calling the Police Department at the non-emergency number 972-219-3600 or by contacting the Code Enforcement Department at 972-219-3480 starts the process. Second, a waiver must be signed giving the city or its contractors permission to come onto the property to remove the graffiti.

      HEALTH
          The Health and Code Enforcement Division of Community Development is responsible for enforcement of city, state and federal laws in food establishments, daycare centers, schools and public swimming pools. Also, the division enforces ordinances for zoning, signs, fences, nuisances and inoperative vehicles. 972-219-3480
          The Denton County Health Department is responsible for immunizations, local flu shots and other needs. 972-434-4700

      HEDRICK HOUSE
          This house, located at 1407 Creekview Drive, is a city facility available for rental to Lewisville residents for meetings, weddings, receptions and other special events. For reservations:

          Parks and Leisure Services: 972-219-3550

      HOME BUSINESSES
          There are specific regulations for in-home businesses. Section 3.45 of the Lewisville Zoning Ordinance, which can be found on the city web-site at www.cityoflewisville.com, addresses specific regulations regarding home occupations. There are several state and county regulations as well. To find out more information about starting a home business, receiving proper permitting and following all regulations, please contact:

          Office of Economic Development; 151 W. Church Street; Lewisville, Texas 75067:
          972-219-3417

      HOMESTEAD EXEMPTION
          For information on homestead or other property tax exemptions:
              Denton County Appraisal District; 3911 Morse St.; Denton, Texas 76202: 940-349-3800 or (metro) 972-434-2602

      HOSPITAL
          Medical Center of Lewisville; 500 W. Main St.: 972-420-1000
          Denton Community Hospital; 207 N. Bonnie Brae; Denton: 940-898-7000
          Denton Regional Medical Center; 3535 S I35E; Denton: 940-384-3535
          Trinity Medical Center; 4343 N. Josey Ln.; Carrollton: 972-492-1010

      HOUSEHOLD HAZARDOUS WASTE
          Lewisville residents now have a new permanent collection center for disposing of hazardous household products and electronic wastes. Residents can drop off these materials on the Second Saturday of each month from 9 a.m. until Noon at the City's Residential Convenience Center. Contact the Environmental Programs Office at 972-219-3503 for more information, or visit our web site and go to "Trash and Recycling Information" then "Residential Convenience Center".

      HOUSING ASSISTANCE
      Denton Housing Authority940-383-1504
      Department of Housing and Urban Development (HUD)817-978-5980
      Christian Community Action972-221-1224
      City of Lewisville, CDBG Program Specialist972-219-5026


      HUMANE SOCIETY
          Humane Society of Lewisville: 972-353-4840

      HUMAN RESOURCES DEPARTMENT
          The City of Lewisville Human Resources Department is located at 151 W. Church. Current vacancies are posted and can also be obtained through the Job Line.

          Human Resources: 972-219-3450
          Job Line: 972-219-5000, code 1346

      HUMAN SERVICES
          The Texas Department of Human Services provides Temporary Assistance for Needy Families. This service includes food stamps, medical services, long-term nursing care services, in-home and family support services and community care services. For more information:

          Texas Dept. of Human Services; 3312 E. McKinney; Denton: 940-383-2371 or toll free (888) 456-2770

      IMMIGRATION AND NATURALIZATION
          You can call U.S. Citizenship and Immigration Services toll-free for automated information and live assistance concerning immigration services and benefits within the U.S., including Puerto Rico, Guam and the U.S. Virgin Islands. (800) 375-5283

      IMPOUNDED VEHICLES
          To obtain a release, the owner must show proof of ownership and positive ID. The release is then taken to the designated wrecker service used by the city. The fee is handled between the owner and the wrecker service.

          Lewisville Police Department; 184 N. Valley Parkway: 972-219-3650

      INDUSTRIAL WASTE ORDINANCE
          The Environmental Control Services Pretreatment Division monitors local industrial users and discharges to Lewisville’s Publicly Owned Treatment Works. Their efforts ensure compliance with the requirements of Lewisville’s Industrial Waste Ordinance and Pretreatment Program, as well as applicable Federal Pretreatment requirements. For more information to determine whether your business must be permitted, please contact ECS at 972-219-3545.

      INFORMATION HOTLINES
        AIDS Hotline (National)
      800-342-2437
        Auto & Highway Safety Complaints
      800-424-9393
        Consumer Product Safety Complaints
      800-638-2772
        Energy Efficiency and Renewable NIG Clearinghouse
      800-363-3732
        Flood Insurance Information
      800-638-6620
        Fraud in Government Complaints
      800-424-5454
        Guardianship Court – Probate Master
      940-349-2152
        Hazardous Waste Information
      800-424-9346
        Illegal Dumping Hotline
      888-335-3867
        Internal Revenue Service/Income Tax Questions
      800-829-1040
        Missing Children Hotline
      800-843-5678
        Poison Information Center
      800-222-1222
        USDA Meat & Poultry Hotline
      800-535-4555


      INITIATIVE AND REFERENDUM
          The Charter of the City of Lewisville empowers the qualified voters of the city with the option of direct legislation by initiative and referendum. For information and assistance:

          City Secretary; 151 W. Church: 972-219-3413
          Internet Address: http://www.cityoflewisville.com

      ITINERANT MERCHANTS/SOLICITORS
          See SOLICITOR INFORMATION

      JOB LINE
          The City of Lewisville Human Resources Department maintains current listings of job vacancies within the city on its recorded job line. 972-219-5000, code 1346.

      JUSTICE OF THE PEACE
          The Justice of the Peace, Precinct 3 office is a local county office that provides marriage license services, holds truancy court, handles evictions (tenant issues) and small claims court services for values $5,000 or less, as well as handles traffic tickets for the Texas Department of Public Safety, Parks and Wildlife Game Wardens and the Denton County Constable’s office. The Justice of the Peace office is located in the Lee Walker Government Center at 190 N. Valley Parkway, Suite 100 (just north of the Fire Department).

          For information: 972-434-4750

      KEEP LEWISVILLE BEAUTIFUL
          Formed in 1987, Keep Lewisville Beautiful is a non-profit public service organization dedicated to litter prevention, beautification and environmental stewardship. For information on KLB programs:

          Keep Lewisville Beautiful - Cora Lennert: 972-538-5949

      LANDFILL
          Lewisville residents have two free dumping privileges per month at the DFW Recycling and Disposal Facility in Lewisville. Residents may use this service by presenting a current paid water bill and a driver's license with matching address.

          DFW Landfill; 1600 Railroad Street: 972-315-5421

          Hours: Opens Sunday night at 11 p.m. and remains open 24 hours a day through Saturday until 1:30 p.m. (Closed from 1:30 p.m. Sat. until Sunday 11 p.m.)

      LEGAL ASSISTANCE
          The City Attorney can assist citizens only in the interpretation of city ordinances. For private disputes, citizens should contact an independent attorney or:
          Dispute Resolution of Denton County: 888-324-8704
          Legal Services of North Texas: 214-748-1234

      LEWISVILLE CENTER FOR THE CREATIVE ARTS
          See MEDICAL CENTER OF LEWISVILLE GRAND THEATER

      LEWISVILLE INDEPENDENT SCHOOL DISTRICT
      Administrative Offices
      1800 Timbercreek Rd.; Flower Mound
      469-713-5200
      Adult & Community Education
      LISD Annex
      469-713-5997
      Athletics Department
      1096 W. Main St.
      469-713-5209
      Dale Jackson Career Center
      1597 S. Edmonds Ln.
      469-713-5186
      English / Second Language (ESL)
      LISD Annex
      469-713-5205
      Lewisville Education Foundation
      Special Services
      469-948-2022
      LISD Annex
      247 W. Main St.
      469-713-5205
      LISD Natatorium
      1776 Timbercreek Rd; Flower Mound
      469-948-8078
      Facility Services
      340 Lake Haven;
      469-713-5204
      Special Education Instructional Services
      701 S. Charles
      469-713-5199
      Technology Department
      1565 W. Main St.
      972-350-1800
      Transportation (Durham Transportation)
      601 E. Purnell St.
      972-221-4557
      Warehouse
      601 E. Purnell St.
      www.lisd.net


      LEWISVILLE LAKE
          Lewisville Lake is a U.S. Army Corps of Engineers project that was started in the 1920s. A new dam was built in the mid-1950s to impound water from the Elm Fork of the Trinity River and the Hickory, Cottonwood and Stewarts creeks. The lake's primary purpose is flood control. It is also used for recreation and water supply/conservation. The Corps operates numerous park facilities. 972-434-1666

      LEWISVILLE ONLINE LIBRARY
          The Lewisville Public Library provides a collection of more than 187,000 books, magazines, reference and audio-visual materials, in addition to electronic resources. It provides adult, teen as well as children's programming, with special summer and holiday events to encourage children to read and use the library. A library card is issued free of charge with proper identification and proof of address. Most materials can be checked out for up to three weeks.

          Address - 1197 W. Main
          library.cityoflewisville.com
          Hours:
          Monday-Thursday 10:00 a.m. – 9:00 p.m.
          Friday-Saturday 11:00 a.m. - 5:00 p.m.
          Sunday 1:00 p.m. - 5:00 p.m.

          Circulation Desk 972-219-3570
          Adult & Teen Reference & Programming 972-219-3779
          Children's Reference & Programming 972-219-3577
          Administration 972-219-3566

      LICENSES AND PERMITS
          Building, electrical, plumbing, demolition, mechanical, swimming pools, certificates of occupancy and other construction-related codes: 972-219-3470

          Land use, zoning, planning, plat review, and other development-related permits: 972-219-3455

          Health and code enforcement, signs, food service establishments, retail food stores, and pool inspections contact: 972-219-3480

          Fire Inspections: 973-219-3462
          Animal Licenses: 972-219-3478
          Garage/Yard Sales: 972-219-3470
          Driver's Licenses (TX Dept. Public Safety): 972-221-8081
          Marriage Licenses (Justice of the Peace): 972-434-4750
          Alarm System Permits: 972-219-3430

      LINK
          LINK – Lewisville Information News and Knowledge – provides recorded telephone information about City programs and services 24-hours a day, seven days a week. Dial 972-219-5000, then enter the four-digit code of the message. The full LINK list of numbers is available at http://www.cityoflewisville.com. For TDD access, call 972-219-5045.

          Animals: 1016
          Building Permits: 1072
          Economic Development: 1138
          Job Listings: 1346
          Environmental Programs: 1400
          Fire: 1452
          Health Inspections and Ordinances: 1624
          Library: 1688
          Parks and Recreation: 1814
          Planning and Zoning: 1890
          Police: 1978
          Tourism and Attractions: 2342
          Sanitation: 2418
          Utility Billing and Payments: 2502

      LITTER
          See CODE ENFORCEMENT

      LVTV CITY CABLE
          City Cable LVTV broadcasts two channels on the Time Warner and Verizon basic cable systems. The government-access station is produced by the City as a means of communicating city services and programs. LVTV Prime (Channel 16 on Time Warner, Channel 15 on Verizon) provides taped replays of the latest Lewisville City Council, Planning and Zoning Commission, Denton County Commissioner Court meetings and other City-related programming. LVTV Leisure (Channel 96 on Time Warner, Channel 16 on Verizon) presents bulletin board information on Lewisville Parks and Leisure activities.

      MAPS
          For zoning, water/sewer and construction-related mapping:
              Engineering; 151 W. Church: 972-219-3490
          For GIS mapping: For Lewisville and surrounding area street maps:
              Economic Development; 151 W. Church St.: 972-219-3417

      MARRIAGE LICENSE
          See LICENSES AND PERMITS
          See JUSTICE OF THE PEACE

      MAYOR
          See CITY COUNCIL

      MEDICAL CENTER OF LEWISVILLE GRAND THEATER
          The first publicly operated arts center in Southern Denton County, this 40,000-square-foot facilty at 100 N. Charles Street in Old Town Lewisville opens Jan. 14-16, 2011. The center features a 296-seat theatre, black box theater, dance recital hall, visual arts gallery and five art classrooms.

          Previously known as the Lewisville Center for the Creative Arts, the center changed name as part of a multi-year partnership with Medical Center of Lewisville.

          For information: 972.219.3401

      MEDICAL SERVICES
          See also HOSPITALS
          Indigent Care; 306 N. Loop 288 #183; Denton: 940-349-2940
          Lewisville Health Clinic; 190 N. Valley Pkwy. #203: 972-420-1960
          Medicaid; 3612 E. McKinney; Denton: 940-383-2371
          Medicare (General information): 800-633-4227

      MUNICIPAL ANNEX
          See CITY HALL

      MUNICIPAL COURT
          The Lewisville Municipal Court, located in Lewisville Municipal Annex at 1197 W. Main, adjudicates all cases filed in the court, establishes court dates, tracks and documents all cases, conducts hearings, issues warrants and records/reports final dispositions. The bulk of the caseload includes traffic code violations. The municipal court judges are appointed by the City Council. Hours are Mon., Tues., Wed., Fri.: 7:30 a.m. – 4 p.m. and Thursday: 7:30 a.m. – 6:30 p.m. For information: 972-219-3436

      NEWSLETTERS
          The Lewisville Horizon is the City’s official publication. It is distributed bi-monthly to all Lewisville residents. It is available at City Hall, Lewisville Public Library, Fred Herring Recreation Center and Memorial Park Recreation Center. 972-219-3400
          The Senior Connection is published by the Lewisville Senior Activities Center bi-monthly and is available at City Hall, Lewisville Public Library, Fred Herring Recreation Center, Memorial Park Recreation Center, City kiosks, PALS office and the Lewisville Chamber of Commerce. Mail subscriptions are $5 per year. 972-219-5055
          The Lewisville Public Library newsletter is printed monthly and is available in print form at all city locations. 972-219-3566
          The Horizon and the Library newsletter are also available online at http://www.cityoflewisville.com.

      NEWSPAPERS
          The city is required by law to post notices of many kinds in area newspapers. The city’s newspaper of record is The Colony-Courier/Lewisville Leader Star.

          The Colony-Courier/Lewisville Leader Star: 972-628-4061
          Dallas Morning News: 214-977-8222
          Denton County Morning News (Dallas Morning News): 214-977-8222
          Denton Record Chronicle: 940-387-3811/ 972-434-2300 metro

      OLD TOWN BUSINESS ASSOCIATION
          The Old Town Business Association is a membership-based group that is focused on growth and the preservation of Lewisville’s historic value as a collective group of businesses.

          For more information, visit www.lewisvilleotba.com

      OLD TOWN PRESERVATION SOCIETY
          The OTPS is a private, non-profit 501(c)3 corporation dedicated to the preservation and education of Lewisville's rich heritage while stimulating economic development in the business sector and improving quality of life for residents.

          For more information, please contact Greg Tierney; PO Box 127; Lewisville, Texas 75067; www.otpa.org

      ORDINANCES
          For general information regarding City ordinances:
              City Secretary; 151 W. Church: 972-219-3413
          Fees can also be viewed in the City of Lewisville Code Book at the following website: http://www.municode.com/.

      PARKS
      Austin Kent Ellis Park810 S. Old Orchard & Fox
      Central Elementary Park400 High School Dr. & Fox
      Central Park (gates close at 11 p.m.)1899 S. Edmonds & Willow Oak
      College Street Park/Pool535 W. College & Degan
      Creekview Park (Greenbelt Park)1806 Old Orchard
      Daffodil Park1362 Daffodil Lane
      Degan Elementary Park1680 College Pkwy. & Abilene
      Dog Park (Railroad Park)
      check Park closure status by calling 972-219-5077
      1301 S. Railroad Street
      Fox Creek (Greenbelt Park)Bellaire & Fox Avenue
      Hidden Creek Trail (Greenbelt Park)Old Orchard and College Parkway
      Highland Lakes Park2813 Spenrock Court
      Highlands Park1936 Big Sky & Electric
      Iris Lane Park1303 Iris Lane & Carnation
      Lake Park (gates close in summer at 9 p.m. and in the winter at 7 p.m.)Lake Park Rd. & Mill
      Lakeland Elementary Park800 Fox & Edmonds
      Leonard L. Woods Park1000 Arbor Way & Century Oaks
      Meadowlake Park1430 Brazos & Garden Ridge
      Memorial Park1950 S. Valley Parkway
      Oakbend ParkOakbend & Forestbrook
      Old Orchard (Greenbelt Park)Old Orchard & Corporate Drive
      Orchard Valley Park1133 Brittany
      Railroad Park
      check Park closure status by calling 972-219-5077
      1301 S. Railroad Street
      Raldon-Lake Cities Park800 Foxwood Pl. & Foxcreek
      Skate Park (Railroad Park )
      check Park closure status by calling 972-219-5077
      1301 S. Railroad Street
      Sun Valley Park/Pool801 S. Valley Pkwy. & Idlewild
      Sycamore Park700 Hembry & Birch
      Sylvan Creek (Greenbelt Park)Sylvan & Fox Avenue
      Tower Bay Park
      *Boat Launch Only
      IH35E Frontage Road @ Garden Ridge
      Valley Ridge (Greenbelt Park)1400 N. Valley Parkway (Prairie Creek)
      Valley VistaCorporate Drive
      Vista Ridge Athletic Complex Park (gates close at 11 p.m.)2950 Lake Vista Drive
      Vista Ridge (Greenbelt Park)Lake Vista
      Willowgrove Park3059 Lake Vista Drive
          Parks and Leisure Services operate 33 park facilities, which include playgrounds, picnic areas, gymnasiums, racquetball courts, lighted tennis courts, pavilion rentals, soccer and softball fields, jogging trails and two aquatic parks. Lake Park, Lake Park Road and Mill Street, also offers boat ramps, a golf course, a fishing barge, Eagle Point Marina, swimming and overnight camping. For more information:

          Parks and Leisure Services; 1197 W. Main Street: 972-219-3550
          For more information on campground: 972-219-3742
          For information on other area parks - U.S. Army Corps of Engineers: 469-645-9100

      PASSPORTS
          You may obtain information and download an application at http://www.usps.com/passport/.
          Lewisville Main Post Office; 194 Civic Circle: 972-353-0056
          Flower Mound Post Office; 2300 Olympia Dr.; Flower Mound: 972-691-3477
          Denton County Clerk; 1450 E. McKinney St.; Denton: 940-349-2010
          Denton County District Clerk of Court; 1029 W. Rosemeade Pkwy; Carrollton: 972-434-7170

      PERMITS
          See LICENSES AND PERMITS

      PICNIC SHELTERS AND OTHER RESERVATION FACILITIES
          Parks and Leisure Services offer several locations.
              To reserve a shelter or facility: 972-219-3550

      PLANNING AND ZONING COMMISSION
          The Planning and Zoning Commission is comprised of seven city residents owning real property who are appointed by the City Council. It is an advisory body to the Council and recommends action related to development, land use, subdivision plats and requests for changes to the zoning map.

          Planning and Zoning; 151 W. Church: 972-219-3455

      POISON CONTROL
          See also EMERGENCY
          Emergency: 911
          Poison Control Center: 1-800-222-1222

      POLICE DEPARTMENT
          The Police Department is located at 1187 W. Main Street directly adjacent to the Lewisville Municipal Annex and the Central Fire Station. Police Administration is located inside the Lewisville Municipal Annex at 1197 W. Main Street.

          For information, records requests, and non-emergency assistance: 972-219-3600
          Lewisville Emergency Assistance: 911
          See also ACCIDENTS, CRIME WATCH, and CRIME PREVENTION

      POLLING PLACES
          See ELECTIONS

      POST OFFICE
          The Main Lewisville Post Office is located at 194 Civic Circle near the Lewisville Municipal Annex. The old town branch office of the Lewisville Post Office is located at 320 S. Charles Street. You can establish your new address or change of address by completing a change of address form available at either location. For more information: 800-275-8777

          Main Post Office; 194 Civic Circle: 972-353-0056
          Old Town Station; 320 S. Charles: 800-275-8777

      POT HOLES
          For street repairs contact: Public Works; 1100 N. Kealy, Ste. D: 972-219-3510

      PROBATION
          Lewisville Adult Probation, 401 N. Valley Parkway, Suite 100: 972-434-4800

          Denton County Juvenile Probation, 210 S. Woodrow Lane, Denton, Texas 76205-6304: 940-349-2400 or 972-434-8824; Metro 940-349-2470 or (972) 434-8847 (Juvenile Intake/Detention Center)

      PROPERTY TAX
          See TAXES

      PUBLIC INFORMATION
          Information on the City of Lewisville is available through the Horizon city newsletter (See NEWSLETTERS), online at http://www.cityoflewisville.com and on the City Cable LVTV (See LVTV CITY CABLE). Information also is available at kiosks located at City Hall, Lewisville Public Library, Fred Herring Recreation Center and Memorial Park Recreation Center.

          For public documents, see PUBLIC RECORDS.

      PUBLIC RECORDS
          For information regarding public records: City Secretary; 151 W. Church: 972-219-3404

      PUBLIC SERVICES
          The Department of Public Services is located on the east side of IH-35E at 1100 N. Kealy. The Public Services Department is divided into the following divisions: Public Works, Utilities, Internal Services and Administration.

          Public Services: 972-219-3504 or 972-219-3510

      PUBLIC WORKS
          The Public Works Division of Public Services includes Water/Sewer Line Maintenance, Streets and Traffic.

          Administration: 972-219-3510
          Requests for repair service (streets, traffic, line maintenance): 972-219-3510

      PURCHASING
          Vendors interested in doing business with the City should contact the Purchasing Department, 972-219-3764. City Council must approve transactions of more than $25,000 through the sealed-bid process.

      RECREATION
          The City's Parks and Leisure Services Department offers numerous recreational activities including classes, athletics, special events and public park areas. For information regarding athletics and public parks copies of schedules:

          Parks and Leisure Services; 1197 W. Main Street: 972-219-3550

          For information on classes, call respective Recreation Centers:
          Memorial Park Rec Center: 972-219-5061
          Fred Herring Rec Center: 972-219-3560

      RECREATION CENTERS
          Fred Herring Recreation Center
          Located at 191 Civic Circle, the Recreation Center has two gymnasiums, racquetball courts, a fitness room, game room, and meeting rooms. Hours are Monday through Friday 6:30 a.m. to 10 p.m., Saturday 9 a.m. to 7 p.m. and Sunday 1 to 6 p.m.
          For information and reservations: 972-219-3560
          Memorial Park Recreation Center
          Located at 1950B S. Valley Parkway, the Recreation Center has a gymnasium, a fitness room, game room, and meeting rooms. Hours are Monday through Friday 6:30 a.m. to 10 p.m., Saturday 9 a.m. to 7 p.m., and Sunday 1 to 6 p.m.

          For information and reservations: 972-219-5061

      RECYCLING
          Each household is provided with a free 64-gallon recycling cart from the City of Lewisville. Recycled materials will be picked up every other week. The City of Lewisville accepts aluminum and tin cans, glass containers, plastic containers, newspaper, phone books, cardboard, mixed office papers and magazines. Simply place the recycling cart at the same location where the garbage is regularly picked up. To request a recycling cart, obtain information about recycling, or report complaints about the recycling program, please call the City’s Environmental Programs Office at 972-219-3503 during regular weekday business hours, or call Waste Management directly at 972-315-5400.



      RESIDENT'S BILL OF RIGHTS
      Residents's Bill of Rights - Texas Landowner's Bill of Rights


      ROAD CONDITIONS
          Texas Department of Public Safety: 800-525-5555

      SALES TAX
          The current state-limited sales and use tax in Lewisville is 8.0 percent. That includes a limited sales and use tax of 1 percent for the city’s general fund, a quarter-cent voter-approved sales tax for parks and library improvements and a half-cent voter-approved sales tax to fund the Denton County Transportation Authority.

          For information, assistance and forms, contact:

          Texas Comptroller of Public Accounts; P. O. Box 13528, Capitol Station; Austin, Texas 78711: (800) 252-5555 or www.window.state.tx.us

      SANITATION
          See SOLID WASTE and HEALTH

      SCHOOLS
          North Central Texas College: 940-498-6282 or www.nctc.edu
          Texas Woman’s University: 940-898-2000 or www.twu.edu
          University of North Texas: 940-565-2000 or www.unt.edu
          See LEWISVILLE INDEPENDENT SCHOOL DISTRICT

      SENIOR CENTER
          The Lewisville Senior Center is part of the Memorial Park Complex and is located at 1950A S. Valley Parkway and Corporate Drive. The center is open to anyone over the age of 50 and their spouse regardless of age. The center's goal is to help senior adults live happier, healthier and more independent lives by providing quality recreational, educational and physical programs. Other services that are provided on a monthly basis are help with Medicaid insurance and legal assistance, hearing tests and blood sugar tests. Social activities include dances, special events, birthday parties, Thursday night games and planned trips. For information: 1950A South Valley Parkway, 972-219-5050
          SPAN operates a daily lunch program at the Senior Center: 972-219-5054
          Home Delivery Meals: 972-219-5054 (9 a.m.-1 p.m. Mon.-Fri.)
          Also see SPAN

      SEWER
          Service/Emergencies:
              Public Works; 1100 N. Kealy, Ste. D: 972-219-3510
          For rate and billing information:
              Customer Service; 151 W. Church: 972-219-3440

      SIGNS AND BILLBOARDS
          For information regarding the City's sign ordinance and related permits:
              Building Inspections/Permits; 151 W. Church: 972-219-3480

      SMALL CLAIMS COURT
          See JUSTICE OF THE PEACE

      SOCIAL SECURITY SOCIAL SERVICES
      Abuse/Neglect Hotline
      Alcoholics Anonymous
      American Red Cross – Denton County
      (metro)972-219-4860
      www.redcrossdallas.org
      Big Brothers and Sisters – Denton County
      940-383-4441
      www.bbbsa.org
      Boys and Girls Club of Denton County
      Camp Summit
      Child Protective Services; 198 Civic Circle
      Children’s Advocacy Center – Denton County
      972-317-2818
      www.cacdc.org
      Chisholm Trail Retired Senior Volunteer Program (RSVP)
      940-383-1508
      www.rsvpserves.org
      CASA (Court Appointed Special Advocates)
      940-243-2272
      www.casadenton.org
      Christian Community Action (CCA)
      972-221-1224
      www.ccahelps.org
      Day Stay for Adults – Denton County
      940-383-8371
      www.daystay.org
      Friends of the Family – Denton County
      24-Hour Crisis Hotline
      972-221-0650
      800-572-4031
      www.dcfof.org
      Health Services of North Texas
      800-974-AIDS
      www.healthntx.org
      Mental Health and Mental Retardation – Denton County
      Lewisville Clinic
      Denton Clinic
      214-488-0121
      940-381-5000
      www.dentonmhmr.org
      Operation Peace of Mind
      972-221-7202
      www.opmnig.org
      PediPlace
      972-436-7962
      www.pediplace.org
      The Salvation Army
      SPAN (Services Program for Aging Needs)
      Youth & Family Counseling



      SOLICITOR INFORMATION
          Door-to-door solicitation: A permit is required. The permit fee is $40 for the first company representative and $10 for each additional person. Permits are valid for six months. All persons soliciting must keep their permit with them while soliciting.
          Seasonal/Temporary Sales: For sales when private property is used. A permit is required. The permit cost is $40 and is good for 120 days from the date of issuance.
          Handbills/Door Flyers/Circulars: No permit is required but anyone wanting to hang handbills or door flyers needs to obtain a copy of the ordinance regarding handbills and circulars from City Hall upstairs at the permit window.
          For permit application or information contact:
              Building Inspections/Permits; 151 W. Church: 972-219-3470

      SOLID WASTE SERVICES
          Waste Management of Texas provides solid waste services within the city through a franchise agreement for residential and commercial trash service. New residents are set up for trash and recycling services when they establish their water account with the city. Charges for trash and recycling services are included on the monthly water bill. Residential customers receive twice weekly trash collection based on a schedule determined by Waste Management. Contact Waste Management at 972-315-5400 to determine the schedule in your area or to report missed collections.

          Waste Management collects brush, yard waste and tree trimmings along with regular household trash. All brush must be cut into four-foot lengths and bundled. Collection of appliances and other bulky items must be arranged separately by contacting Waste Management at 972-315-5400.

          Commercial customers must arrange for service with Waste Management of Texas by calling 972-315-5400.

          Also see RECYCLING AND HOUSEHOLD HAZARDOUS WASTE.

      SOLID WASTE/RECYCLING
          Waste Management of Texas provides residential trash and recycling services as well as commercial trash collection. Residential customers are billed for trash/recycling on their water bills. Commercial customers must arrange for service with Waste Management of Texas by calling 972-315-5400. The city also provides periodic collections for items that cannot be disposed of in the landfill. For information on the Household Hazardous Waste Collection Program, contact Lisa Weaver, Environmental Programs Coordinator, 972-219-3503.

      SPAN (SERVICE PROGRAM FOR AGING NEEDS)
          SPAN; 1800 Malone; Denton, Texas 76201: (metro) 940-243-8556
          Home Delivery Meals: 972-219-5054 (9 a.m.-1 p.m. Mon.-Fri.)
          Also see SENIOR CENTER

      SPORTS LEAGUES
          The Lewisville Parks and Leisure Services Department coordinates youth sports with the parental organizations as well as operating adult leagues. For information about adult basketball, softball, or swimming call Lewisville’s athletic supervisor at 972-219-3554. For information on youth sports contact the following:

          Baseball/Softball - Lewisville Baseball Association (LBA) 972-738-9222 - www.lbasports.net
          Basketball - Basketball Congress International (BCI) - 214-488-2800 - www.bcibasketball.org
          Football - Lewisville Football Association (LFA) - 972-434-4072 - www.lewisvillepeeweefootball.com
          Soccer - Greater Lewisville Area Soccer Association (GLASA) - 972-738-9700 - www.glasasoccer.org
          Special Olympics - LISD Special Olympics - 972-571-8092 - www.lisdso.org
          Swimming - Lewisville Parks & Leisure Services - 972-219-3554 - www.cityoflewisville.com
          Track & Field/Cross Country - Lake Cities Track Club - 214-244-3271 – www.lakecitiestrackclub.com

      STREETS
          For repair information:
              Public Works; 1100 N. Kealy: 972-219-3510

      STREET LIGHTS
          Street lighting is provided by local electric service providers. For repair information:
              Public Works; 1100 N. Kealy, Ste. D: 972-219-3510

      STORM WATER MANAGEMENT
          Storm water can become an environmental concern when it collects contaminants as it flows over land as rainfall runoff, snowmelt runoff, surface runoff and drainage. Storm water is then transported through municipal separate storm sewer systems, where it ultimately enters local rivers and streams. Contaminants such as sediment, toxins and nutrients can degrade water quality and the health of surrounding plants and animals. To reduce pollutants that reach our water sources, the City of Lewisville has developed a plan to meet state and federal regulations. For more information on Lewisville’s Storm Water Management Program, or for information on how you can participate in our public involvement programs, please call 972-219-3504.

      SUBSTANDARD STRUCTURES
          For information on substandard structures within the Lewisville City limits:
              Building Inspection, 151 W. Church: 972-219-3470
              Private - Construction: See Licenses/Permits

      SWIMMING POOLS
          The city operates two public swimming pools under Parks and Leisure Services. Pools are in full operation for outdoor use between May (after school is out) through September (Labor Day).

          For After Hours Corporate/Private Parties: 972-219-3550
          For Partybrella Reservations, call each pool:
              Old Town Aquatic Park 535 W. College & Degan: 972-219-3744
              Sun Valley Aquatic Center 801 S. Valley Pkwy & Idlewild: 972-219-3743
              (pool numbers only operational during summer hours)

      TXU GAS
          See ATMOS ENERGY

      TAXES
          The City Ad Valorem (by value) tax rate is set by the Lewisville City Council and is assessed per $100 valuation. For information on property valuation see DENTON COUNTY APPRAISAL DISTRICT.

          For information on Lewisville Independent School District taxes:
              Denton Central Appraisal District; 3911 Morse St.; Denton, Texas 76202: 940-349-3800; 972-434-2602 (metro) or www.dentoncad.org
          For information on Denton County and City of Lewisville property taxes:
      TEEN COURT
          Teen Court is a voluntary judicial program which allows Class C misdemeanor offenders to “pay” for their citation through community service and jury duty. Defendants are sentenced to community service and jury duty by a jury of their peers. If successfully completed, the offense is dismissed from the offender’s record. The Lewisville/Flower Mound Teen Court is administered through the Municipal Court and is held twice a month throughout the year. 972-219-3671 or lyonkers@cityoflewisville.com.

      TELEPHONE SERVICE
          Verizon Telephone Service provides telephone services within the City of Lewisville. For new services you may contact them at 800-483-4000 or for repair services call 800-483-1000.

      TENANT ISSUES
          See JUSTICE OF THE PEACE

      TENNIS COURTS
          The City's Parks and Leisure Services Department operates lighted and unlighted public tennis courts at various locations. For information:

          Parks and Leisure Services; 1197 W. Main Street: 972-219-3550

      TEXAS DEPARTMENT OF PUBLIC SAFETY
          See DRIVERS LICENSE

      TEXAS DEPARTMENT OF TRANSPORTATION (TxDOT)
          Located in Denton: 940-387-1414

      TIME & TEMPERATURE
          Dial 972-844 and any four (4) numbers
          OR 214-787-1111.

      TRAFFIC TICKETS
          Traffic tickets are resolved through the Municipal Court.
          See also MUNICIPAL COURT

      TRANSPORTATION
          The Engineering Division of Community Development monitors traffic patterns, speed limits, signals, regulatory signing and parking. 972-219-3490

      UNEMPLOYMENT UNITED WAY
          United Way of Metropolitan Dallas is located at 1800 N. Lamar, Dallas, Texas 75202.
          24-hour information and referral service: 214-379-4357
          Fund Raising: 214-978-0000
          www.unitedwaydallas.org

      U.S. ARMY CORPS OF ENGINEERS
          For parks and other information:
          Lewisville Project Office: 469-645-9100

      UTILITIES
          The Utilities Division of Public Services includes Water Treatment, Wastewater Treatment and Environmental Control.

          Water Plant: 972-219-3540
          Wastewater Plant: 972-219-3545
          Environmental Control: 972-219-3545
          Maintenance/Repair: 972-219-3510
          Stormwater: 972-219-3507

          Public Utilities and services in the City of Lewisville are handled through the following companies:

          Water and Sewer: See WATER AND SEWER SERVICE
          Gas: See ATMOS ENERGY
          Electricity: See ELECTRIC SERVICE
          Telephone: See TELEPHONE SERVICE
          Cable – See CABLE TELEVISION
          Garbage – See WASTE MANAGEMENT OF TEXAS

      VEHICLE INSPECTION
          Drivers in Texas are required to have automobiles inspected for safety every 12 months. The sticker received must be displayed in the lower left-hand corner of the windshield. Drivers are also required by law to carry liability insurance. Proof of liability insurance must be carried in the vehicle at all times. For information on inspection stations:
          Texas Department of Public Safety; 190 N. Valley Parkway, Suite 204: 972-221-8081

      VEHICLE REGISTRATION
          All vehicles are required by State law to be registered within 30 days of establishing residency in Texas. The sticker received must be displayed in the lower left-hand corner of the windshield directly above the vehicle inspection sticker. To register your vehicle, you must show proof of valid liability insurance and a current Texas driver’s license. For information:

          Denton County Tax Office; 190 N. Valley Parkway, Suite 202: 972-434-4730

      VETERANS ASSISTANCE OFFICE
          190 N. Valley Parkway (inside Denton County Tax Office on Friday from 1:00 p.m.-3:00 p.m.), 940-349-2950: 1-800-827-1000; www.va.gov. During the hours they are at Denton County Tax Office, they may also be reached at 972-434-4740.

VISITOR INFORMATION CENTER
          The Lewisville Visitor Information Center, 606 W. Main Street, welcomes visitors to the Lewisville area and provides information on local hotels and restaurants and local, regional and statewide attractions. The center also houses the offices of the Lewisville Convention and Visitors Bureau. Hours of operation are 9 a.m. to 5 p.m., Monday-Friday, 9 a.m.-4 p.m. Saturday. Phone: (972) 219-3401 or (800) 657-9571.

      VOLUNTEER OPPORTUNITIES
      American Cancer Society – Dallas214-819-1200
      www.cancer.org
      American Heart Association – Dallas214-373-6300
      www.americanheart.org
      American Red Cross – Denton County(metro)972-219-4860
      www.redcrossdallas.org
      Big Brothers and Sisters – Denton County940-383-4441
      www.bbbsa.org
      Boys and Girls Clubs of Denton County, Inc.;
      Lake Dallas Office
      940-498-1288
      www.bgcdentoncounty.org
      Boy Scouts of America, Longhorn Council817-231-8500
      www.longhorncouncil.org
      Camp Fire USA
      Dallas214-824-1122
      www.campfireusadallas.org
      Fort Worth817-831-2111
      www.firsttexascampfire.org
      Camp Summit; Argyle972-484-8900
      Brad Saxmanext. 105
      www.campsummittx.org
      Children’s Advocacy Center – Denton County, 1960 Archer972-317-2818
      Chisholm Trail Retired Senior Volunteer Program940-383-1508
      Christian Community Action972-221-1224
      www.ccahelps.org
      Goodwill Industries of Denton940-566-0398
      Habitat for Humanity of Denton940-484-5006
      www.hfhdentoncounty.org
      Humane Society of Lewisville972-353-4840
      www.hsltexas.org
      Keep Lewisville Beautiful972-219-3479
      www.keeplewisvillebeautiful.org
      Lewisville Public Library; 1197 W. Main St.972-219-3570
      Lewisville Recreation Centers
      Fred Herring – 191 Civic Circle972-219-3560
      Memorial Park – 1950-B S. Valley Pkwy972-219-5061
      Lewisville Senior Center; 1950-A S. Valley Pkwy,972-219-5050
      Mental Health and Mental Retardation – Denton Co.
      Lewisville Clinic214-488-0121
      Denton Clinic940-381-5000
      www.dentonmhmr.org
      North Texas Food Bank – Dallas214-331-4353
      www.ntfoodbank.org
      PediPlace – Lewisville972-436-7962
      www.pediplace.org
      Riding Unlimited of Ponder940-479-2016
      www.ridingunlimited.org
      The Salvation Army – Lewisville972-353-9400
      www.salvationarmyusa.org
      United Way of Dallas214-978-0000
      www.unitedwaydallas.org
      United Way of Denton940-566-5851
      Volunteer Center of Dallas214-826-6767
      YMCA – Lewisville972-539-9622
      www.ymcagrtrlew.org


      VOTER INFORMATION
          To register to vote in Denton County, you must be a U.S. citizen, at least 18 years of age and not convicted of a felony. For further information on voter rights in Texas or to register to vote in your precinct, call:

          Voter Registration Office: 972-434-4730

          Voter registration cards are available at:
          Voter Registration of Denton County: 940-349-3200
          City Secretary's Office: 972-219-3413
          Denton County Government Center (Motor Vehicle Reg.): 972-434-4730
          League of Women Voters: 512-472-1100 or www.lwvdenton.org

      WASTE MANAGEMENT OF TEXAS
          Residential: Twice weekly garbage collection and once every other week curbside recycling is provided by Waste Management of Texas. For information on pickup days or to report missed pickups contact:
          Commercial: For information on commercial garbage collection, contact Waste Management of Texas.
          Waste Management of Texas; 1600 Railroad Street: 972-315-5400

      WASTEWATER TREATMENT
          The City of Lewisville owns and operates its own Wastewater Treatment Facility, which stabilizes the wastewater collected from residential, commercial and industrial discharges. Wastewater treatment is achieved through a series of processes that remove contaminants to meet stringent regulatory requirements to protect public health and preserve future uses of the water.

      WATER AND SEWER SERVICE
          The City of Lewisville provides water and sewer service in the city.

          Customer Service/New Accounts: 972-219-3440

      WATER LEAKS
          Public Works: 972-219-3510

      WATER PRODUCTION
          Drinking water within the City of Lewisville is provided through the City’s Water Treatment facility and Dallas Water Utilities. The City of Lewisville’s drinking water has maintained its rating of “Superior Public Water Supply,” the highest rating given by the Texas Commission on Environmental Quality by meeting and exceeding state and federal standards. Water is purified by removing unsafe contaminants through a series of purification steps. Clean, high quality drinking is then pumped to the water system to meet daily needs.

          Water Treatment Plant: 972-219-3540

      WATER QUALITY REPORTS
          Water Quality Reports include information on where your water comes from, how it is treated, what it contains, how it compares with regulatory requirements, general sources of contamination and special information for people with weakened immune systems. The report is based on data collected over a calendar year, as required by the U.S. Environmental Protection Agency’s Water Consumer’s Right To Know Rule. To request a copy of the Lewisville Water Quality Report call 972-219-3504, or check the City’s website at www.cityoflewisville.com under City Services: Public Services/Utilities/Environmental Control Services and clicking on Water Quality Report.

      WEATHER INFORMATION
          Local Weather Forecast: 214-787-1111
          National Weather Forecast: 817-831-1581
          Traveler's Forecast: 817-429-2631, ext. 522

      WEB SERVICES WEEDS AND RUBBISH
          It is a violation of City code to allow weeds, rubbish, brush or other unsightly or unsanitary matter to accumulate or grow on your property. To report possible violations contact:

          Health and Code Enforcement; 151 W. Church: 972-219-3480

      WIC PROGRAM (WOMEN, INFANTS, AND CHILDREN)
          The state WIC program is a state agency that provides assistance for pregnant or breast feeding women, or women with small children (under age 5). For information:
          WIC of Denton County: 800-942-3678
          359 Lake Park Road; Suites 113 & 114: 972-221-1603

      YOUTH SPORTS
          A variety of sports are offered in the community: soccer, football, softball, baseball, basketball, track and swimming.

          See SPORTS LEAGUES

      ZONING
          For information regarding city zoning ordinances:

          Planning and Zoning; 151 W. Church: 972-219-3455


Last Updated on 05/31/2011
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CONTACT US
151 W. Church Street          972-219-3400 - Phone          972-219-3410 - Fax