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Choose what you need... Report an Issue Report an issue or make a routine request within Lewisville. Examples include street issues like potholes, downed trees, high grass and weeds, traffic, animal control, crimes, and sewer problems. If you'd prefer, call us at 972-219-3400. Check Issue Status To check the status of an existing issue, click here. You can get issue status based on your issue number, e-mail address, or the incident address. You can also contact the city's Response Center at 972-219-3400 at any time and check the status.