Library Accounts

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library accounts

 
Jump to information about:

Library Card Requirements  Overdue Fees
Guest Passes  Holds
Renew My Materials  Reset PIN
Access Your Library Account Online       Drive-Up Window         
Check-Out Library Materials  Lost Cards   
Returning Library Materials  


For questions about your Library Account, visit the Accounts Desk or call 972.219.3570, option 2.


Watch this video tutorial to learn the basics of navigating the new online catalog:

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Any resident of Texas is eligible for a free Lewisville Public Library card. Library cards are issued under the following guidelines:
  • Patron must present a valid government issued photo ID such as a Texas driver's license, ID card or passport.
  • If identification does not have the current address, we need verification of the current address such as a utility bill, lease agreement, car insurance, delivered mail, or pre-printed checks.
  • Children must be at least 5 years old to receive their own library card.
  • Children ages 5-17 must be accompanied by a parent or guardian with the identification described above in order to receive a library card in their name.
Your Lewisville library card expires every 18 months so that the Library can verify that your contact information on file is still current. There is no charge to renew your library card. To renew your library card, simply visit the Accounts Desk with your valid government issued photo ID or other appropriate documentation, and update your account information if necessary. 

Guest Pass
A guest pass may be issued to patrons vising the area and whom will not be establishing a library account. A guest pass allows the user to access the Library’s computers only. A guest pass is issued on a daily basis at the Accounts Desk. Guest passes are issued to anyone at least 18 years old with a valid, government issued photo ID.

Check-Out Library Materials
A Lewisville Public Library card is needed to checkout library materials. The library allows up to 25 items to be checked out on a card at one time. Media items such as DVDs, audiobooks, music, etc. are limited to 5 items per media type on a card at one time.

All items except DVD/Blu-rays, Storytime Backpacks, and Book Club in a Bag Kits, check out for 3 weeks at a time. DVD/Blu-rays and Storytime Backpacks check out for 1 week at a time. Book Club in a Bag Kits check out for 6 weeks at a time. Items may be renewed online or over the phone up to three times, as long as there are no holds on the item.

Items may be checked out and renewed on one of the Library’s 3 self-checkout machines. The self-checkout machines also enable a card holder to review their account for information relating to items currently checked out, items on hold, and outstanding fees.

 Renew My Materials


The Lewisville Public Library allows an item to be renewed up to three times, as long as there are no holds on the item. Materials may be renewed at the Library, online via your Library Account, or over the phone by calling the Accounts Desk at 972.219.3570, option 2.

Returning Library Materials
A drive-up book drop is located off Civic Circle on the west side of the Library and is available 24 hours a day. Items may be returned through the drive-up book drop by 11:59 p.m. of the due date to avoid late fees. Inside book returns are located on the left side of the Accounts Desk.

Items returned through any of our book returns are automatically checked in and cleared from the account. All items should be returned through one of the book returns prior to paying overdue charges at the Accounts Desk.

Overdue Fees
For most item types, the library charges a fee of $0.25 per day per item for items returned or renewed late. Accumulated fines of more than $5 will block the account and prevent further checkout of print and electronic materials, as well as block access to the Library's public use computers. Fines may be paid at the Accounts Desk by cash, check or credit card.

Holds

A hold may be placed online on any Library item with a limit of 10 item holds per card at any one time. The Library offers notification by email or phone. Once the item becomes available the Library will hold the item for 6 days. Only the card used to place the hold can check out the item.

Items may be picked up from the Holds Pick-up shelf located inside the Library on the first floor. They are arranged alphabetically by the card holder’s last name and may be checked out using the self-checkout machines. DVD/Blu-rays and Interlibrary Loan items on hold may be picked up from the Accounts Desk.

 Drive-Up Window
Once you have been notified your hold is available, the drive-up window may be used for hold pickup with prior notification of at least 30 minutes. Please call the Accounts Desk to make arrangements to pick up your holds at the drive-up window. Accounts must be current and with no outstanding fees in order to use the drive-up window. Payment for Library fines/fees cannot be made at the drive-up window, but must be made inside the Library at the Accounts Desk.

Reset PIN  
A PIN is required, in addition to your library card number, in order to access your library account online. A random PIN was generated and given to you at the time that you applied for your library card. If you have forgotten your PIN, you can reset it online by going to the Library account login page, and clicking on 'Forgot my PIN' and entering your library card number.  This feature will allow you to reset your PIN by way of the email address on file in your library account. If you unable to reset your PIN online, please visit the Accounts Desk. 

Lost Cards
To report a lost library card, please call the Accounts Desk at 972.219.3570, option 2. Card holders are responsible for all items checked out on their card. A replacement card may be purchased for $1 at the Accounts Desk.

 

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