2016 Resident Satisfaction Survey
A resident satisfaction survey was conducted online from July 15 through August 5 of 2016 as a way to measure public perception of city services and quality of life in Lewisville. Reports linked below contain the results of that survey and an analysis of those results.
The city previously conducted resident satisfaction surveys in 2000 and 2002 through the University of North Texas, and in 2003 and 2004 through a private firm Turco & Associates.
The Resident Satisfaction Survey was first conducted entirely online in August-October 2014 and again in July-August 2015. Previously, the city performed the Lewisville 2025 Input Survey online in April-July 2013. The online surveys were conducted using the SurveyMonkey website and were promoted through media releases, website and social media postings, and electronic newsletters. A total of 1,257 responses were received for the 2016 Resident Satisfaction Survey, a slight reduction from the two previous years but still enough to lend validity to the aggregated results.
There were 33 potential questions in the survey, but the use of screening questions meant most respondents only saw about 30 questions. The first question received 1,251 responses and the last question drew 1,100 responses, an attrition rate of 12.07 percent that is better than the industry norm and better than was seen in the two previous years’ satisfaction surveys.