Water Billing Inquiries
For water billing inquiries, please contact Customer Service at 972.219.3440.
Water Line Problems
The City maintains the mains and service line to the meter. Trouble in the line between the meter and the house is the responsibility of the customer. For service inquiries, contact the City at 972.219.3510.
Sewer Line Problems
If you have a sewer stoppage on or after March 1, 2013, you will need to contact a plumber or other service provider. There are also a number of warranty programs and vendors that provide water and sewer service line warranties. These warranties usually cover maintenance and repair costs on the water and sewer service lines for a small monthly or annual fee. This may be a desirable alternative for you if you want to insure against unexpected repair or cleaning costs.
All refuse collection and disposal within the City is performed by Waste Management. For service inquiries or problems, please report to 972.315.5400.